Top 4 Technical associate Jobs in Toledo, Oh

Help Desk Technician (Tier 1)
CNWR —Toledo, OH
- $20 - $23 an hour
- Full-time
- Office
- Computer networking
- 1 year
Quick Apply
Warehouse Technical Associate
Virtual Technologies Group, Inc. —Toledo, OH
- Overtime
- Warehouse
- No travel
- Entry level
Quick Apply
Technical Sales & Service Associate III (2nd Shift)
Tricon Solutions —Toledo, OH
- $26 - $30 an hour
- Overtime
- Pass drug screening
- Mid-level
- 3 years
Quick Apply
Senior Associate, Oracle Cloud Technical Lead
PRICE WATERHOUSE COOPERS —Toledo, OH
- $77,000 - $202,000 a year
- 7 years
- Oracle
- Java
- Paid holidays
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Warehouse Technical Associate
Virtual Technologies Group, Inc. —Toledo, OH
Assisting with correcting any technical issues arising from imaging. Visually inspect inbound merchandise, check for any damage and note it accordingly.
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Help Desk Administration
Central Point Partners —Columbus, OH
The ideal candidate thrives in a hybrid environment where they can resolve daily user issues while also managing core systems such as Office 365, Azure,…
From $60,000 a year
Quick Apply
Technical Support / Help Desk - WMS – Ground Floor, Career Opportunity – Direct Hire
RemX —Columbus, OH
Issues related to order location management, SKU, troubleshooting support, hardware support, software support, and issue escalation.
$100,000 - $125,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for technical associate in toledo, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical associate jobs near toledo, oh

Warehouse Associate jobs in Toledo, OH

Helpdesk Technician jobs in Toledo, OH

Sales Associate jobs in Boston, MA

Associate Attorney jobs in Nashville, TN

Customer Service Weekend Remote jobs in Chicago, IL

Correctional Food Service jobs in Arizona

Private Equity Associate jobs in Washington, DC

Warehouse Jobs jobs in Topeka, KS

Warehouse jobs in Mount Vernon, NY

Warehouse Associate jobs in San Diego, CA

Warehouse Associate jobs in Redlands, CA

Associate Marriage Family Therapist jobs in Los Angeles, CA

Warehouse Associate jobs in Kilgore, TX

Warehouse Associate jobs in Virginia Beach, VA

Helpdesk Technician jobs in Glen Rock, NJ

Helpdesk Technician jobs in Chattanooga, TN

Remote Helpdesk jobs in San Antonio, TX

Helpdesk Technician jobs in Matthews, NC

Wind Turbine Technician jobs in Houston, TX

Maintenance Technician jobs in Greenville, SC

Help Desk Technician (Tier 1)

CNWR
Toledo, OH

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Qualifications

Customer communication
Customer support ticket management
Computer networking
Productivity software
Ticketing system technical support

Full Job Description

Have a Home Lab?

Love Helping People?

Summary

Do you get a little thrill when you turn a frustrated client into a happy one? Do you stay calm when the tickets are stacking up and three people need you at once? Are you the one friends and family call when their tech breaks?

Perfect! You might be a Help Desk Technician.

If you are looking to work for a fast-growing company with an enticing culture, CNWR may be the right place for you. We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting.

We are currently looking for a Help Desk Technician to be the first point of contact for our partners and clients. This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users, and keep communication flowing in a fast-paced, high-pressure environment. While you'll build real technical skills here, what matters most is a partner-first attitude and genuine empathy. This role is ideal for someone who wants to launch and grow an IT career on a team that has their back.

Responsibilities

Monitor the Service Desk for new tickets and triage them for the Help Desk team.
Resolve issues to partner satisfaction, and run the escalation process for tickets that can't be triaged.
Split multi-issue tickets into clear, approachable individual tickets.
Set up, deploy, and update configurations, utilities, and software for workstations.
Perform moves, adds, changes, and deletes in Active Directory and Microsoft365.
Monitor and respond quickly and effectively to client-facing and internal communications.
Perform, update, and document procedures in CNWR systems.
Stay current on CNWR tools, processes, and modern technology standards.

Qualifications

Proficiency in Microsoft Office Suite
1–3 years of experience in IT services
Basic comprehension of computer networking
Experience with a ticketing platform

How We Measure Success:

As a technology company, we're very data driven. Help Desk Technicians will be measured on:
- Primary (Direct Ownership)
  - % First Touch Ticket Resolution
  - % Tickets w/ KB Used
  - Total Tickets Closed (Past 14 Days)
- Secondary (Team-Contributed)
  - Customer Satisfaction (Current Quarter) - Target 95
  - Average SLA Adherence (TTR%) - Target 85%
  - Documents Created/Utilized
  - Utilized Time
  - Ticket Re-Opens
  - Other intangible metrics reviewed during 1-on-1s

How You'll Fit In:

This role only works if you line up with how we operate. Our core values aren't a poster in the break room, they're how we actually run the desk.

Have a Firefighter Mentality
Espousing a firefighter mentality is a key core value at CNWR. While nearly all companies have a rapid response team and SLAs for response, at CNWR we take responding to trouble seriously.
Do What's Right
Doing what is right is not always the quickest or easiest path in business. But here at CNWR, we've embraced the ideology of doing the right thing to protect a company, even when it's a complicated and challenging path. We always have the customer's best interest in mind.
Be the Rising Tide
Being the rising tide is one of CNWR's core values. We believe that when we work together to better ourselves and one another, everyone benefits. This extends beyond our company to how we treat our partners, vendors, and competition.
Be Human
Being human is a simple concept. As humans, we crave social interaction and belonging — we're naturally social creatures. We believe that if you treat people well and remember they're human, things will be better.
Own the Problem. Drive the Solution - Together
We take full ownership of problems, use documented processes and available resources first, and escalate appropriately so the best solution is delivered by the team.
Always Seek Improvement
We believe in continuous improvement. We learn from our mistakes in a blameless fashion.

The Fine Print

The above description is intended to describe the general nature of the work being performed by the associated role. This description is not intended to be a list of all responsibilities and duties of the role.

By the nature of this position, certain onsite visits will be required when installing and managing workstations. However, this position is not a required full-time inhouse employee. Requirements of the workplace are designated in the company handbook and are subject to revision upon manager approval for unique cases.

Quick Apply

Refine Your Search

technical associate jobs in toledo, oh

Help Desk Technician (Tier 1)

Warehouse Technical Associate

Technical Sales & Service Associate III (2nd Shift)

Senior Associate, Oracle Cloud Technical Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technical associate in toledo, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected