Top 28 Service desk Jobs in Thomson, Ga

FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
CAC/PKI Registration Authority - Fort Eisenhower
General Dynamics Information Technology —Fort Gordon, GA
- $73,965 - $100,050 a year
- 5 years
- Bachelor of Science
- Mid-level
- Paid time off
- 401(k) matching
2d
CSR II
Columbia County, GA —Evans, GA
- $18.27 an hour
- Full-time
- Basic math
- Office
- Driver's License
7d
Front Desk Administrator
Therapy Partner Solutions —Augusta, GA
- $16 - $17 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Physical & Rehabilitation Medicine
- Paid holidays
- Disability insurance
6d
Night Auditor
Fairfield Inn & Suites Augusta —Augusta, GA
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
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Clerk IV
Columbia County, GA —Evans, GA
- $17.82 an hour
- Full-time
- Basic math
- Mid-level
- Office
6d
Administrative Assistant
Caskets and More —Augusta, GA
- $15 - $17 an hour
- Part-time
- Microsoft Outlook
- Sales
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
4d
Front Desk Team
Dolphin Academy Swim School —Evans, GA
- Background check
- Communication skills
- Entry level
- Flexible schedule
Front Desk Agent
Hyatt Place Augusta —Augusta, GA
- $13 an hour
- Part-time
- Background check
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Coordinator
Brilliant Smiles | General, Cosmetic & Implant Dentistry —Grovetown, GA
- $18 - $23 an hour
- Part-time
- Background check
- Private practice
- Dental office
- Dental insurance
- Flexible schedule
Quick Apply
Front Desk Administrative Assistant
MyFamily Braces Orthodontics —Martinez, GA
- $16 - $21 an hour
- Full-time
- Spanish
- Dental office
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
13d
Front Office Manager
IHG Army Hotels —Fort Gordon, GA
- $49,040 - $61,300 a year
- Mid-level
- 3 years
- Hotel
5d
Concierge (IL) 11:30am-7:30pm
Washington Commons by Barclay House —Evans, GA
- $15 - $16 an hour
- Weekends as needed
- Microsoft Word
- Administrative experience
- High school diploma or GED
- Opportunities for advancement
Quick Apply
System Administrator
RealmOne —Fort Gordon, GA
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Paid training
- Paid parental leave
Member Services Representative
Planet Fitness —Martinez, GA
- 8 hour shift
- Background check
- 18 years or older
- Computer literacy
Behavioral Health Front Desk Receptionist
Channeled Paths Inc —Martinez, GA
- $14 - $15 an hour
- Full-time
- Background check
- Administrative experience
- High school diploma or GED
- Flexible schedule
Quick Apply
6d
Customer Service Retention & Sales Representative
Coforge Ltd. —Augusta, GA
- $17 an hour
- Call employer
- 18 years or older
- Software troubleshooting
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Chiropractic Assistant/Front Desk
WALKER CHIROPRACTIC —Augusta, GA
- $17 - $19 an hour
- Full-time
- In person
- Bilingual
- In-person
- 1 year
- Health insurance
- 401(k)
Quick Apply
6d
Customer Service Representative
Vish Consulting Services —Augusta, GA
- $16.90 - $17.00 an hour
- Contract
- Computer literacy
- Office
- Administrative experience
Quick Apply
1d
Extended Stay America Augusta - Front Desk Agent
Aimbridge Hospitality —Augusta, GA
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance

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FSA - Desktop Support I

Advanced Technology Leaders Inc -
Augusta, GA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account

Qualifications

Desktop computer repair
Computer science
Email customer support
Computer Science
IT user and group management
MCP
GPO
Associate's degree in computer science
IT asset management
Standard Operating Procedures (SOPs) implementation
Software deployment
Laptop (troubleshooting support)
In-person customer service
Peripheral setup
Hardware maintenance
Equipment troubleshooting
Operating system updates
Incident Escalation
Software installation
User training (technical support)
Analysis skills
Patch management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Software asset management
Office equipment installation
Computer management
Computer networking
Software documentation

Full Job Description

**THIS IS A FULL TIME, IN-PERSON POSITION LOCATED IN AUGUSTA, GA. NO REMOTE WORK WILL BE AUTHORIZED**

Job Title: Desktop Support I

The Desktop Support I position is responsible for providing first level technical support with the installation, maintenance, upgrade, troubleshooting, removal and repair of personal computer equipment, peripheral equipment, computer operating systems, computer software, and telephones.

This non-exempt job classification is covered under The McNamara-O'Hara Service Contract Act (SCA) and the contract’s collective bargaining agreement (CBA). Service employees are compensated per the prevailing wage rates and fringe benefits that are set by the U.S. Department of Labor (DOL) Wage and Hour Division's WDs 29 CFR Part 541 and 29 CFR 4.163(f), unless otherwise modified by a CBA between labor and management.

Responsibilities & Duties:

Provide first line response for users with desktop, laptop, password, connectivity and application issues.
Respond to requests for issues that may require technical assistance to be provided by phone, email and or/using a help desk management system or personal deskside visits.
Escalates more complex and impactful issues to higher level support teams.
Updates system inventory and tracking for desktops, laptops, printers, corporate cell phones and software licensing.
Provides support related to testing and deployment of operating system and application security patches on workstations, laptops.
Setup new hires with needed hardware, software, tokens, etc. Terminate employees per company policies & procedures.
Works assigned tickets, vulnerabilities and patching as assigned.
Troubleshoot and provide solutions to hardware and software problems. Install, upgrade, repair, and remove hardware and software as necessary
Develop and present application and user documentation and training for supporting departments across the organization.
Acts as a liaison between customer and technical escalation points within the IT team.
Install application software necessary to complete job functions.
Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks.
Recommend equipment upgrades to environment as business needs dictate.
Assist in projects as assigned by IT management.
Comply with policies and procedures as required.
Other duties as assigned

Minimum Qualifications:

Ability to obtain a 6C Security Clearance (Public Trust – High)
0 to 6 months experience or equivalent education in a helpdesk or service desk environment: IT administration with Windows 10 & Windows11. PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS preferred but will train right person.
Associate’s degree in computer science or related field preferred.

Preferred Qualifications:

Bachelor’s degree
Microsoft MCP
Microsoft 365 Certified: Fundamentals
A+ highly desired

Knowledge, Skills & Abilities:

Intensive analytical skills necessary to comprehend real time production desktop performance along with maintaining best practices of desktop functionality
Comprehension of networking/distributed computing environment concepts. Good technical skills with a thorough understanding of data communications and data center technology. Ability to implement and maintain a proactive support environment with Windows configurations on server support.
Ability and willingness to cover on-call responsibilities on a rotating basis. Attention to detail a must.

Supervisory Responsibility: Possess or obtains a Public Trust Security Clearance and maintain the required security clearance throughout the life of the contract.

Work Environment: This is a HYBRID position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, working hours determined based on location and shift. Workdays do not include working or conducting business on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed closings.

Additional Eligibility Qualifications: N/A

May be asked to provide proof of US citizenship.
Background Check at company cost as needed.

AAP/EEO Statement:

ATL provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply.

Other Duties:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

Health benefits to include medical and dental
Paid Personal and Vacation
Paid Holidays
401(k) Retirement Plan

Quick Apply

Refine Your Search

service desk jobs in thomson, ga

FSA - Desktop Support I

CAC/PKI Registration Authority - Fort Eisenhower

CSR II

Front Desk Administrator

Night Auditor

Clerk IV

Administrative Assistant

Front Desk Team

Front Desk Agent

Front Desk Coordinator

Front Desk Administrative Assistant

Front Office Manager

Concierge (IL) 11:30am-7:30pm

System Administrator

Member Services Representative

Behavioral Health Front Desk Receptionist

Customer Service Retention & Sales Representative

Chiropractic Assistant/Front Desk

Customer Service Representative

Extended Stay America Augusta - Front Desk Agent

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