Top 288 Call center representative Jobs in The Colony, Tx

CCTV Intervention Specialist - Call Center Representative
Netwatch North America —Irving, TX
- $19 - $21 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
- Paid training
- Health insurance
Quick Apply
6d
Customer Care Representative, PSA (Work Onsite)
Collectors —Plano, TX
- $19.50 - $21.50 an hour
- Email
- Research
- US work authorization
- Ability to sit for extended periods
- Commuter assistance
- Paid holidays
Travel Sales Agent
World Travel Holdings —Texas
- $15 an hour
- Weekends as needed
- Remote
- Communication skills
- Entry level
- Paid training
- Paid holidays
Sales and Customer Support Agent at High Growth INC 5000 Startup
URComped —Dallas, TX
- $55,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Pass drug screening
- Office
- Travel reimbursement
- Paid training
Quick Apply
Collections Representative
IQ Ventures —Carrollton, TX
- From $17 an hour
- Full-time
- Bilingual
- Background check
- Microsoft Outlook
- Paid training
- Health savings account
Quick Apply
5d
Call Center Agent
Texas Back Institute —Plano, TX
- Full-time
- Communication skills
- Entry level
- Time management
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Service Agent
Shield HealthCare —Carrollton, TX
- $19 - $20 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Temporary Outbound Customer Care Specialist
American Heart Association —Dallas, TX
- $17.50 an hour
- Full-time
- Remote
- High school diploma or GED
- Fair chance
- Typing
- Wellness program
- Paid holidays
4d
Call Center Representative (Remote)
Safari Sports USA —Dallas, TX
- $10 - $15 an hour
- Contract
- Remote
- Microsoft Excel
- English
- Organizational skills
- Work from home
Quick Apply
5d
Remote Customer Service Representative
Copart —Dallas, TX
- $16.04 - $24.00 an hour
- Overtime
- Remote
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
Quick Apply
21h
Inbound Call Center Representative
SmithRx —Plano, TX
- $21 an hour
- Weekends as needed
- Google Workspace
- HIPAA
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
1d
Call Center Representative - Hybrid
CNMK Texas Properties, LLC. —Frisco, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid training
- Health insurance
Quick Apply
Customer Service Associate
Pinnacle Innovations Inc. —Dallas, TX
- $23.32 - $28.08 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
11d
CSR - Customer Service Representative
HomeShield Pest Control —Dallas, TX
- $18 - $23 an hour
- Part-time
- Customer service
- English
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Contact Center Representative
Systems Integration, Inc. —Dallas, TX
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Full Time Call Center Representative - work hybrid
TRANZACT —Frisco, TX
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
10d
Customer Advocate 1, Contact Center Support
PDS Health —Irving, TX
- $18.60 - $24.40 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
14d
Access Services Representative I – CPAS
UT Southwestern —Dallas, TX
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
- Paid parental leave
- Paid holidays
7d
Customer Service Representatives - IN OFFICE
Loss Prevention Services MS LP —Plano, TX
- 8 hour shift
- English
- Administrative experience
- In-person
- Paid holidays
- Health insurance
Quick Apply
5d
Inbound Call Center Representative
Brandforge Tech —Dallas, TX
- $20 - $30 an hour
- Weekends as needed
- Sales
- Administrative experience
- Typing
- Paid training
- Health insurance
Quick Apply

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CCTV Intervention Specialist - Call Center Representative

Netwatch North America -
Irving, TX

Quick Apply

Job Details

Full-time
$19 - $21 an hour
6 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program

Qualifications

Computer operation
CCTV system operation (AV)
Writing skills
Basic math
English
Windows
High school diploma or GED
Desktop applications
Security systems knowledge
Typing

Full Job Description

Job Title: Intervention Specialist

Job Location: Irving, TX. - In Office

Job Type: Full-Time; Nonexempt

Shift Time:

1:00 am -9:30 am Friday and Saturday off

Starting Pay Commensurate with Experience

Pay Rate: $19.00 per hour up to $21.00 per hour

Planned Start Date: August 17th, 2026

Company Overview:

As the global leader in video monitoring services, Netwatch North America is dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of proactive video monitoring (PVM), providing our customers with intelligent remote video monitoring to proactively detect and prevent incidents before they begin.

We value our culture of teamwork, accountability, and respect for one another. We strive to live by these values to create a positive employee and customer experience. We recognize that our people are our strongest asset and play a crucial role in our competitive advantage. Netwatch wants you to succeed by supporting you continuously, developing your skills through training and encouragement. We challenge you with interesting work, that ensures you can build on your strengths and make an impact. This is an exciting opportunity to join a successful and innovative Global Group, providing industry leading proactive video monitoring services.

Find out more about Netwatch North America via our website at https://netwatchusa.com

Learn more about our policies and benefits here: https://netwatchglobal.ai/privacy-policy

Position Overview
Netwatch North America is looking for positive and professional Video Intervention Specialist to fill positions at our high security video and alarm monitoring facilities.

The Video Intervention Specialist is integral keeping our customers safe and to the success Netwatch North America business. This position requires excellent customer service skills, attention to detail, ability to stay focused and the ability to react appropriately to security related situations in a timely and a professional manner.

Our Video Intervention Specialists work in an extremely fast-paced environment processing video activations. Our employees manage client security and video alarms from our monitoring center environment, making both in and out-bound calls to clients and their protection locations or properties. Typical interactions include calls to our customers to discuss or alert them of a situation, use of a Public Address (PA) system, and detailed written documentation to follow-up security related occurrences.

Netwatch North America provides fully paid training for all new Video Intervention Specialists as part of the onboarding process. Training takes place Monday through Friday, from 1:00 PM to 9:30 PM, and lasts for two weeks.

The Video Intervention Specialist position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. Our employees are paid on a weekly basis.

Primary Responsibilities

To monitor the alarm systems and action any alarm activations in accordance with client instructions.
Act as a point of contact for Netwatch North America’s customers globally who are experiencing security breaches and service issues.
Respond appropriately to emergency and non-emergency situations.
Follow standard operating procedure when managing and responding to all security related calls or incidents.
Responsible for inbound and outbound phone calls to police and responding agencies.
Demonstrate an exceptional level of customer service.
When intrusions occur, create detailed Incident Reports – which would include documentation of all contacts reached and actions taken.

Position Requirements
This position requires strong verbal communication and customer service skills. This is a computer-based position with intervention communication happening by telephone only.

Required - High School Diploma or Equivalent.
At least one (1) year CCTV/ Security video monitoring experience.
At least one (1) year customer service experience.
Exceptional attention to detail skills.
Good active listening skills.
Strong critical thinking skills with the ability to exercise good judgement under pressure.
Ability to multitask.
Ability to communicate clearly; clear and consistent speech, reading, and writing in English, required.
Comfortable typing, navigating, reading, and interpreting documentation on a Windows based computer.
Ability to work at desk for extended periods of time (sitting or standing).
Basic mental math for converting time zones and reading military time.
Ability to work holidays when a holiday falls on scheduled work-shift.

Netwatch North America offers the following health benefits plans for employees working a minimum of 30 hours per week.

Medical, Dental, Vision and Life Insurance plans.
Vacation accrual (and Sick time in California).
Netwatch North America also offers eligible employees a 401(k) plan with a Company match.

Position Type and Expected Hours of Work:

This is a full-time, non-exempt position. Employees are expected to work both weekend days and all employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year, before being allowed to change to another shift.

Shift Time:

1:00 am -9:30 am Friday and Saturday off

Starting Pay Commensurate with Experience

Pay rate: $19.00 per hour up to $21.00 per hour

As a dynamic organization, business needs and priorities change from time-to time. As a result, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

It is the policy of the Netwatch Group to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Employment-at-Will: Employment at Netwatch Group is at-will and for no specific duration. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

This role requires remaining seated or standing at a workstation for extended periods and typing detailed reports. Are you able to meet this requirement?
Are you comfortable making inbound and outbound calls to customers and law enforcement while documenting incidents in real time?
Are you comfortable working in a fast-paced environment where you may need to multitask, answer calls, monitor activity, and document incidents at the same time?
How would you rate your computer skills?

☐ Highly proficient – comfortable learning new systems and multitasking across multiple screens/programs
☐ Proficient – comfortable with standard computer programs and typing
☐ Basic computer skills only

This position requires working weekend days and holidays when they fall on your scheduled shift. Are you able to meet this requirement?

Education:

High school or equivalent (Required)

Ability to Commute:

Irving, TX 75063 (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in the colony, tx

CCTV Intervention Specialist - Call Center Representative

Customer Care Representative, PSA (Work Onsite)

Travel Sales Agent

Sales and Customer Support Agent at High Growth INC 5000 Startup

Collections Representative

Call Center Agent

Customer Service Agent

Temporary Outbound Customer Care Specialist

Call Center Representative (Remote)

Remote Customer Service Representative

Inbound Call Center Representative

Call Center Representative - Hybrid

Customer Service Associate

CSR - Customer Service Representative

Contact Center Representative

Full Time Call Center Representative - work hybrid

Customer Advocate 1, Contact Center Support

Access Services Representative I – CPAS

Customer Service Representatives - IN OFFICE

Inbound Call Center Representative

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