Top 37426 Customer experience supervisor Jobs in Texas

Customer Experience Supervisor
Integrated Specialty Coverages, LLC —Houston, TX
- $26.93 - $33.66 an hour
- Remote
- No high school diploma
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Licensed Electrical Supervisor
The Integration Group of Americas, Inc. —Midland, TX
- $40 - $50 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health savings account
- Health insurance
Registered Nurse (RN) - Case Manager
Adaptive Home Health —Universal City, TX
- $60 per point
- Weekends as needed
- RN License
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager, Care Management
CHRISTUS Health —Longview, TX
- Full-time
- Nursing
- RN License
- Hospital
- Relocation assistance
- Health insurance
Quick Apply
Production Services Supervisor
GR Energy Services —Pleasanton, TX
- $85,000 - $105,000 a year
- Full-time
- CDL B
- Background check
- Hazmat Endorsement
- Health savings account
- Health insurance
Quick Apply
Automotive Parts Manager
Confidential —Harlingen, TX
- $75,000 - $100,000 a year
- Full-time
- Management
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Inventory Control Specialist & Purchasing Manager
Fox Tank Company —Kerrville, TX
- From $80,000 a year
- Full-time
- 5 years
- ERP systems
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Production Services Supervisor
GR Energy Services —Midland, TX
- $92,000 - $105,000 a year
- Full-time
- CDL B
- Background check
- Hazmat Endorsement
- Health savings account
- Health insurance
Quick Apply
Manager Behavioral Health
CHRISTUS Health (IHE/Hosted) —Longview, TX
- $49,886.84 - $60,078.78 a year
- 8 hour shift
- Nursing
- PALS Certification
- Hospital
- Relocation assistance
Quick Apply
Long term care Business Office Manager with Medicare and Medicaid billing experience
Cambridge Health and Rehabilitation Center —Richmond, TX
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
12d
Customer Operations/Sales Supervisor
Big Bend Telephone —Alpine, TX
- $85,000 - $105,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Sustainability Development Manager
Linde —Spring, TX
- Full-time
- Background check
- Master's degree
- Business development
- Health savings account
- Paid holidays
Quick Apply
13d
Service Manager
Inland Truck Parts & Service —Lubbock, TX
- From $90,000 a year
- Full-time
- Management
- Sales
- Dealership
- Relocation assistance
- Health insurance
Quick Apply
13d
Manager - Facilities and Test Management JSC
Amentum —Houston, TX
- $80,604.18 - $150,000.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
Part Time Freedom Path Manager
Waco Housing Authority & Affiliates —Waco, TX
- $21.50 an hour
- Part-time
- Customer service
- Mid-level
- 3 years
- Paid time off
- Referral program
Quick Apply
Maintenance Manager
Adams Extract & Spice, LLC —Gonzales, TX
- From $100,000 a year
- Full-time
- Background check
- Maintenance
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Heavy Civil Project Manager
Thalle Construction Company —Mansfield, TX
- Civil engineering
- Construction site
- Engineering
- Paid holidays
- Disability insurance
Quick Apply
Aggregates Market Manager
GCC —Amarillo, TX
- From $85,000 a year
- Full-time
- Construction site
- Marketing
- 5 years
- Health insurance
Quick Apply
Sales Manager - Aviation / Aerospace (Ground Support Equipment)
AGSE Global Services LLC —Fort Worth, TX
- $90,000 - $150,000 a year
- Full-time
- Hybrid work
- Spanish
- Up to 50% travel
- Mid-level
- Travel reimbursement
- Health insurance
Quick Apply
Senior Project Manager
Southland Industries Inc. —Carrollton, TX
- Construction site
- Research
- Driving
- Paid parental leave
- AD&D insurance

I want to receive the latest job alert for customer experience supervisor in texas

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience supervisor jobs near texas

Service Manager jobs in Lubbock, TX

Office Manager jobs in Richmond, TX

Facilities Manager jobs in Houston, TX

Care Manager jobs in Longview, TX

Nurse Manager jobs in Longview, TX

Customer Experience Supervisor jobs in Houston, TX

Market Manager jobs in Dallas, TX

Production Supervisor jobs in Midland, TX

Service Manager jobs in Fort Collins, CO

Service Manager jobs in Eugene, OR

Service Manager jobs in Auburn, AL

Hotel Manager jobs in Huntsville, AL

Training Manager jobs in New York, NY

Service Manager jobs in Manchester, NH

Retail Store Manager jobs in Dallas, TX

Hospital Food Service jobs in West Palm Beach, FL

Womens Health Nurse jobs in Boston, MA

Registered Nurse Case Manager jobs in Casa Grande, AZ

Registered Nurse Case Manager jobs in Roseville, CA

Registered Nurse Case Manager jobs in Panama City, FL

Customer Experience Supervisor

Integrated Specialty Coverages, LLC
Houston, TX

Quick Apply

Job Details

$26.93 - $33.66 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

Staff supervision
Insurance products customer support
Commercial insurance knowledge
Team supervision
Managing teams in a customer support role
Coaching
Workplace dispute resolution
De-escalation techniques
Managing clients in a customer support role
Key Performance Indicators
Customer support ticket management
CRM system proficiency
Ticketing system technical support

Full Job Description

About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and "Main Street USA", we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we're building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Customer Excellence Supervisor is a player-coach who leads a team of 4–6 Specialists supporting brokers, insureds, and carriers across ISC's insurance operations. This role balances a personal workload with real-time queue ownership, AI-assisted coaching, and day-to-day people leadership — ensuring the team delivers consistently high service levels, quality, and compliance. The Supervisor partners closely with the Manager on performance management, hiring, and training, and serves as the first point of escalation for interactions that exceed Specialist authority.

Candidates must live in one of the following states to be eligible for this role: Georgia, Ohio, Pennsylvania, Tennessee, or Texas

Position Responsibilities

Player-coach for insurance, applying deep insurance knowledge to your own work and your coaching of Specialists
Carry a personal ticket load to stay current on workflows, system changes, and customer pain points
Coach 4–6 Specialists using AI QA outputs — review flagged interactions, deliver weekly 1:1 feedback, and document coaching plans
Own real-time queue and WFM adherence for the shift: monitor service levels, redirect staffing, and manage intraday escalations
Handle escalations and de-escalations that exceed Specialist authority
Run team huddles, deliver process and product updates, and reinforce compliance and quality standards
Partner with Manager on performance improvement plans
Identify training gaps and partner with Manager and Training on implementation and reinforcement
Support hiring — interview candidates and onboard new hires within the team

Minimum Qualifications

3+ years P&C insurance experience
4+ years' experience in a contact center, customer support, or insurance operations environment
1+ year in a lead, senior specialist, or supervisory capacity
Demonstrated knowledge of priority KPIs for a service center
Demonstrated ability to coach to QA results and manage real-time queue and adherence
Experience with a ticket management system (Zendesk, ServiceNow, Intercom, or Salesforce)
Strong communication, conflict resolution, and de-escalation skills
Commitment to dependability of attendance and adherence to work schedule
High School Diploma or equivalent experience required
Dedicated, private room with a door for work use; minimum internet speeds of 25 Mbps download / 10 Mbps upload with a hardwired (ethernet) connection strongly preferred

Preferred Qualifications

P&C insurance MGA, retail, or brokerage experience
Designation such as P&C License, AINS, AU, APA, CIPA, or CIPTA
Bachelor's degree
Prior supervisory or lead experience in a contact-center / support environment
Hands-on experience with a WFM platform (e.g., NICE, Verint, Calabrio, Playvox WFM) and an AI QA tool (e.g., Playvox, MaestroQA, Level AI, Observe.AI)

Benefits of Working at ISC

Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
Professional development opportunities
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Comprehensive medical, dental, vision
Life/AD&D Insurance
Confidential, Employee Assistance Program
Health Savings Account, includes company contribution
Short-term disability
Voluntary benefits - supplemental accident, critical illness, hospital insurance
Employee discounts
401(k) Plan with company match contribution
Addition Wealth Financial Wellness Program
Various Time Off Programs
11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a "can-do" attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**

Quick Apply

Refine Your Search

customer experience supervisor jobs in texas

Customer Experience Supervisor

Licensed Electrical Supervisor

Registered Nurse (RN) - Case Manager

Manager, Care Management

Production Services Supervisor

Automotive Parts Manager

Inventory Control Specialist & Purchasing Manager

Production Services Supervisor

Manager Behavioral Health

Long term care Business Office Manager with Medicare and Medicaid billing experience

Customer Operations/Sales Supervisor

Sustainability Development Manager

Service Manager

Manager - Facilities and Test Management JSC

Part Time Freedom Path Manager

Maintenance Manager

Heavy Civil Project Manager

Aggregates Market Manager

Sales Manager - Aviation / Aerospace (Ground Support Equipment)

Senior Project Manager

I want to receive the latest job alert for customer experience supervisor in texas

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected