Do you have a passion for creating memorable experiences for others? Do you have a keen eye for the small details that make a moment special? Are you able to stay calm, collected, and positive in a high-pressure, fast-paced environment?
As an Event Lead, you will provide quick, efficient service, allowing the guests to focus on the people and the occasion they came for. Before their arrival, you'll account for every detail, ensuring the first impression is just right. Then, as the event proceeds, you'll perform the necessary tasks of the moment without the guest even thinking about it, almost as if you were never there at all.
Basic Function: Ensure that all events guests receive immediate attention, serve their food and non-alcoholic beverage requests promptly and courteously. Work alongside the Banquet Captain to assist in the management of each event.
All team members must uphold and embody Journeyman’s Core Values and align with the organization’s Core Focus.
CORE VALUES:
GRIT MAKES GREAT
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We believe that no challenge is too big and we take pride in hard work.
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Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
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Challenges are opportunities in disguise and we welcome them with determination and resolve.
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Nothing great happens by taking the easy route.
ALWAYS A JOURNEYMAN, NEVER A MASTER
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'Good enough' isn't in our vocabulary.
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We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
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Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward.
1st CUSTOMER
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Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
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This mindset extends to how we treat vendors, partners, and each other.
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1st Customer is our culture - and our legacy
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As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.
Ambassador
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Taking pride and ownership in your work
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Engagement and active participation in your work and company activities
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Being a positive force in the workplace; creating a culture of positivity
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Extending common courtesy to self, employees, vendors, and guests
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Being an evangelist and promoter of the company and brand
CORE FOCUS
- Our Purpose: to create a shared legacy.
- Our Niche: creating great memories for life experiences.
A LITTLE ABOUT OUR CULTURE:
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Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving.
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Journeyman is a non-smoking workplace. We believe in productivity and in your good health.
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Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays.
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Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special!
At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.
Here’s a peek at what you will receive as a Journeyman employee:
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Outstanding Growth Opportunity!
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Paid Time Off – begins accruing on Day 1
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401(k) with Employer Match available
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Medical Insurance – 30+ hours/week
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Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
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Free Quarterly Bottle of Spirit (21+)
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Loyalty Incentives (ask about our 5-Year Bottle Reward!)
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Employee Discount
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Monthly Founders' Tour with Bill and Johanna Welter
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Annual Employee Putting Competition
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Annual Employee Holiday Party
PRINCIPAL DUTIES:
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Act as a point of contact for clients during events.
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Act as a floor supervisor for events staff during events.
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Ensure all necessary staff breaks are taken and clocked appropriately, as possible, and as necessary.
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Review Event Sheets and floorplan at the beginning of each shift to ensure the room is set as contracted.
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Be in communication with the Event Manager regarding any special needs.
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Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
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Prepare the tables, lay out the napkins and utensils, polish silverware and glassware, make sure the condiments are refilled, while performing all other preparation tasks (coffee, tea, etc.)
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Clears tables after guests. Take tableware to dish room and place silverware, dishes, glassware etc. in appropriate areas for washing – separating plates, silverware, glasses, and linens to designated areas.
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Maintain proper dining experience, deliver items, fulfill customer needs, remove courses, replenish utensils, refill glasses.
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Responsible for ensuring work area(s) are stocked with items that will be needed while on shift.
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Ensure that workstations are properly refilled at the end of every shift.
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Handle any problems that might arise both courteously and professionally.
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Must have some familiarity with basic food prepping procedures and cooking methods.
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Maintain high standards of safety and cleanliness in all areas of the venue.
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Communicate any areas of need, problems, and concerns from guest to Event Manager.
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Ensure that event spaces are re-set for next event contract.
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Assist with the keeping of inventory of all equipment in order and stored in their appropriate areas.
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Work with supervisors and utilities to transport any and all items needed for an outdoor event not within the distillery facility and tent areas.
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Perform basic cleaning tasks as needed or directed by Events Manager.
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Adhere to grooming and appearance standards consistently.
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Understands and can communicate products and services available at the distillery.
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Ensure all clean-up and breakdown of event are executed prior to departing.
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Ensure all staff are clocked out appropriately prior to their departing.
Requirements
PHYSICAL, MENTAL, AND VISUAL SKILLS:
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Must speak English fluently and be able to write in basic English.
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Ability to operate, clean, and maintain all equipment required in job functions.
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Ability to perform basic mathematical calculations, including fractions, decimals, and percentages.
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Ability to visually inspect food and beverage orders, read order forms, and ensure that orders comply with the customer's request.
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Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently, and up to 25 pounds of food trays, carrying overhead constantly and performing such activities as bending, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping for up to five hours without sitting.
EDUCATIONAL, DEVELOPMENT, AND WORK-RELATED EXPERIENCE:
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Thorough knowledge of food and beverage preparation and operational procedures as would normally be acquired through a high school education and at least one year of relevant experience preferred.
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Thorough knowledge of state liquor laws as applied to food and beverage service operational practices and procedures as would be acquired through at least one year of relevant experience preferred, in progressively responsible position.
