Top 110 Quality assurance managers Jobs in Topeka, Ks

Call Center Manager
Maximus —Topeka, KS
- $70,000 - $95,000 a year
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
7d
Quality Assurance Manager
Maximus —Topeka, KS
- $80,000 - $105,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Disability insurance
7d
Project Engineer - Municipal Transportation
Professional Engineering Consultants —Topeka, KS
- Full-time
- Management
- Bachelor of Science
- Office
Quick Apply
Night RN Unit Manager
Plaza West Healthcare & Rehab Center —Topeka, KS
- Full-time
- Nursing
- RN License
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Project Engineer - Municipal Transportation
Professional Engineering Consultants —Lawrence, KS
- Full-time
- Management
- Bachelor of Science
- Office
Quick Apply
Quality Director
Capper Foundation —Topeka, KS
- Full-time
- Microsoft Excel
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
18h
MPPS Policy Deviations Senior Manager
CVS Health —Topeka, KS
- $67,900 - $182,549 a year
- Full-time
- Nursing
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
12d
Energy Deputy Program Manager
BDO —Topeka, KS
- $90,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Employee stock ownership plan
- Retirement plan
5d
Social Services Director
Rolling Hills Health & Rehab —Topeka, KS
- Weekends as needed
- Management
- Computer literacy
- English
Quick Apply
11d
Manager Surgery Business Operations and Support Services - Surgery Administration - FT - Day
Stormont-Vail HealthCare, Inc. —Topeka, KS
- Full-time
- Surgery
- Finance
- Bachelor's degree
Quick Apply
7d
Utilization Reviewer
Bert Nash Community Mental Health Center Inc —Lawrence, KS
- $65,000 - $70,000 a year
- Full-time
- Nursing
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Night Manager
City Wide Facility Solutions —Topeka, KS
- $39,520 - $47,840 a year
- Full-time
- Hybrid work
- No high school diploma
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Research Analyst
State of Kansas - Kansas Sentencing Commission —Shawnee County, KS
- $60,000 - $63,000 a year
- Full-time
- Microsoft Word
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Rural Health Transformation Process Improvement Specialist
State of Kansas - Ks Dept for Aging & Disab Svs —Shawnee County, KS
- $62,000 - $65,000 a year
- Temporary
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Health insurance
Manager, Data Science & Innovation - Wearable Devices (174930)
Colgate-Palmolive —Topeka, KS
- $140,000 - $160,000 a year
- Hybrid work
- Azure
- Management
- Computer Science
- Profit sharing
- Paid parental leave
Elder Justice Program Manager
State of Kansas - Ks Dept for Aging & Disab Svs —Shawnee County, KS
- $50,000 - $55,000 a year
- Temporary
- Background check
- Adults
- Analysis skills
- Paid holidays
- Health insurance
Environment Laboratory Section Chief
State of Kansas - Dept of Health & Environment —Shawnee County, KS
- $85,000 a year
- Full-time
- Microsoft Outlook
- Driver's License
- Bachelor's degree
- Paid holidays
- Health insurance
Integrated Care Project Manager
State of Kansas - Ks Dept for Aging & Disab Svs —Shawnee County, KS
- $58,460 a year
- Temporary
- Clinic experience
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
1d
Remediation Project Manager
State of Kansas - Dept of Health & Environment —Shawnee County, KS
- $25.94 - $28.59 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid holidays
- Health insurance
7d
Project Manager
Wildcat Construction Co., Inc. —Topeka, KS
- Civil engineering
- Construction site
- Mid-level
Quick Apply

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quality assurance managers jobs near topeka, ks

Call Center Manager

Maximus -
Topeka, KS

Apply Now

Job Details

$70,000 - $95,000 a year
7 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Incident Escalation
Call center management

Full Job Description

Essential Duties and Responsibilities:

Oversee the daily operations of a call center team to ensure performance metrics are met.
Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures.
Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
Monitor call center compliance with ISO standards as applicable.
Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
Responsible for identifying and resolving issues, problems, and concerns with employees.
Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
Provide direction to staff when complaints are escalated to management level.
Managing daily performance against SLAs and KPIs across all customer contact channels.
Coordinating staffing and workload distribution to support efficiency and service level targets.
Partnering with Quality Assurance and Training teams to address quality issues, support targeted coaching and ensure consistent customer experience.
Identify training needs and collaborating with Training teams to ensure staff maintain current knowledge of policies, procedures, and programs.
Monitor operational trends, identify risks or bottlenecks, and escalating items as needed.
Supporting implementation of process improvements, automation, and policy-driven changes.

Minimum Requirements

Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Experience managing call center operations in a Medicaid, eligibility, or government services environment.
Demonstrated experience managing performance metrics, SLAs, and quality programs.
Experience overseeing or coordinating omnichannel customer service operations.
Strong people leadership, coaching, and escalation management skills.
Familiarity with compliance-drive environments and continuous improvement practices.
Must be willing and able to work onsite in Topeka, KS.
Must be willing and able to accept an offer that is contingent upon award.

#LI-Onsite

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected].

Minimum Salary

$

70,000.00

Maximum Salary

$

95,000.00

Apply Now

Refine Your Search

quality assurance managers jobs in topeka, ks

Call Center Manager

Quality Assurance Manager

Project Engineer - Municipal Transportation

Night RN Unit Manager

Project Engineer - Municipal Transportation

Quality Director

MPPS Policy Deviations Senior Manager

Energy Deputy Program Manager

Social Services Director

Manager Surgery Business Operations and Support Services - Surgery Administration - FT - Day

Utilization Reviewer

Night Manager

Research Analyst

Rural Health Transformation Process Improvement Specialist

Manager, Data Science & Innovation - Wearable Devices (174930)

Elder Justice Program Manager

Environment Laboratory Section Chief

Integrated Care Project Manager

Remediation Project Manager

Project Manager

I want to receive the latest job alert for quality assurance managers in topeka, ks

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