Top 753 Customer experience manager Jobs in Thurmont Md

Supervisor, Quality Control
Kite Pharma —Frederick, MD
- $107,185 - $138,710 a year
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
HOURLY MANAGER
JEFFREY GIANGRANDE CORPORATION —Thurmont, MD
- Mid-level
- High school diploma or GED
- Supervising experience
Quick Apply
Quality Control Manager / BPRP Manager
Facility Services Management Inc. —Fort Detrick, MD
- $89,800 - $103,000 a year
- Microsoft Outlook
- Customer service
- Computer literacy
Quick Apply
Customer Service Rep/Project Manager
Marketing.com —Hagerstown, MD
- $65,000 - $75,000 a year
- 5 years
- Mid-level
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Academic Office Manager, School of Technology, Trades, Business, and Hospitality
Frederick Community College —Frederick, MD
- $30.21 - $33.23 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Customer Experience Manager
Lightning Transportation Inc —Hagerstown, MD
- $54,524.08 - $73,767.72 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Facility Manager
Aligned Data Centers, LLC —Frederick, MD
- $150,000 - $160,000 a year
- Full-time
- AutoCAD
- Microsoft Outlook
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
1d
Assistant Customer Experience Manager
Weis Markets —Thurmont, MD
- $17 - $25 an hour
- Full-time
- Mid-level
- Continuous improvement
- Retail management
- AD&D insurance
- Disability insurance
People & Workplace Project Manager
Banner Life family of companies —Frederick, MD
- $109,900 - $151,150 a year
- Full-time
- 5 years
- Writing skills
- Office
- Paid holidays
- Health insurance
3d
Property Manager
Equity LifeStyle Properties —Gettysburg, PA
- Full-time
- Clean driving record
- Sales
- Customer service
- Paid holidays
- Health insurance
3d
General Manager I
Aramark —Emmitsburg, MD
- $92,000 - $120,000 a year
- Full-time
- Sales
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Leasing Manager
UGO Management —Hagerstown, MD
- Email
- Microsoft Word
- Microsoft Excel
- 5 years
Customer Logistics Manager
Ryder System —Hagerstown, MD
- $75,000 - $80,000 a year
- Urgently hiring
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
1d
Site Manager
Clearway Pain Solutions —Frederick, MD
- $22 - $25 an hour
- Full-time
- Mid-level
- Organizational skills
- 1 year
- AD&D insurance
- Disability insurance
Quick Apply
10d
Production Manager
CarMax Auto Superstores, Inc. —Frederick, MD
- $75,200 - $131,700 a year
- 8 hour shift
- Dealership
- 5 years
- Travel
- Paid jury duty
- Paid holidays
Manager of Therapy Services
MedStar Health —Frederick, MD
- $102,606 - $196,996 a year
- Full-time
- Customer service
- BLS Certification
- Physical & Rehabilitation Medicine
Press Production Manager
HUB LABELS INC —Hagerstown, MD
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Allied Health Program Manager
Hagerstown Community College —Hagerstown, MD
- $74,648.15 - $85,845.37 a year
- Weekends as needed
- Sales
- Computer literacy
- Research
Account Manager
Lonza —Walkersville, MD
- $113,400 - $132,300 a year
- Full-time
- Remote
- 5 years
- Business development
- Analysis skills
- Disability insurance
- Health insurance
11d
Manufacturing Manager
Thermo Fisher Scientific —Frederick, MD
- $98,000 - $146,975 a year
- Full-time
- Mid-level
- Office
- Mentoring
- Commuter assistance
- Paid parental leave

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Supervisor, Quality Control

Kite Pharma -
Frederick, MD

Apply Now

Job Details

Full-time
$107,185 - $138,710 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Biology
Biochemistry
Content creation for technical audiences
Investigations regulatory compliance
Quality records maintenance
Defect resolution root cause analysis
Cleanroom environmental monitoring
Monitoring compliance data
Pharmaceutical laboratory environment
Team leadership
Managing laboratory operations teams
Technical documentation
5 years
Preventive action implementation
Coaching
Environmental laboratory testing
Microbiology testing
Contamination control
Continuous improvement (laboratory quality control method)
Technical writing experience within manufacturing
Production deviation management
Corrective and preventive actions (CAPA)
Performance feedback (performance evaluation method)
Cleanroom protocols
Metrics Reporting
Internal investigations
Laboratory test results documentation
Microbiology
Bachelor's degree in biology
Data summary reports

Full Job Description

Job Description

We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.

Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.

Job Description

Key Responsibilities:

Laboratory Operations & Testing

Oversee daily operations and testing activities within the QC Microbiology Laboratory.
Ensure timely and compliant execution of microbiological testing to support manufacturing and product release.
Perform routine review and approval of test data, laboratory records, and associated documentation.
Support the generation and review of Certificates of Analysis (CoAs) for product release.

Environmental Monitoring & Compliance

Lead and sustain the site's Environmental Monitoring (EM) and Utilities Monitoring (UM) programs.
Monitor environmental and utility data, identify trends, and communicate findings to management.
Assemble reports and provide routine updates on environmental monitoring performance and compliance.
Implement corrective and preventive actions when adverse trends or excursions are identified.
Support optimization of the aseptic gowning qualification and training program.

Leadership & Team Development

Supervise QC Microbiology staff and laboratory activities.
Conduct performance evaluations, coaching, and regular employee development discussions.
Maintain training programs and ensure ongoing qualification of QC Microbiology personnel.
Foster a culture of quality, compliance, accountability, and continuous improvement.

Investigations & Problem Solving

Serve as Subject Matter Expert (SME) for EM and UM investigations.
Lead or support investigations involving:
- Environmental monitoring excursions
- Utilities monitoring excursions
- Out-of-Specification (OOS) results
- Deviations associated with microbiological procedures
Identify root causes and implement effective corrective and preventive actions (CAPAs).

Quality Systems & Documentation

Develop, review, revise, and approve:
- Standard Operating Procedures (SOPs)
- Validation and qualification protocols
- Validation and qualification reports
- Controlled quality documentation
Monitor GMP systems to ensure continued compliance with internal procedures and regulatory requirements.
Review proposed changes to methods, procedures, systems, and regulatory submissions as needed.

Audits & Regulatory Support

Support internal, customer, and regulatory inspections and audits.
Ensure laboratory activities remain compliant with cGMP requirements and company quality standards.
Represent the QC Microbiology function during cross-functional, site, and global meetings.

Continuous Improvement & Communication

Collect and analyze departmental metrics to drive continuous improvement initiatives.
Provide updates and key performance indicators during daily, weekly, and management meetings.
Collaborate with Manufacturing, Quality Assurance, Validation, Facilities, and other functional groups to support site objectives.
Perform additional responsibilities and special projects as assigned.

Preferred Qualifications:

Bachelor's degree in Microbiology, Biology, Biochemistry, Life Sciences, or related scientific discipline with at least 5 years of experience in QC Microbiology within a pharmaceutical, biotechnology, cell therapy, or other GMP-regulated environment.
Previous supervisory or leadership experience managing laboratory personnel.
Strong experience with:
- Environmental Monitoring (EM)
- Utilities Monitoring (UM)
- Aseptic processing and gowning qualification
- OOS, deviation, and CAPA investigations
- Product release support
Working knowledge of FDA, EMA, and cGMP regulations.

Knowledge, Skills & Abilities:

Strong understanding of microbiology laboratory operations within a cGMP environment.
Expertise in environmental monitoring programs, data trending, and contamination control principles.
Proven ability to lead investigations and perform root cause analysis.
Excellent leadership, coaching, and employee development skills.
Strong technical writing and documentation review capabilities.
Effective verbal and written communication skills with the ability to interact across all levels of the organization.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Demonstrated commitment to quality, compliance, and continuous improvement.

The salary range for this position is: $107,185.00 - $138,710.00. Kite considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

Kite Pharma will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Kite Pharma provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Kite Pharma Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.

Apply Now

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Job Description

Job Description

Key Responsibilities:

Laboratory Operations & Testing

Environmental Monitoring & Compliance

Leadership & Team Development

Investigations & Problem Solving

Quality Systems & Documentation

Audits & Regulatory Support

Continuous Improvement & Communication

Preferred Qualifications:

Knowledge, Skills & Abilities:

For Current Kite Pharma Employees and Contractors: