The Amazon Operations Corporate Employee Relations (ER) & Field Enablement team supports Amazon operations corporate employees and field leaders, and we are seeking an Employee Relations Principal to join our team.
The successful candidate will have a demonstrated ability to:
Assessment & Analysis
- Quickly evaluate data, workplace dynamics, behaviors, and relationships to identify risks and gaps in the work environment
Strategic Program Development
- Develop and execute sustainable, scalable initiatives, mechanisms, and programs that drive long-lasting change at all levels of the organization
Leadership & Influence
- Influence leaders to secure alignment, build support, and cultivate change agents across the business
Team Leadership
- Lead and develop a team of employee relations professionals
ER/LR Expertise
- Possess significant employee relations expertise, excellent judgment, and highly developed analytical and communication skills.
The Principal reports directly to an Employee Relations Director and serves as a key member of the Operations Corporate Employee Relations team. The successful candidate must be capable of traveling domestically at least 50% of the time with potential for additional travel when necessary, and at times with short notice.
Key job responsibilities
- Risk Detection and Mitigation: Apply employee relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
- Detect and Mitigate Risks: Apply employee relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
- Crisis Management: Work reactively on crisis-oriented issues under time limitations while exercising excellent judgment and leadership
- Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline employee and contractor experience.
- Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
- Artificial Intelligence (AI): Use AI tools and technologies to analyze data, automate routine tasks, and develop improve processes.
- Communicate Effectively: Rapidly produce high-quality execute level written communications that concisely analyze problems and move solutions from concept to execution. Effectively present verbally to all levels of the organization.
- Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
- Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
- Work at Scale: Design solutions for a single person, site, station, or situation then translate, design, and launch sustainable mechanisms for entire networks.
- Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions.
- Campaign Strategy: Develop communication and tactical campaign strategy as well as lead team of tactical execution.
- Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results.
- Hire & Develop the Best: Lead the development and growth of our field employee relations team. This role may have direct reports including Employee Relations Specialists, Managers and/or Principals.
- Bachelor's degree
- Experience producing executive-level written materials and presenting to executive audiences
- Experience creating and implementing large-scale programs
- Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee
- 10+ years of relevant experience in employee relations, labor relations, labor/employment law OR 10+ years of relevant experience to include 1+ years of Amazon experience and one or more short term assignments within Amazon employee relations.
- Experience in leading campaign response.
- Experience within a distribution center, logistics, or manufacturing environment
- Experience supporting large hourly workforces
- Experience with MS Excel, Word, SharePoint & PowerPoint
- Advanced degree, JD, or other specialized training in labor/employee relations
- Internal Amazon experience in Operations, Human Resources/PXT, or other functional partner teams.
- Demonstrated ability to exercise independent judgment and discretion in managing multiple and competing priorities.
- People leadership experience including hiring and developing talent.
- Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change.
- Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
- Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
- Solid sense of accountability, high-quality judgment and sound decision-making.
- Ability to handle confidential information and escalate issues when appropriate.
- Ability to quickly connect and build trust with people across a wide variety of cultural and socio-economic backgrounds.
- Fluency in multiple languages.
- Previous experience managing operations.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 151,600.00 - 205,000.00 USD annually
USA, CA, SANTA CLARA - 166,700.00 - 225,600.00 USD annually
USA, GA, Atlanta - 151,600.00 - 205,000.00 USD annually
USA, MA, Boston - 151,600.00 - 205,000.00 USD annually
USA, NY, New York - 166,700.00 - 225,600.00 USD annually
USA, TN, Nashville - 116,700.00 - 204,300.00 USD annually
USA, TX, Austin - 151,600.00 - 205,000.00 USD annually
USA, TX, Irving - 151,600.00 - 205,000.00 USD annually
USA, VA, Arlington - 151,600.00 - 205,000.00 USD annually
USA, WA, Bellevue - 151,600.00 - 205,000.00 USD annually
