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CUSTOMER CARE ANALYST - TECHNICAL

Global Shop Solutions -
The Woodlands, TX

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Paid time off
Life insurance

Qualifications

Customer follow-ups
Customer communication
Spreadsheets
SQL

Full Job Description

JOIN OUR TEAM

Global Shop Solutions is headquartered in The Woodlands, Texas, has offices in 7 countries and serves customers in over 25 countries covering nearly 30 different industries.

For employment verification, please email [email protected].

CUSTOMER CARE ANALYST - TECHNICAL

ABOUT US

Global Shop Solutions Inc. is a progressive, fast-paced and growing ERP software company based in The Woodlands, Texas. We develop, sell and service small to mid-sized manufacturers across the world, dealing with a variety of industries and manufacturing modes. Founded in 1976, Global Shop Solutions continues to be family-owned and operated, dedicated to promoting diversity and equality with both employees and customers.

JOB SUMMARY

Global Shop Solutions Customer Care Representatives serve as the first interaction with customers on new tickets that come through the Service Department. These representatives are responsible for ticket creation and accuracy, initial investigation on the issue or question at hand, gathering the necessary files including relevant data/logging/screenshots and routing the call to the proper location for further examination, assuming the initial call could not be resolved in an appropriate amount of time. Each day consists of analyzing data, evaluating processes, and problem-solving. Calls examples would include hardware, network topology, database tuning, speed issues, software update issues, server migration issues, cyber-security questions and environmental issues pertaining to the software.

JOB REQUIREMENTS

Bachelor's degree in Management Information Systems, Computer Science, or related technology field is preferred
Professional written and interpersonal skills
Experienced in providing professional and courteous customer service
Good problem-solving and critical-thinking skills
Prior experience in information technology or database management is a plus
Intermediate MS Excel and Access skills
Proficient in database structures and SQL

ADDITIONAL SKILLSET REQUIRED

Great communication skills
Outstanding follow-up ability
Patience and passion for working with people
Enjoy troubleshooting and problem-solving scenarios
Ability to work under minimal supervision
Ability to multi-task

SEND RESUMES TO:

HR, Global Shop Solutions, Inc.
975 Evergreen Circle
The Woodlands, TX 77380

LOCATION: The Woodlands, TX
EMPLOYMENT: Full-Time

EMPLOYMENT BENEFITS

COMPETITIVE COMPENSATION

Employees at Global Shop Solutions enjoy a level of compensation that is competitive with similar positions across the industry. Although monetary compensation is only one factor in an employee's sense of job satisfaction, we understand that it is a foundational piece to any employment package.

STATE-OF-THE-ART TECHNOLOGY

We pride ourselves in providing our customers with the most innovative products and solutions available. Our team members have the privilege of working with this same high-level of technology, keeping them at the cutting-edge of performance in their field.

MEDICAL AND DENTAL INSURANCE

The health and well-being of our employees and their families are priorities for Global Shop Solutions. Both medical and dental benefit packages are offered to our employees. We annually evaluate these plans to ensure our employees receive the best coverage at the most reasonable price.

LIFE AND DISABILITY INSURANCE

As a further demonstration of our commitment to our employees and their families, Global Shop Solutions provides life and disability insurance coverage. In the event of a major illness, injury or tragedy, our employees have a safety net in place to provide for their loved ones.

401(K) PLAN

With the long tenure of so many of our employees, our 401(k) plan is an important and valuable asset to the Global Shop Solutions compensation package. As an employer, we believe in contributing not only to our employee's present needs, but also to their future.

PAID VACATION AND HOLIDAYS

Global Shop Solutions' employees enjoy a generous offering of paid time off, both for major holidays and for earned vacation time. We believe that our employees benefit from time away from their duties pursuing their personal passions and spending time with family and friends.

Apply Now

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JOIN OUR TEAM

CUSTOMER CARE ANALYST - TECHNICAL

ABOUT US

JOB SUMMARY

JOB REQUIREMENTS

ADDITIONAL SKILLSET REQUIRED

SEND RESUMES TO:

EMPLOYMENT BENEFITS

COMPETITIVE COMPENSATION

STATE-OF-THE-ART TECHNOLOGY

MEDICAL AND DENTAL INSURANCE

LIFE AND DISABILITY INSURANCE

401(K) PLAN

PAID VACATION AND HOLIDAYS