Top 26 It service manager Jobs in Tennessee

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)
Core Civic —Brentwood, TN
- Full-time
- 5 years
- Bachelor's degree
- Travel
4d
Manager, Production Support Services / Incident Management
CVS Health —Tennessee
- $54,300 - $145,860 a year
- Weekends as needed
- Remote
- Computer science
- 7 years
- Management
- Health insurance
- Dental insurance
10d
Manager, IT Services
Billtrust US Careers —Nashville, TN
- $100,000 - $110,000 a year
- On call
- Hybrid work
- 5 years
- Windows
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
DIRECTOR, IT SERVICE DELIVERY
Dollar General —Goodlettsville, TN
- Full-time
- 3 years
- Bachelor's degree
- Contracts
Technology Service and Support Manager - Americas
AllianceBernstein —Nashville, TN
- Full-time
- 7 years
- Windows
- Analysis skills
Sr Manager, IT Service Delivery
Delek US —Brentwood, TN
- Ability to lift 50 pounds
- Bachelor's degree
- Contracts
- Health insurance
- 401(k) matching
Solutions Administrator I
Clayton Careers —Maryville, TN
- Full-time
- Oracle
- Analysis skills
- Entry level
LCS - Service Delivery Manager
United Data Technologies —Tennessee
- Full-time
- Remote
- Pass drug screening
- Bachelor's degree
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
Project Manager- Network Access Service Delivery
Momentum Telecom Inc —Knoxville, TN
- Overtime
- Remote
- Marketing
- Mid-level
- Analysis skills
Quick Apply
Manager, Information Assurance Services (SOC Focus)
Aprio —Nashville, TN
- $132,200 - $156,400 a year
- Full-time
- Remote
- Sales
- HIPAA
- Recruiting
- Profit sharing
- Wellness program
Service Delivery Manager
Velocity1 Technologies, LLC —Nashville, TN
- Full-time
- 5 years
- Office
- Travel
Quick Apply
Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE
Amazon.com Services LLC —Nashville, TN
- $114,500 - $172,100 a year
- Full-time
- 5 years
- SQL
- Children
- AD&D insurance
- Health insurance
Intelligent Infrastructure Services Advisory Lead
Accenture —Nashville, TN
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
10d
Service Support Specialist
Guitar Center —Nashville, TN
- $40 - $45 an hour
- Weekends as needed
- Management
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Sr. Sec & Compliance Eng Mgr, AWS Security Assurance Services, LLC
AWS Security Assurance Services LLC —Nashville, TN
- $175,100 - $236,900 a year
- Full-time
- Computer science
- Computer Science
- Sales
- AD&D insurance
- Health insurance
Associate Implementation Specialist, Service Delivery
ELEVI Associates —Memphis, TN
- $60,200 - $70,200 a year
- Weekends as needed
- Mid-level
- In-person
- Communication skills
- Health insurance
Quick Apply
13d
Senior IT Technician / MSP Field Services Lead
COMPUTER PROS —Greeneville, TN
- $40,000 - $50,000 a year
- Full-time
- Background check
- Google Workspace
- Sales
- Dental insurance
- Paid time off
Quick Apply
Strategic Planning Program Manager, Global Engineering Services North America
Amazon.com Services LLC —Nashville, TN
- $66,800 - $116,800 a year
- Full-time
- Up to 50% travel
- Office
- 3 years
- AD&D insurance
- Health insurance
Connected Services Mid-Market Delivery Lead (Manhattan Associates)
Accenture —Nashville, TN
- $87,400 - $266,300 a year
- Full-time
- 6 years
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
Salesforce Life Science Patient Service Delivery Lead
Accenture —Nashville, TN
- $122,700 - $302,400 a year
- Full-time
- 5 years
- Machine learning
- US work authorization
- Paid holidays
- Disability insurance

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it service manager jobs near tennessee

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)

Core Civic -
Brentwood, TN

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Knowledge management
Managing technical support teams
Managing teams in a customer support role
IT asset management
Team leadership
Presentations for conferences or internal meetings
Contract management experience in technology
Metrics Reporting
Frontline customer support management
Bachelor's degree
Vendor performance improvement
Vendor relationship management
Contracts
Customer service knowledge base
Vendor contract management
Management reporting
Productivity software
Online help documentation
Senior leadership
Terms and conditions negotiation
Stakeholder management

Full Job Description

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Sr. Director, Enterprise Service Delivery. Come join a team that is dedicated to making an impact for the people and communities we serve.

This position requires 4 days onsite in Brentwood, TN.

SUMMARY:
The Senior Director, Enterprise Service Delivery provides enterprise-level leadership, strategy, and governance for all end-user support services, including a national helpdesk, FSC and field support operations for safety facilities and community locations across the country. Defines and executes the overall service delivery strategy, establishing enterprise service standards, and ensuring consistent, high-quality support experiences. Operates as the executive owner of customer service within IT and maintains visibility with all levels of leadership across the organization.

ESSENTIAL FUNCTIONS:
The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.

Defines and executes the enterprise service delivery strategy across helpdesk, FSC, and field support functions, ensuring alignment with organizational goals and business priorities.
Provides executive leadership, oversight, and talent development for the service delivery organization, fostering a high-performance culture focused on accountability, service excellence, and continuous improvement.
Establishes governance frameworks, policies and performance accountability for service delivery across all locations to ensure consistency, compliance, and operational effectiveness.
Oversees enterprise service delivery operations, including national helpdesk, onsite field support, and FSC support teams, ensuring reliable and efficient support services.
Owns enterprise service performance management, including SLAs, KPIs, operational metrics, and executive-level reporting that provides actionable insights and drives continuous improvement.
Leads the enterprise customer experience strategy by providing a consistent, high-quality support experience across FSC, safety facilities, and community locations.
Collaborates with IT and business leaders to define and govern support ownership models, service expectations, and accountability across systems and business functions.
Leads vendor management strategy, including contract negotiations, performance oversight, service level compliance, and strategic partnership development.
Manages service delivery budgets and financial performance, identifying opportunities for cost optimization while maintaining service quality and operational efficiency.
Drives enterprise-wide ITIL adoption and service management maturity initiatives to standardize processes and improve service outcomes.
Leads the adoption and optimization of Service Now and AI-enable support technologies to enhance operational efficiency, automation, and customer satisfaction.
Establishes and governs enterprise knowledge management practices, including documentation standards, knowledge-sharing processes, and self-service capabilities.
Develops and manages escalation frameworks, ensuring timely resolution of critical issues and effective deployment of onsite support when remote support is insufficient.
Leads and supports major enterprise initiatives and transformation efforts that align with strategic business objectives.
Maintains effective communication and stakeholder engagement with executive leadership, business partners, vendors, and operational teams.
Domestic U.S. travel is required.

QUALIFICATIONS:

Graduate from an accredited college or university with a Bachelor's degree in Information Technology or a related field.
8+ years of experience in IT service delivery with multi-site operations, including five years of leadership experience managing enterprise-level support organizations required.
Experience managing vendors, negotiating contracts, and enforcing service agreements required.
Experience establishing and reporting enterprise KPIs and SLAs required.
Experience documenting processes and developing knowledge-based systems required.
Experience with Service Now and AI-enabled support platforms and operating in regulated or mission-critical environments is preferred.
Must demonstrate deep knowledge of Information Technology Service Management (ITAM) and Service Integration and Management (SIAM) best practices.
Strong communication and organizational skills with the ability to present to senior leadership is required. Proficiency in Microsoft Office applications is required.

CoreCivic is a Drug Free Workplace & EOE – Vets/Disabled.

Apply Now

Refine Your Search

it service manager jobs in tennessee

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)

Manager, Production Support Services / Incident Management

Manager, IT Services

DIRECTOR, IT SERVICE DELIVERY

Technology Service and Support Manager - Americas

Sr Manager, IT Service Delivery

Solutions Administrator I

LCS - Service Delivery Manager

Project Manager- Network Access Service Delivery

Manager, Information Assurance Services (SOC Focus)

Service Delivery Manager

Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE

Intelligent Infrastructure Services Advisory Lead

Service Support Specialist

Sr. Sec & Compliance Eng Mgr, AWS Security Assurance Services, LLC

Associate Implementation Specialist, Service Delivery

Senior IT Technician / MSP Field Services Lead

Strategic Planning Program Manager, Global Engineering Services North America

Connected Services Mid-Market Delivery Lead (Manhattan Associates)

Salesforce Life Science Patient Service Delivery Lead

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