Top 2199 Engagement specialist Jobs in Texas

Support - Product Support Specialist
Aline —Texas
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Client Engagement Specialist
Thomson Reuters —Frisco, TX
- $58,100 - $107,900 a year
- Extended hours
- Remote
- Microsoft Excel
- Microsoft Outlook
- CPA
- Commuter assistance
- Health savings account
13d
Resident Engagement Specialist
Kushner Companies —Dallas, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Quick Apply
Community Outreach & Engagement Specialist
PATHWAYS YOUTH & FAMILY SERVICES INC —Abilene, TX
- $53,000 - $66,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Writing skills
- 403(b) matching
- Health savings account
Quick Apply
11d
Email and Lifecycle Marketing Specialist
Evolutions Brands, Inc. —Lake Dallas, TX
- $65,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Information Technology Manufacturing Specialist
Manner Polymers —McKinney, TX
- $65,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply
Tax Professional – Retail
Intuit —Irving, TX
- $24.50 - $28.50 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
Tax Professional - TurboTax Store
Intuit —Irving, TX
- $24.50 - $28.50 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
Tax Professional - TurboTax Store
Intuit —Plano, TX
- $24.50 - $28.50 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
Senior Tax Professional – In-Store
Intuit —Dallas, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11d
Seasonal Tax Expert - In-Store
Intuit —Mansfield, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
3d
Automotive Sales Professional
Wharton Chevrolet and Ram Country Wharton —Wharton, TX
- $36,000 - $100,000 a year
- Full-time
- Dealership
- Public speaking
- No experience needed
- Health savings account
- Health insurance
Quick Apply
Seasonal Tax Expert - In-Store
Intuit —Carrollton, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
3d
Experienced Tax Professional - Retail
Intuit —Dallas, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
11d
Experienced Tax Professional - Retail
Intuit —Garland, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
3d
Senior Tax Professional – In-Store
Intuit —Mansfield, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
3d
Retail Tax Expert
Intuit —Garland, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
3d
Experienced Tax Professional - Retail
Intuit —Mansfield, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
3d
Experienced Tax Expert – In-Store
Intuit —Mansfield, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
3d
Experienced Tax Professional - Retail
Intuit —Mesquite, TX
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
3d

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Support - Product Support Specialist

Aline -
Texas

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

engagement specialist jobs in texas

Support - Product Support Specialist

Client Engagement Specialist

Resident Engagement Specialist

Community Outreach & Engagement Specialist

Email and Lifecycle Marketing Specialist

Information Technology Manufacturing Specialist

Tax Professional – Retail

Tax Professional - TurboTax Store

Tax Professional - TurboTax Store

Senior Tax Professional – In-Store

Seasonal Tax Expert - In-Store

Automotive Sales Professional

Seasonal Tax Expert - In-Store

Experienced Tax Professional - Retail

Experienced Tax Professional - Retail

Senior Tax Professional – In-Store

Retail Tax Expert

Experienced Tax Professional - Retail

Experienced Tax Expert – In-Store

Experienced Tax Professional - Retail

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