Top 4098 Customer success director Jobs in Texas

Director of Customer Growth & Success
Givelify —Dallas, TX
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Paid time off
3d
Director, Customer Success / Account Management
Focus —Dallas, TX
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Analysis skills
- Relocation assistance
Quick Apply
7d
Senior Director, Customer Success (RapidScale)
Cox Communications —Dallas, TX
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
9d
Director, Customer Success & Solutions - 210546
Halliburton —Houston, TX
- Full-time
- Computer science
- Computer Science
- Engineering
14d
Customer Success Director
SpyCloud —Austin, TX
- $102,000 - $159,600 a year
- Full-time
- Remote
- Bachelor of Science
- Bachelor's degree
- Military encouraged
- Health savings account
- Paid holidays
3d
Director of Customer Success
INNERGY —Austin, TX
- Full-time
- Remote
- Supervising experience
- Senior level
- Leadership
Quick Apply
Director of Rehabilitation
Reliant Rehabilitation —Winnsboro, TX
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Director of Surgical Services
GRAHAM REGIONAL MEDICAL CENTER —Graham, TX
- Up to $160,000 a year
- Full-time
- Nursing
- Anatomy knowledge
- Management
- Relocation assistance
- Health insurance
Quick Apply
National Account Manager (Pallet Racking & Material Handling Systems)
Ziglift Material Handling —Fort Worth, TX
- $50,000 - $90,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
14d
Director of Marketing
The Chill Brothers —Spring, TX
- $100,000 - $120,000 a year
- Full-time
- Marketing
- 5 years
- Residential
- Health savings account
- Health insurance
Quick Apply
11d
Director of Operations
Confidential —El Paso, TX
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- CPA
- Health insurance
- Dental insurance
Quick Apply
4d
Manager - Facilities and Test Management JSC
Amentum —Houston, TX
- $80,604.18 - $150,000.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
Sales/Canvassing Manager (Make Over Six Figures Annually!!)
Energy One Windows of Austin —Round Rock, TX
- $85,000 - $200,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Residential
- Paid training
- Health savings account
Quick Apply
11d
Industrial Boiler Department Service Manager
RushCo Energy Specialists, Inc —Hurst, TX
- Full-time
- CPR Certification
- Clean driving record
- No background check
- Health insurance
- 401(k)
Quick Apply
11h
Property Manager
Green Alpha Property Management —Fort Stockton, TX
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Driver's License
- Driving
- Health insurance
- Dental insurance
Quick Apply
8d
BCBA | In-Person ABA Services | San Antonio, TX (Full Time)
Forta —San Antonio, TX
- $90,000 - $95,000 a year
- Full-time
- Background check
- Applied behavior analysis
- Management
- Paid holidays
- Health insurance
Quick Apply
Associate Director of Financial Aid
Schreiner University —Kerrville, TX
- Overtime
- Clean driving record
- Word processing
- Computer literacy
Quick Apply
Service Director
Bruce Thornton Air Conditioning, Inc —Lubbock, TX
- $85,000 - $110,000 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Quick Apply
Lead Physical Therapy Assistant
Reliant Rehabilitation —Kingwood, TX
- $37 - $42 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Relocation assistance
- Health insurance
Quick Apply
Network Engineering Manager
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
5d

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Director of Customer Growth & Success

Givelify -
Dallas, TX

Apply Now

Job Details

3 days ago

Benefits

Paid time off

Qualifications

Customer communication

Full Job Description

Director of Customer Growth & Success

Givelify is a fintech-for-good company where brilliant minds come to power the most loved and trusted online and mobile giving app platform. Thanks to over 2 million generous donors, we've helped more than 80,000 nonprofits and places of worship raise over $7.5 billion. Together, they're changing their world with kindness and generosity.

Inc. 5000, the Stevies® Awards, Gartner, Forbes, and many more have recognized our story, innovations, and achievements. Our award-winning team builds products and experiences that put more good into the world. We love to take on big challenges because we know our work matters.

Make an impact at one of the fastest-growing private companies in the U.S. Be part of a talented team of big-hearted individuals, earning competitive pay with excellent benefits.

About your role:

As Director of Customer Growth & Success, you'll lead the team that helps churches and nonprofits grow their giving through Givelify. You'll drive outcomes like higher customer adoption rates, strong CSAT scores, and increased donor engagement. You'll oversee strategy and execution for high-touch engagement, ensuring Customer Success Managers (meet targets such as Executive Business Review completion, no-show reduction, and number of customer touches. You'll track key KPIs—product adoption, retention, and CSAT—and champion customer advocacy by surfacing insights, elevating the voice of the customer, and building strong, trust-based relationships with customers.

Your team:

In this position, you'll lead a team of passionate Customer Success Managers who support churches and nonprofits. The team is collaborative, mission-driven, and focused on customer engagement, digital giving growth, and delivering a world-class customer experience.

The Director of Customer Growth & Success will get to:

Drive strategy and execution for high-touch customer engagement across the customer success team

Own and improve key KPIs:

- Product Adoption Rate
- Customer Retention Rate
- # Of Donors using the product
- CSAT (Customer Satisfaction Score)
- Customer Engagement Rate
- EBR Scheduling and Completion Rate and No-Show Reduction
- Number of High-Quality Customer Touches
Champion and scale customer success enablement programs (e.g., EBR playbooks, objection handling, success frameworks)
Analyze and act on customer health insights to retain, grow, and segment accounts
Operationalize the voice of the customer—turning feedback into product, process, and messaging improvements
Collaborate with Product, Revenue Ops, Marketing, and Support to deliver a connected customer experience
Pilot and evolve strategic programs on the Customer Success raodmap
Represent Customer Success in executive forums, planning cycles, and strategic initiatives

To be successful in this role, you'll also:

Use data and customer insights to guide strategy and course-correct quickly
Coach and support CSMs with clear performance expectations and growth paths
Maintain strong executive relationships with key customers
Serve as a strategic thought partner on retention, growth, and product feedback
Contribute to company-wide planning with customer-centric insights and success metrics

Your experience:

MBA, or Master's Degree is highly preferred; otherwise, Bachelor's Degree plus relevant Customer Success Certification(s)
5+ years of experience in Account Management, Customer Success and Growth at a company with a usage-based pricing revenue model
2+ years leading customer-facing teams with measurable performance metrics
Strong background in high-touch customer engagement and success planning
Proven track record managing KPIs tied to retention, engagement, CSAT, and program adoption
Exceptional communication, coaching, and strategic thinking skills
Experience working cross-functionally with Product, Ops, and Marketing teams
Familiarity with tools like Salesforce, Gong, and customer health scoring frameworks
Passion for helping mission-based organizations grow their impact
Background in faith-based, nonprofit, or values-aligned organizations is a plus

Your superpowers:

Strategic thinker with a bias toward action and measurable outcomes
Empathetic leader who can coach, inspire, and hold a team accountable
Exceptional communicator and trusted customer advisor
Operationally savvy with an eye for improving systems and processes
Passionate about helping people do more good in the world

Our culture:

We are a virtual team of award-winning and high-performing professionals who innovate and collaborate to fulfill our mission to instantly connect people to causes that matter most to them so they can change their world with kindness and generosity. Our four keys to success - integrity, heart, simplicity, and wow - fuel our passion to be recognized among the tech industry's most inclusive and purpose-driven workplaces.

We are steadfast in our conviction to overcome challenges while performing meaningful work alongside some of the most brilliant minds and biggest hearts. It propels our growth as individuals and as a team. We are committed to respecting each other in our workplace, firmly believing diversity is our strength.

At the heart of everything we do are our giving community, our donors and our partner organizations. We lean on research and human-centered design to consistently push the envelope and innovate our products and customer experiences.

We take great pride in providing competitive pay, full benefits to help care for you today and in the future, amazing perks (including flexible PTO), and, most importantly, the opportunity to put passion and purpose front and center.

About Givelify

Givelify is the most loved and trusted online and mobile giving platform. Along with its powerful donation management system, it's the fastest-growing technology for advancing generosity in the world. We instantly connect people to their heart's impulse to do good with award-winning products and experiences. A global community of over 2 million generous people supports their favorite churches, places of worship, nonprofits, and causes with over $7.5 billion in donations across more than 80,000 organizations. Givelify leads all giving apps on the App Store and Google Play Store with more than 135,000 verified, authentic reviews with an average 4.9 out of 5-star rating. Learn more at Givelify.com.

Ready to build world-class products?

Apply below!

Apply Now

Refine Your Search

customer success director jobs in texas

Director of Customer Growth & Success

Director, Customer Success / Account Management

Senior Director, Customer Success (RapidScale)

Director, Customer Success & Solutions - 210546

Customer Success Director

Director of Customer Success

Director of Rehabilitation

Director of Surgical Services

National Account Manager (Pallet Racking & Material Handling Systems)

Director of Marketing

Director of Operations

Manager - Facilities and Test Management JSC

Sales/Canvassing Manager (Make Over Six Figures Annually!!)

Industrial Boiler Department Service Manager

Property Manager

BCBA | In-Person ABA Services | San Antonio, TX (Full Time)

Associate Director of Financial Aid

Service Director

Lead Physical Therapy Assistant

Network Engineering Manager

I want to receive the latest job alert for customer success director in texas

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