Family Promise of Tualatin Valley (FPTV) is on the hunt for a Guest Support Specialist to bring the perfect combo of heart, hustle, and humor to our shelter team!
Think of this role as the ultimate behind-the-scenes hero of the shelter world—part front desk wizard, part crisis wrangler, part guest care extraordinaire. You’ll be the go-to for anything from greeting guests with a warm smile, jumping in to prep a meal, calming a chaotic moment with grace, or helping the team troubleshoot everything from broken lightbulbs to logistics. One moment you might be answering phones like a pro, the next you’re helping someone find their toothbrush, a safe space, or a little hope.
We’re looking for someone who thrives on variety, radiates kindness, and can bring both compassion and order to the beautiful, busy rhythm of shelter life. Bonus points if you know your way around a Google Sheet, enjoy lending a hand wherever it’s needed, and can roll with the kind of surprises only a 24-hour shelter can provide.
At FPTV, we’re not just a workplace—we’re a community. We show up for each other, laugh often, and lead with empathy. If you’re looking for meaningful work that makes a difference every single day, and you’re ready to jump in with heart and purpose, we’d love to meet you.
Spanish-speaking applicants are strongly encouraged to apply. Spanish language skills are particularly valuable in supporting many of the families and individuals who access our programs in Washington County.
Why FPTV?
- Comprehensive Benefits: FPTV understands the importance of employee well-being. That’s why we offer a generous, employer-assisted benefits package for part-time employees that includes long-term disability, life insurance, a monthly HRA contribution, and eligibility for a 401(k) plan with employer match.
- Work-Life Balance: We value our employees’ time and prioritize a healthy work-life balance. Part-time employees receive paid time off (PTO) that accrues based on hours worked, along with paid sick time and paid holidays on a prorated basis. Employees also receive a personal health and wellness day, prorated based on scheduled hours. Hourly employees receive a paid 30-minute lunch break during qualifying shifts.
- Family-Friendly Policies: We know life doesn’t stop when the workday begins. FPTV is a family-friendly organization that supports personal and family commitments—and yes, we’re dog-friendly too! You’ll often spot four-legged friends at the shelter spreading joy. That said, pups are only allowed in roles and spaces that safely accommodate them—typically private offices or those with a door to close... just in case your dog sees something very exciting (never happens, right?).
- Continuous Learning and Growth: Join a team that values growth and ongoing learning. At FPTV, we believe that by supporting one another’s development, we can more effectively serve families and advocate for lasting change in housing equity.
- Equity and Inclusion: FPTV is committed to building an inclusive workplace where all voices are respected and valued. We actively engage with diverse communities and work to evolve our practices through listening, learning, and implementing community-centered solutions.
About Us:
FPTV is a small, non-profit organization dedicated to serving families and individuals experiencing homelessness in Washington County. Our experienced and diverse team brings their best selves to work each day, alongside those we serve. Together, we advocate for systemic change and work tirelessly to create a better life for people impacted by the trauma of homelessness.
Because we serve a diverse community, including many Spanish-speaking households, bilingual team members—particularly those fluent in Spanish—play an important role in helping us provide welcoming and accessible services.
Join Us:
If you're passionate about making a difference and want to work with a team that values compassion, integrity, and collaboration, then FPTV is the place for you. Our values are more than words—we embody them daily through our actions, our relationships, and the care we provide to our guests and one another.
At FPTV, we offer more than just a job—we offer a fulfilling career enriched with meaningful work, a supportive and inclusive environment, and a commitment to your growth and well-being.
Apply now to be part of something truly meaningful.
Want to Know More, Keep Reading!
The Guest Support Specialist partners with FPTV case managers to assist guests in a 24-hour shelter setting, helping maintain a safe, clean, and supportive environment. This position interacts with other staff members and supervisors and provides additional support wherever it’s needed. Our ideal candidate will have a hospitality mindset and will thrive in a dynamic environment, ready to adapt as the needs of the shelter evolve—no two days are ever the same.
Required Qualifications:
- 1+ years of experience in similar positions, e.g., direct care, guest assistant, front desk work.
- Bilingual in English and Spanish strongly preferred to support effective communication with the diverse communities we serve.
- Strong integrity and commitment to client satisfaction.
- Passionate about providing excellent treatment and care for clients, staff, and vendors.
- Proficient multitasking skills.
- Clear and professional verbal and written communication skills and the ability to maintain prompt follow-through.
- Ability to authentically connect with others and meet participants ‘where they are’ while maintaining appropriate and professional boundaries.
- Ability to navigate challenging discussions with appropriate boundaries and confidentiality.
- Pleasant, patient, and friendly attitude.
- Attention to detail.
- Excellent listening skills.
- Strong work ethic and team player mentality.
- Ability to handle complaints and challenging clients professionally.
- Ability & willingness to cover additional hours outside of regular shift, including Holidays and inclement weather preferred
- Proficiency in Microsoft Office and Google Docs.
- Ability to pass a pre-employment background check and drug screen.
- Due to federal funding, drug use, including marijuana, is prohibited during employment.
- Must be 18 or older and have reliable transportation.
Desired Qualifications:
- Willing to pick up additional shifts or hours based on organizational needs and personal availability is preferred.
- Familiarity Apricot or guest registration databases
- Familiarity with Google Drive and Outlook
- CPR/First Aid/Narcan Certification
- Valid food handler’s card
Essential Duties and Responsibilities:
- Document case notes, incident reports, and shift notes in an effective and timely manner.
- Maintain a safe, clean, and attractive shelter environment.
- Assist with after-hours property security by conducting hourly safety walks throughout the shelter while supporting the safety, security, and well-being of guests and the facility.
- Procure guest items within guidelines and coordinate orders with the office manager.
- Handle administrative tasks, including updating guest case notes and informing the appropriate case manager of relevant updates or concerns.
- Support food preparation, serving, and in-building delivery as needed.
- Respond to urgent assistance requests and manage emergency or crisis calls from households in a calm, timely, and trauma-informed manner.
- Assist with room preparations and cleaning.
- Support households during their shelter transition.
- Collaborate with volunteers on facility programs or events.
- Sort and deliver mail and packages.
- Maintain front desk attendance.
- Manage incoming phone calls and route them appropriately.
- Accept & process donations
- Protect guest confidentiality and privacy.
- Assist with guest shelter checkouts.
- Monitor security cameras and guest and visitor entries.
- Coordinate the delivery and return of guest checkout items.
- Contribute to FPTV program operational tasks, such as opening/closing offices, cleaning, and phone coverage.
- Provide trauma-informed services using de-escalation best practices.
- Complete FPTV and community training as required.
- Responsible for owning additional projects and/or spaces related to a specific area in support of guests. Projects/Spaces may include but are not limited to: Managing Lost & Found system, Overseeing community spaces or bulletin boards, database support, maintenance support including light repairs and moving furniture, chart audits, and safety supply inventory.
- Other duties as assigned.
At FPTV, we recognize that talent and potential come in many forms. If you don’t meet every qualification but believe you’d thrive in this role, we encourage you to apply. We value diverse experiences and perspectives—including those with lived experience connected to our mission. Tell us how your unique background can contribute to our team.
Spanish-speaking applicants and individuals with lived experience connected to our mission are strongly encouraged to apply.
Pay Scale: $18-22/hr., DOE
Work Hours: Monday - Friday 8:00 am - 4:00 pm OR 4:00 pm - Midnight
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
Physical Demands:
The role requires sitting—especially for computer work—extending arms in various directions, and using office equipment like a computer and phone. Must be able to lift up to 30 pounds and navigate a large building, including tight spaces. Requires visual acuity for reading screens or documents and the auditory capacity for oral communication. Regular attendance is vital.
Work Environment:
This role operates in a professional office setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Equal Opportunity Employer
Family Promise of Tualatin Valley is an Equal Opportunity Employer and deeply committed to diversity, equity, and inclusion in both our hiring practices and employee experience. We strive to create a mindful, respectful workplace where all staff can bring their full selves to work and contribute to a culture free of harassment, racism, and discrimination.
Note: Job ads are not intended to be exhaustive lists of all responsibilities or qualifications. They reflect the primary job elements and are subject to change as needs evolve. This posting does not create an employment contract.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Employee assistance program
- Flexible schedule
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
People with a criminal record are encouraged to apply
Application Question(s):
- What draws you to working for a non-profit organization focused on supporting families experiencing homelessness?
- This position requires consistent multitasking — answering phones, helping guests in crisis, and logging notes — all in real time. Have you successfully handled this kind of fast-paced environment before?
- Are you willing and able to respond to guest needs that may involve verbal escalation, personal hygiene issues, or emotionally intense interactions?
- Do you have any experience with trauma-informed de-escalation or crisis management?
- Do you have at least 1+ years of experience in similar positions (e.g., direct care, guest assistant, front desk work)?
- What is the earliest date you are available to start this position?
- What is your desired salary?
- What are your personal pronouns?
Language:
Work Location: In person
