Provides customer information within specified systems. Financial processing functions.
Review and instruct on financial data.
Ensure non automated payments are processed accurately and timely.
Creation of invoices for monthly service fees and revenue.
Works with client on detailed reports as needed for CBP requirements.
Work directly with FXE on account specific issues.
Includes participation in weekly and monthly conference calls with FXE providing support to manager.
Performs detailed research and reviews all complex entries on billing transmission error report. Utilizes FedEx ad FTN systems for research.
Utilizes- Duplex/Cargowise and CODA system applications in order to initiate CBP disputes/claims in the dispute tracking system to communicate on financial status of file.
Provide detailed entry history report information to clients upon request.
Create and maintain billing for revenue on these services.
Responsible for issuing checks to CBP for Liquidated Damages, Customs rejects, certified entries and any additional duties as needed.
Ensures correct billings are issued for these services.
Create billing transactions for account corrections and reconciliation.
Monthly billing of service fees to FedEx GTS.
This includes the contracted ECO revenue along with all documented detailed backup.
FDA, F&W, SBP, OGA, additional line fees as well as entry filing and submission to CBP.
Works with finance department on various billing and account reconciliation issues ensuring SOX compliance.
Work closely with other internal staff, departments and customers directly to deliver high level of service to customers.
KSAs:
HS Diploma or GED required.
3 years of business or customer service experience preferred.
Required - MS Office, Outlook, Office equipment (phone,copier, printer, scanner)
Interact with customers, internal staff/departments and management of all levels.
Excellent communication skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Detail oriented
Performs other or additional duties as assigned
Paid Training Provided
Preferred Qualifications: Knowledge of Microsoft Excel & Outlook & Previous office experience .
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $18.87-$26.42 USD
Additional Details: Shift: Monday - Friday 8:00am - 4:30pm (Hybrid). Must live within 50 miles from location.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
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Pay Transparency
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
