Top 39 Application support technician Jobs in Texas

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS
Dallas County —Dallas, TX
- Weekends as needed
- Clean driving record
- Research
- Mid-level
Application / Software Support Technician
Vital IT Services —Allen, TX
- $55,000 - $70,000 a year
- 8 hour shift
- Computer science
- Azure
- Computer Science
Quick Apply
Desktop Support Technician (226 Days)
Dallas Independent School District —Dallas, TX
- $45,200 - $55,126 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
IT Applications Support Technician, Factory Software
Tesla —Brookshire, TX
- Weekends as needed
- Computer Science
- Ability to walk for extended periods
- Mid-level
- Commuter assistance
- Health savings account
IT Technician I
Inception Fertility Corporate Services —Houston, TX
- Full-time
- Computer science
- Computer Science
- Writing skills
- Continuing education credits
- Paid parental leave
Quick Apply
14d
Enterprise Applications Support Technician
DMD Systems Recovery LLC —Austin, TX
- $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
3d
IT Technician (Tier 1)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Mid-level
- Office
- Windows
- Continuing education credits
- Health insurance
Quick Apply
5d
Service Desk Tech Analyst I
University of Texas at Austin —Austin, TX
- From $42,446 a year
- Urgently hiring
- Office
- Windows
- University
- Retirement plan
LAN Support Technician II
UNICOM ENGINEERING INC —Plano, TX
- $55,000 - $61,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
1000000568.SOFTWARE ENGINEER LEAD.INFO TECH SERVICES
Dallas County —Texas
- Full-time
- Clean driving record
- Azure
- 6 years
IT Support Technician (IB3)
Foxconn Industrial Internet - FII —Houston, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
3d
Service Desk Technician II
Mytech Partners —Texas
- $50,000 - $80,000 a year
- 8 hour shift
- Mid-level
- Office
- 3 years
- Profit sharing
- Disability insurance
Quick Apply
Service Desk Technician
ASPIRE HR LLC —Dallas, TX
- Full-time
- Research
- Mid-level
- Office
Information Technology Technician I
Midwestern State University —Wichita Falls, TX
- $3,460.25 a month
- Microsoft Outlook
- High school diploma or GED
- Ability to lift 50 pounds
Learning Management Technician
Texans Can! Academies —Dallas, TX
- $19.50 - $26.34 an hour
- Full-time
- School experience
- Google Workspace
- Mid-level
IT - Support Technician I
CEC FACILITIES LLC —Irving, TX
- 8 hour shift
- Computer science
- Computer Science
- Office
Quick Apply
1000000553.SOFTWARE ENGINEER LEAD.INFO TECH - APPLICATIONS
Dallas County —Dallas, TX
- Full-time
- Clean driving record
- Azure
- 6 years
Software Engineer I -Digital Emerging Tech & Innovation (D - ETI Team) - San Antonio, Tx. or Austin, Tx.
HEB —San Antonio, TX
- Extended hours
- Computer science
- Azure
- Computer Science
2d
Software Help Desk Technician
RVS Software —Leander, TX
- From $44,000 a year
- Full-time
- Background check
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Tech Support Principal Engineer
Aveva —Houston, TX
- $82,400 - $170,400 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance

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application support technician jobs near texas

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS

Dallas County -
Dallas, TX

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Job Details

Full-time

Qualifications

Desktop computer repair
Computer operation
Staff supervision
Team supervision
Managing teams in a customer support role
Laptop (troubleshooting support)
Client rapport building
IT service management
Windows
High school diploma or GED
Driver's License
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
Leading team collaboration initiatives
Productivity software
Desktop administration
Cross-functional communication
Mobile devices

Full Job Description

JOB DESCRIPTION
Ensures proper computer operations for end users to accomplish business tasks. Resolves escalated end user help requests within established procedures. Provides support through coordinating computer moves, add-ons, changes, software upgrades and configuration enhancements.

Management Scope: May supervise and/or lead activities of IT Support Specialist I/II; leads helpdesk and desktop teams on medium and high priority projects.
RESPONSIBILITIES
1. Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution. Maintains equipment inventory; creates and maintains technical documentation. Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary.

2. Leads and assists in providing support to level I and II when request volumes are high. Communicates potential or real customer satisfaction issues to managers and IT team members.

4. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

5. Evaluates documented resolutions and analyzes trends to prevent future problems. Notifies management of emerging trends. Assists with software releases and rollouts according to change management best practices.

6. Performs hands-on solutions, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs anti-virus software and ensures virus definitions are up to date. Performs tests to ensure problem has been adequately resolved.

7. Performs post-resolution follow up with technicians as required. Develops help sheets and FAQ list for end users. Reinforces SLAs to manage end-user expectations.

8. Performs other duties as assigned.
QUALIFICATIONS

Education, Experience and Training:
Education and experience equivalent to a High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software including application support experience with Microsoft Office 365 and mainstream web browsers. Industry related certifications preferred.

Special Requirements/Knowledge, Skills & Abilities:
May require working evenings and weekends, sometimes with little advanced notice. Rotating off hours and on-call support. Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products. Knowledge of advanced computer hardware, including desktops, laptops and mobile devices. Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification. Ability to conduct research into a wide range of computing issues is required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly, business-friendly and technical language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Excellent interpersonal and organizational skills with ability to lead and supervise. Ability to serve as a liaison with developers, project managers and cross-functional teams. Strong analytical and problem-solving skills. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software.

Must possess a valid Texas Driver’s License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code.

“Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.”

Physical/Environmental Requirements:
Physical requirements include occasional lifting/carrying of 5-10 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to handling, walking, sitting, standing, bending and reaching to perform the essential functions.

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Refine Your Search

application support technician jobs in texas

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS

Application / Software Support Technician

Desktop Support Technician (226 Days)

IT Applications Support Technician, Factory Software

IT Technician I

Enterprise Applications Support Technician

IT Technician (Tier 1)

Service Desk Tech Analyst I

LAN Support Technician II

1000000568.SOFTWARE ENGINEER LEAD.INFO TECH SERVICES

IT Support Technician (IB3)

Service Desk Technician II

Service Desk Technician

Information Technology Technician I

Learning Management Technician

IT - Support Technician I

1000000553.SOFTWARE ENGINEER LEAD.INFO TECH - APPLICATIONS

Software Engineer I -Digital Emerging Tech & Innovation (D - ETI Team) - San Antonio, Tx. or Austin, Tx.

Software Help Desk Technician

Tech Support Principal Engineer

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