Top 4056 Shift manager Jobs in The Plains Va

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)
The Bowen Group - VEOCC —Chantilly, VA
- From $50,000 a year
- Full-time
- Remote
- Military
- Writing skills
- Research
- Paid holidays
- Disability insurance
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11d
Land Development Engineering Supervisor
Loudoun Water —Ashburn, VA
- $110,000 - $135,000 a year
- Urgently hiring
- Hybrid work
- Civil engineering
- Customer service
- Bachelor of Science
- Health insurance
- Dental insurance
Sr. Mgr, UVACH Facilities Management
UVA Community Health —Manassas, VA
- $54.82 - $90.79 an hour
- Full-time
- Customer service
- 5 years
- Driver's License
Supervisor of Instrumentation
Loudoun Water —Ashburn, VA
- $91,800 - $112,200 a year
- Overtime
- Mid-level
- 3 years
- Analysis skills
Asst Nurse Manager Surgical Services, Operating Room (OR)
UVA Community Health —Manassas, VA
- $40.48 - $67.04 an hour
- Full-time
- Nursing
- Surgery
- RN License
Electrical Project Manager
J.E. Richards, Inc. —Ashburn, VA
- $100,000 - $160,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
Registered Nurse (RN) Unit Supervisor Progressive Care Unit
Inova —Leesburg, VA
- Up to $10,000 per student
- 12 hour shift
- Nursing
- RN License
- BLS Certification
- Wellness program
- Paid parental leave
13d
Senior Business & Proposal Development Manager
Aneon Federal Solutions —Fairfax, VA
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- PMP
- Marketing
- Analysis skills
- Health insurance
- Dental insurance
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Unit Manager - Rose Hill Health and Rehab - Up to $5000 Sign-on Bonus; $42-$45 per hour
Rose Hill Health and Rehab —Berryville, VA
- $42 - $45 a year
- Part-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Travel reimbursement
- Health insurance
Quick Apply
Unit Manager- RN
Trio Healthcare —Berryville, VA
- Nursing
- Skilled nursing facility
- Mid-level
- Paid time off
Quick Apply
Residential Plumbing / Electrical Manager
F.H. Furr —Ashburn, VA
- $90,000 - $140,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Landscape Construction Residential/Commercial Supervisors
Chapel Valley Landscape —Sterling, VA
- $23 - $26 an hour
- Full-time
- Construction site
- No high school diploma
- English
- Health insurance
- Dental insurance
Quick Apply
4d
House Manager / Family Assistant
Galang LLC —Aldie, VA
- $28 - $30 an hour
- Part-time
- Background check
- English
- Mid-level
- Flexible schedule
Quick Apply
7d
Restaurant Manager - Makers Union (Reston)
Thompson Hospitality Corporation —Reston, VA
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Automotive Service Manager-NOVA| Salary+ Bonus
Virginia Tire & Auto —Ashburn, VA
- $120,000 a year
- Analysis skills
- Driver's License
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Construction Field Supervisor
Hylan —Sterling, VA
- $60,000 - $100,000 a year
- Full-time
- Construction site
- 5 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Shop Manager NOVA | Salary + Bonus
Virginia Tire & Auto —Ashburn, VA
- $100,000 a year
- Mid-level
- Analysis skills
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Project Manager (Structural Steel)
Extreme Steel Inc —Sterling, VA
- $85,000 - $105,000 a year
- Full-time
- Background check
- Microsoft Excel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
10d
Sr. Reliability Technical Program Manager, Infrastructure Reliability & Quality
Amazon Data Services, Inc. —Herndon, VA
- $148,700 - $201,200 a year
- Full-time
- 5 years
- Engineering
- Senior level
- AD&D insurance
- Health insurance
12d
Geotechnical Department Manager
Froehling and Robertson, Inc. —Sterling, VA
- $105,316.92 - $178,223.60 a year
- Management
- Ability to walk for extended periods
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply

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shift manager jobs near the plains va

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)

The Bowen Group - VEOCC
Chantilly, VA

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Job Details

Full-time
From $50,000 a year
11 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Life insurance

Qualifications

Presentation software
Experience working with the veteran population
Managing teams in a customer support role
Team leadership
High school diploma or GED
Salesforce Cloud
Supervising experience
CRM system proficiency

Full Job Description

The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available.

This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations:

- Nashville/Murfreesboro TN

- Columbia SC

- Shepherdstown WV

- Arlington, VA

- Maryland

- Salt Lake City, UT

- San Antonio, TX

YOUR MISSION

The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees.

REQUIREMENTS

Education: High School Diploma or equivalent.

Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience.

Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member.

Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.

Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops.

Industry Knowledge:

Understanding, sensitivity, and empathy for Veterans and their family members.
Knowledge of military benefits, resources, and services.
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family, and/or as a service provider).

CORE FUNCTIONS

Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined
Monitor CSR work performance and production and manage service quality through daily observations
Field escalated calls from CSRs and overflow calls from agent queues
Determine most appropriate course of action and/or identify alternatives in resolving issues
Ask appropriate probing questions to clarify complex or vague requests
Prepare well-defined case notes for field escalated calls received from CSRs
Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging
Perform a supervisory review of cases
Review reports, case notes, and rosters submitted by CSRs
Review CSR call volume reports to evaluate productivity
Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation
All other job-related duties as assigned

Personality and communication

Work Ethic
Problem-solving
Effective communication skills
Self-direction
Dependability
Detail- oriented

Competencies (hard skills):

Customer Service

Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed.

Communication

Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions.

Research and Analysis

Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise.

Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:

Health and Dental Insurance
Group Life Insurance
Short-term Disability
Generous paid vacation and holiday leave
401(k)!

______________________________________________________________________________________

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

_____________________________________________________________________________

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.

_____________________________________________________________________________

The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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Refine Your Search

shift manager jobs in the plains va

Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX(VE260805VA)

Land Development Engineering Supervisor

Sr. Mgr, UVACH Facilities Management

Supervisor of Instrumentation

Asst Nurse Manager Surgical Services, Operating Room (OR)

Electrical Project Manager

Registered Nurse (RN) Unit Supervisor Progressive Care Unit

Senior Business & Proposal Development Manager

Unit Manager - Rose Hill Health and Rehab - Up to $5000 Sign-on Bonus; $42-$45 per hour

Unit Manager- RN

Residential Plumbing / Electrical Manager

Landscape Construction Residential/Commercial Supervisors

House Manager / Family Assistant

Restaurant Manager - Makers Union (Reston)

Automotive Service Manager-NOVA| Salary+ Bonus

Construction Field Supervisor

Shop Manager NOVA | Salary + Bonus

Project Manager (Structural Steel)

Sr. Reliability Technical Program Manager, Infrastructure Reliability & Quality

Geotechnical Department Manager

I want to receive the latest job alert for shift manager in the plains va

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