Top 34 Level 1 help desk technician Jobs in Texas

Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
Help Desk Technician I
US Physical Therapy —Houston, TX
- $44,000 - $46,000 a year
- Full-time
- Office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
Desktop Support Technician 1
SynergenX Health Holdings LLC —Houston, TX
- $55,000 a year
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
9d
IT Helpdesk Technician (Tier 1)
Austin Achieve Public Schools —Austin, TX
- Full-time
- Background check
- School experience
- Spanish
Quick Apply
IT Support Technician I
Canyon Ranch —Spicewood, TX
- From $25 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
- Paid parental leave
- Health insurance
Help Desk Technician
Lemonov Integrated Systems —Addison, TX
- $50,000 - $55,000 a year
- Email
- Computer Science
- Software troubleshooting
- No experience needed
- Paid holidays
- Paid time off
Quick Apply
10d
IT Technician I - Service Desk
IES Holdings, Inc. —Sugar Land, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
11d
Level 1 IT Support Technician
PYEK —Katy, TX
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Analysis skills
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)
Commonoffice —Austin, TX
- Full-time
- Windows
- Driver's License
- In-person
Quick Apply
Global Tier 1 Service Desk Technician
KBR —Houston, TX
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
IT Support Technician Level I
Vortex Computer Systems —Houston, TX
- $20 - $25 an hour
- Part-time
- Hybrid work
- Google Workspace
- Windows
- High school diploma or GED
- Flexible schedule
Quick Apply
3d
Tier 1 Help Desk Technician - El Paso TX
SteerBridge —El Paso, TX
- $33,000 - $33,600 a year
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Network Technician (Tier 1)
TengoInternet —San Antonio, TX
- $16 - $24 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
Level I Support Technician
The City Technology Group —Houston, TX
- Part-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Onsite Service Technician Level 1
Deltra Systems, LLC —San Antonio, TX
- $22 - $26 an hour
- Full-time
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician I
Ranger Energy Services —Midland, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Technology Specialist I
Esc Region 12 —Woodway, TX
- $4,740 - $5,930 a month
- Full-time
- Google Workspace
- Microsoft Outlook
- Mid-level
- Health insurance
PT - Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
4d
PT Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
4d

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level 1 help desk technician jobs near texas

Level 1 Help Desk Technician

Cyberlocke, LLC
Plano, TX

Quick Apply

Job Details

Full-time
$14 - $19 an hour

Qualifications

Incident Escalation
High school diploma or GED
Escalation handling

Full Job Description

Reports To

ServiceDesk Manager

About Us

At Cyberlocke we design solutions for your most complex IT challenges. With a team of broadly skilled technical experts, we are able to architect environments, fix problems, and supplement your team to overcome any gaps that you may have in skills, technical expertise, or resources. We believe connectivity extends beyond a device. It is our passion to make the human connection. We really do strive to make the world a better place to work, learn, and live; one community at a time.

Job Overview

Cyberlocke is a fast-paced company with an open-door environment looking to add Data NOC Tier One Technicians to our team.

This is an entry-level position in a 24/7/365 Network Operations Center. The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot circuits, routers, modems, switches, WiFi, VOIP, telephony, firewalls and miscellaneous network attached devices.

Must be able to work the following schedule listed below:
Monday - Friday from 8am-5pm CST

This job might be for you if you:

Enjoy monitoring automated probes, trouble tickets, email, and phones for any indication of trouble on customer networks then taking steps to correct that trouble.
Coordinate with onsite technicians, carrier service providers, and other department personnel within Cyberlocke to investigate and troubleshoot, and then guarantee everyone involved is fully updated on status.
Ensure all tickets and jobs are handled quickly and accurately from start to finish.

Responsibilities and Duties

Obsession with excellent client support!
Thoroughly communicating and documenting all details regarding job status.
Continuous monitoring for problems on customer networks.
Entry level network troubleshooting and documentation.
Coordinate with on-site technicians who perform all hands-on work.
Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work.
Support and follow instructions of Tier 2 Technicians working together as a tightly knit team.
Look for ways the NOC can continuously improve.
All other duties as assigned.

Qualifications, Experience and Education:

High School diploma, associate's degree preferred
One year of IT or customer support experience
Excellent communication and documentation skills.
Basic working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
Ability to multitask and work quickly yet accurately.
Works well as part of a team but also able to succeed completing individual tasks.
Able to closely follow defined processes and understand when to escalate to Tier 2.

Quick Apply

Refine Your Search

level 1 help desk technician jobs in texas

Level 1 Help Desk Technician

Help Desk Technician I

Desktop Support Technician 1

IT Helpdesk Technician (Tier 1)

IT Support Technician I

Help Desk Technician

IT Technician I - Service Desk

Level 1 IT Support Technician

Tier 1, IT Help Desk Support

IT Service Desk & Onsite Technician (Tier 1) - Hybrid (Austin, TX)

Global Tier 1 Service Desk Technician

IT Support Technician Level I

Tier 1 Help Desk Technician - El Paso TX

Network Technician (Tier 1)

Level I Support Technician

Onsite Service Technician Level 1

Help Desk Technician I

Technology Specialist I

PT - Computer Analyst, Tier 1

PT Computer Analyst, Tier 1

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