Job Summary
Responsible for monitoring assigned accounts receivable to collect past due receivables and to resolve escalated items. Responsible to train, certify and audit internal and BPO staff on receivable procedures and collection practices. Participates in preparing necessary reports. Performs queries and analytics on receivables that are moderately complex and require intermediate level accounting skills. Develops automation strategies to create efficiencies within the department. Collaborates with IT for project resolution.
Job Responsibilities
- Monitor accounts receivable accounts and results. Research past due items and escalatedreceivable issues.Contacts payers to pursue resolution of issues and to collect past due receivables. Preparesreceivable status summaries for management meetings and escalated issue communications andreports.
- Trains and certifies BPO AR staff and the Walgreens Sr. Specialist staff. Audits the BPO andWalgreens staff work as assigned. Answers BPO and Walgreens staff escalated questions in regardsto US Healthcare, pharmacy processes and the receivable system.
- Responsible to know United States Healthcare regulations, payer contracts, governmentregulations, pharmacy workflow, and subsidiary receivable systems as related to assignedreceivable types.
- Research and correction of issues and exceptions as assigned. Creation and approval of receivable adjustments. Analyzes moderately complex accounts, records, and reports. Investigates and resolves any accounts receivable issues within area of responsibility. Contacts internal and external departments to obtain required information, documents, or payments.
- Sets up and runs less complex queries of the receivable data for analytics and reporting. Responsible for the initial research, review and, creation of reports. Perform data mining activities and root cause analysis as assigned.
- Monitors and audits own and others work for accuracy and timeliness. Prepares reports in support of internal and external audits as related to the receivable, cash receipts, and BPO governance. Audits compliance with contracts, negotiated terms, and applicable U.S. (Federal & State) Healthcare and HIPAA Privacy regulations.
- Plans and strategizes automation work flows for process efficiency in accordance to Walgreens policies for automation. Analyzes processes and recommends process improvements. May assist in exploring modification and implementation in changes in systems and procedures.
- May troubleshoot and identify issues with webportal access. Takes necessary steps with IT to resolve the access issue. Responsible for communications with the portal owner and is liaison with internal IT resources and portal owner. Collaborates with IT to ensure technical aspects to projects are delivered in accordance to Walgreens policies for HIPPA.
- Point of escalation for Remittance Advice issues. Responsible for payer communication and resolution of technical issues found.
- Writes, edits, and publishes procedures post research of issues with various internal/external resources.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Bachelor’s Degree OR High School Diploma/GED and at least 3 years of experience in an analytical role in accounts receivable, accounting, finance, business management or auditing.
- Professional verbal and written communication skills
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Bachelor’s Degree and at least 2 years of experience in an analytical role in receivables, accounting, finance, business management or auditing OR High School Diploma/GED and at least 5 years of experience in an analytical role in receivables, accounting, finance, business management or auditing.
- Experience with receivable collections. Professional verbal and written collection follow up experience.
- U.S Healthcare industry experience, pharmacy industry experience, and/or revenue cycle experience.
- Experience working with outside services or outsourced resources.
- Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
- Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
- Experience using AI solutions to trouble shoot technological and business issues.
- Intermediate level skill with Microsoft Power Platform applications.
- Experience using business analytics tools to visualize data, extract insights, and share across departments within the organization.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $56800 - $91100 / Salaried
