Top 318 Service manager Jobs in Tomball Tx

Manager, Customer Service
ABI Document Support Services —The Woodlands, TX
- $50,000 - $55,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Area Service Manager
Hussmann Corporation —Houston, TX
- Full-time
- Clean driving record
- 5 years
- Data analysis skills
- Health savings account
- Health insurance
Service Sales Leader, Jenbacher North America
INNIO —Houston, TX
- Up to 50% travel
- Engineering
- Office
Quick Apply
Commercial Lines Client Service Manager
Higginbotham —Houston, TX
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Field Service Manager - Houston
TransCanada Turbines —Tomball, TX
- Microsoft Word
- Customer service
- 5 years
- Free parking
- Dental insurance
Quick Apply
11d
Senior Electrical System & Maintenance Manager
VoltaGrid —Houston, TX
- On call
- 7 years
- Travel
- Contracts
Quick Apply
Technical Program Manager - Environmental Services
SET Environmental, Inc. —Houston, TX
- $110,000 - $130,000 a year
- Full-time
- Background check
- Clean driving record
- Management
- Health savings account
- Health insurance
Quick Apply
Manager of Facilities Management Services
Houston Methodist Willowbrook Hospital —Houston, TX
- Full-time
- Hospital
- Writing skills
- English
11d
Nuclear Services Portfolio Manager - (Remote)
Johnson Service Group Inc. —Houston, TX
- $190,000 - $210,000 a year
- Full-time
- Construction site
- Bachelor of Science
- Engineering
- Disability insurance
- Health insurance
Quick Apply
Manager RN Rehab Inpatient Services
HCA Houston Healthcare Kingwood —Kingwood, TX
- Full-time
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
4d
Personal Lines Client Service Manager
Higginbotham —Houston, TX
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Wellness program
- Paid holidays
Pest Control - Field Manager
EcoShield Pest Solutions —Houston, TX
- $55,000 a year
- Full-time
- Inventory management
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Experienced Assistant Maintenance Manager
IMT Residential —Spring, TX
- $25 - $28 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Property Manager
Harbor Group Management Company —Houston, TX
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Quick Apply
14d
Full-Service Hotel General Manager
Thind Management —Spring, TX
- $100,000 a year
- Full-time
- Marketing
- Hotel
- Analysis skills
Quick Apply
Service Manager
Bloomchroma Renewable Corp. —Houston, TX
- $110,000 - $150,000 a year
- Full-time
- Background check
- 5 years
- Engineering
- Paid holidays
- Relocation assistance
Quick Apply
Limited-Service Hotel General Manager
Thind Management —Spring, TX
- Full-time
- Marketing
- Hotel
- Analysis skills
Quick Apply
Operations/Service Manager IV
Burlington Stores —Houston, TX
- $25.55 - $34.05 an hour
- Weekends as needed
- Mid-level
- 3 years
- Travel
- Paid holidays
- Disability insurance
4d
Managed Service Delivery Project Manager
HP —Spring, TX
- $77 an hour
- Full-time
- 5 years
- Business development
- Bachelor's degree
- Paid parental leave
- Paid holidays
Service Manager
King Ranch —Conroe, TX
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree

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Manager, Customer Service

ABI Document Support Services -
The Woodlands, TX

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Strategic goal setting
Spreadsheets
Legal discovery
Medical billing
Managing projects
Productivity software
Excel data analysis

Full Job Description

SUMMARY
The primary objective of the Manager, Customer Service is to oversee the daily operational workflow to ensure all clients’ needs are handled timely, professionally, and according to legal requirements and company policies. The Manager, Customer Service will utilize detailed problem solving skills in order to provide improvement opportunities for all staff and summarize recommendations to the supervisory team for proper implementation.

The Manager, Customer Service is also responsible to monitor the development and progression of each department head, and overall staff, while reporting all developments directly to the Sr. Director of Operations by utilizing analytical skills and with an understanding of expected order progression. In doing so, the Manager, Customer Service will be able to identify control weaknesses and address trending issues that may arise. This role will be critical to executive management in the ability to foresee or predict risks that can ultimately weaken the company to reach its monthly and/or annual revenue goals.

ESSENTIAL JOB FUNCTIONS

Work with internal and external resources to gain critical understanding of business operations and systems.
Collaborate with department heads on strategic planning to better serve the company’s needs.
Document business processes, training procedures and standard operating procedures.
Communicate process and/or procedural changes to department heads as dictated per business requirements.
Prepare reports to support conclusions and provide possible resolutions/recommendations in accordance with company standards.
Ensure compliance with applicable policies, procedures, and internal controls are being maintained.
Report monthly productivity numbers to Director through accurate and consistent maintenance of company reporting systems and dashboards.
Maintain quarterly reviews of staff and department heads to ensure applied changes are being complied with, and provide any necessary follow up reports of uncorrected problem areas.
Assist in designing tools and models (Excel, PowerPoint, etc) that support and compliment the Operations’ Branch of organization, performance planning, and developmental processes.
Attend and participate in management and/or cross-divisional meetings.
Handle high level escalations involving reviewing data and identifying trends and opportunity.
Examine client order data and use them to improve customer service with client at a high level.
Perform all other duties as assigned.

ESSENTIAL MANAGERIAL RESPONSIBILITIES

Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees.
Creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
Communicating change effectively and supporting those affected by change.
Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
Actively participating and successfully conducting annual performance evaluations.

High school graduate and/or GED equivalent or equivalent job experience (at least five years’ experience as a business or sales analyst and/or auditor).
Some college desirable but not required.
Must demonstrate strong understanding of the organization’s goals and objectives.
Must be knowledgeable with Discovery Laws and state Evidence Codes.
Must have prior technical and/or professional experience managing complex projects simultaneously, in addition to experience in strategic planning.
Must have prior work experience in medical-billing, legal, or insurance claims office.
Must demonstrate self-motivation and self-direction.
Must be proficient in multiple software programs, including but not limited to Microsoft Office, with the ability to navigate Excel (formulas, spreadsheet design, etc).

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

#LI-MB1

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Refine Your Search

service manager jobs in tomball tx

Manager, Customer Service

Area Service Manager

Service Sales Leader, Jenbacher North America

Commercial Lines Client Service Manager

Field Service Manager - Houston

Senior Electrical System & Maintenance Manager

Technical Program Manager - Environmental Services

Manager of Facilities Management Services

Nuclear Services Portfolio Manager - (Remote)

Manager RN Rehab Inpatient Services

Personal Lines Client Service Manager

Pest Control - Field Manager

Experienced Assistant Maintenance Manager

Property Manager

Full-Service Hotel General Manager

Service Manager

Limited-Service Hotel General Manager

Operations/Service Manager IV

Managed Service Delivery Project Manager

Service Manager

I want to receive the latest job alert for service manager in tomball tx

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