Top 205 Analyst Jobs in Topton Pa

Service Desk Analyst II
Solve IT Solutions, LLC —Wyomissing, PA
- $29.00 - $31.25 an hour
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Inventory Analyst
iDC Logistics, Inc. —Bath, PA
- From $65,000 a year
- Overtime
- Background check
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Board Certified Behavioral Analyst (BCBA) - Part-Time - In-Home Assessments
Therapy Source —Reading, PA
- Contract
- Mid-level
Quick Apply
Alternative Investments Analyst - AI Trainer
DataAnnotation —Reading, PA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Master's degree
- Analysis skills
Quick Apply
Software Engineer Analyst - AI Trainer
DataAnnotation —Allentown, PA
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Senior Business Intelligence Analyst
Penske Truck Leasing —Reading, PA
- Computer science
- Computer Science
- Pass drug screening
7d
Indirect Tax Senior Analyst
Lutron Electronics Co., Inc —Coopersburg, PA
- Full-time
- Microsoft Excel
- Mid-level
- Office
Senior HRIS Analyst
Penske Truck Leasing —Reading, PA
- 6 years
- Oracle
- Pass drug screening
2d
HRIS Analyst-Core HR
Penske Truck Leasing —Reading, PA
- Oracle
- Microsoft Outlook
- Pass drug screening
- Paid training
- Health insurance
7d
Service Operations Analyst
Lutron Electronics Co., Inc —Center Valley, PA
- Urgently hiring
- 5 years
- Office
- Analysis skills
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Pennsylvania
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Board Certified Behavior Analyst (BCBA)
Helping Hands Family —Center Valley, PA
- $85,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
6d
Board Certified Behavior Analyst (BCBA)-in clinic
Helping Hands Family —Wyomissing, PA
- $85,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
6d
Lead-Board Certified Behavior Analyst (BCBA)
Helping Hands Family —Center Valley, PA
- $85,000 - $95,000 a year
- Full-time
- Background check
- Clinic
- Experience working with children
- Continuing education credits
- Relocation assistance
Quick Apply
6d
Board-Certified Behavior Analyst (BCBA)
Helping Hands Family —Bethlehem, PA
- $80,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
6d
Forecast Analyst
Lutron Electronics Co., Inc —Coopersburg, PA
- Full-time
- Mid-level
- Office
- 3 years
Financial Analyst
Lutron Electronics Co., Inc —Coopersburg, PA
- Urgently hiring
- Research
- Mid-level
- Office
Sign On Bonus* Board-Certified Behavior Analyst (BCBA) -In Clinic
Helping Hands Family —Wyomissing, PA
- $80,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
6d
Sign-On Bonus* Board-Certified Behavior Analyst (BCBA) - In Clinic
Helping Hands Family —Wyomissing, PA
- $80,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
6d
Lead BCBA - Board Certified Behavior Analyst- In Clinic
Helping Hands Family —Bethlehem, PA
- $85,000 - $95,000 a year
- Full-time
- Background check
- Clinic
- Experience working with children
- Continuing education credits
- Relocation assistance
Quick Apply
6d

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analyst jobs near topton pa

Service Desk Analyst II

Solve IT Solutions, LLC
Wyomissing, PA

Quick Apply

Job Details

Permanent | Full-time
$29.00 - $31.25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Teamwork
Windows
High school diploma or GED
Bachelor's degree
IT support
Computer networking
IT department experience

Full Job Description

Service Desk Analyst II

Managed Service Provider (MSP) - Service Desk Support and Ticket Escalations

Company Overview

Solve IT Solutions, LLC is a growing Managed Services Provider that specializes in all aspects of business technology with an emphasis on solutions and building client relationships. We value hard work, listening to and understanding our clients’ needs, and going the extra mile to make sure that problems are solved or prevented. We are a community-oriented company that fosters a strong work ethic, values family, is active in our community, and treats our clients and employees with the respect they deserve.

Position Summary

We are seeking a highly skilled and experienced Service Desk Analyst II to join our dynamic team. This role is pivotal in ensuring the efficient operation of our Service Desk support and managing ticket escalation. The ideal candidate will possess a deep technical understanding, exceptional problem-solving abilities, and a strong commitment to customer service.

Responsibilities

The Service Desk Analyst II provides L2 support to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk
Analysts will record information relayed from the client and the troubleshooting steps performed along with their corresponding results accurately in the PSA/ticketing system
Assist with complex technical issues escalated from L1 support, ensuring timely and effective resolution
The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner
The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, SLA compliance, escalation rate and client satisfaction (CSAT)
Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction
Proactively identify and take steps to resolve or eliminate recurring incident types
Participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency
Respond to incoming call and e-mail queues promptly and document incidents accurately into the PSA/ticketing system
Monitor tickets generated in the PSA for critical problems; perform second-level troubleshooting to diagnose issues and escalate to the correct resource when appropriate
Monitor and enforce system security guidelines for all clients
Create user accounts and access rights for clients
Administer, configure, and maintain Microsoft Windows Server environments, ensuring optimal performance, security and reliability
Collaborate with IT team members to monitor, manage and troubleshoot M365 services including Azure, Entra ID, Exchange online, OneDrive and SharePoint
Provide exceptional customer service to all clients
Proactively support and maintain effective user relationships by educating clients on system operations and applications
Utilize all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with service level agreements
Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure client productivity
Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction
Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies to provide technically accurate solutions to clients
Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems
Work with a variety of proprietary client applications for implementation and perform upgrades as required
Work with application support teams for full resolution of any issues when necessary
Assist in the development of internal documentation and procedures related to specific client environments
Participate in duties as assigned such as application support, patch management, client support activities, etc.
Position is typically Monday through Friday, 8am to 5pm (EST)
Work time must be flexible for occasional outside normal business hours work based on client demand or need
Participation in an on-call schedule that is estimated to be one week on, five - six weeks off (on average)
Position is typically remote-based support with possible limited travel to/from client locations
Excellent troubleshooting capabilities

Qualifications

Proficient with wide range of technologies (Microsoft, Mac, VMWare, Hyper-V, etc.)
Working knowledge of PC's, operating systems, applications, networks, and hardware concepts
Understanding of cybersecurity best practices and tools to protect client data and IT environments
Customer service focused
Understanding of IT processes and procedures concepts
Monitoring of server performance and troubleshoot problem areas as needed
Basic understanding of M365 environments including, Azure, Entra ID and others
Strong analytical and critical thinking abilities, with a track record of effectively resolving challenging technical issues
Excellent verbal and written communication skills, with the ability to communicate with both end users and client IT/management (professional writing, clear timelines, and setting expectations)
Ability to work within an on-call rotation during nights and weekends
Highly self-motivated and directed with attention to detail
Ability to work both independently and in a collaborative team environment, fostering positive relationships with colleagues and clients
Ability to grow and learn new technologies
Minimum of 5 years of experience in IT support, with at least 2 years in a senior or escalated support role *MSP experience strongly preferred*
5+ years of experience with using PSA/RMM for troubleshooting and service desk support
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
Minimum of High School Diploma Required
Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals, or other Microsoft certification is highly desirable
Willingness to learn, maintain, and sustain current and new technology related certifications and trainings, as offered or required

Pay: $29.00 - $31.25 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Education:

High school or equivalent (Required)

Experience:

IT support: 5 years (Required)
MSP: 2 years (Preferred)

License/Certification:

PA Driver's License (Preferred)

Ability to Commute:

Wyomissing, PA 19610 (Required)

Work Location: In person

Quick Apply

Refine Your Search

analyst jobs in topton pa

Service Desk Analyst II

Inventory Analyst

Board Certified Behavioral Analyst (BCBA) - Part-Time - In-Home Assessments

Alternative Investments Analyst - AI Trainer

Software Engineer Analyst - AI Trainer

Senior Business Intelligence Analyst

Indirect Tax Senior Analyst

Senior HRIS Analyst

HRIS Analyst-Core HR

Service Operations Analyst

Senior Quantitative Analyst - AI Trainer

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)-in clinic

Lead-Board Certified Behavior Analyst (BCBA)

Board-Certified Behavior Analyst (BCBA)

Forecast Analyst

Financial Analyst

Sign On Bonus* Board-Certified Behavior Analyst (BCBA) -In Clinic

Sign-On Bonus* Board-Certified Behavior Analyst (BCBA) - In Clinic

Lead BCBA - Board Certified Behavior Analyst- In Clinic

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