Top 5 Desktop support technician Jobs in Torrington, Ct

IT Help Desk Technician (Onsite – Torrington, CT)
Aptyx —Torrington, CT
- $68,000 - $82,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Hartford, CT
- $47,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
12d
Printer/Copier Field Service Technician
Aztec —Hartford, CT
- $55,000 - $65,000 a year
- Clean driving record
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply

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IT Help Desk Technician (Onsite – Torrington, CT)

Aptyx -
Torrington, CT

Quick Apply

Job Details

Full-time
$68,000 - $82,000 a year

Qualifications

Customer communication
Network troubleshooting
Internal employee customer service
Desktop (troubleshooting support)
IT department experience

Full Job Description

Department: Information Technology

Reports To: Director of IT Services

Employment Type: Full-Time

Location: Onsite – Torrington, CT

Join the Team

Aptyx is building a modern, collaborative internal IT organization, and we're looking for an energetic IT Help Desk Technician to join the journey.

This role is perfect for someone who enjoys helping people, solving problems, and being the go-to technology resource for their location. You'll work closely with employees across the business, providing exceptional support while helping keep systems running smoothly and efficiently.

As the primary onsite IT presence at your facility, you'll play an important role in supporting day-to-day operations, coordinating with the broader IT team, and assisting with local projects that require hands-on technical support.

If you enjoy variety in your day, taking ownership of issues, and making a real impact on the employee experience, we'd love to meet you.

What You'll Do

End-User Support

Provide friendly, responsive onsite and remote IT support
Serve as the first point of contact for employee technology issues and requests
Triage, prioritize, troubleshoot, and resolve support tickets
Communicate clearly with users and provide timely updates
Escalate complex issues when appropriate while remaining engaged through resolution
Deliver a positive support experience that helps employees stay productive

Onsite IT Operations

Act as the primary IT resource for your assigned location
Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals
Assist with workstation setups, equipment deployments, and user onboarding
Support local network, connectivity, and infrastructure troubleshooting
Coordinate and assist with onsite technology projects, upgrades, and office moves
Serve as the local "hands and eyes" resource for the broader IT team

Technology Support

Support a broad range of technologies including:

Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Active Directory and Entra ID
Windows workstations and endpoint management tools
Wi-Fi, VPN, and basic network troubleshooting
ERP and business applications, including Epicor, Sage, and other operational systems
Manufacturing, engineering, and shipping-related applications

DocumentationContinuous Improvement

Maintain accurate ticket notes and documentation
Contribute to IT knowledge base articles and support documentation
Follow security, compliance, and IT best practices
Identify opportunities to improve processes and enhance the employee experience

What We're Looking For

Required Qualifications

2–5+ years of IT support, Help Desk, Desktop Support, or related experience
Strong troubleshooting skills across hardware, software, and basic networking
Excellent customer service and communication skills
Ability to prioritize and manage multiple requests effectively
Strong sense of ownership and accountability
Comfortable working independently while collaborating with a larger IT team
Positive attitude and willingness to learn

Preferred Experience

Microsoft 365 administration and support
Active Directory and Entra ID
Endpoint management tools such as Intune
Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
ERP or line-of-business application support
Manufacturing or multi-site business environments

What Makes You Successful

You enjoy helping people and solving problems
You take ownership and follow through
You communicate clearly and professionally
You stay organized in a fast-paced environment
You are proactive and always looking for ways to improve
You work well both independently and as part of a team

Work EnvironmentRequirements

100% onsite at assigned location
Ability to perform hands-on technical work and equipment installations
Occasional after-hours support when necessary
Limited travel may be required to support other Aptyx locations

Why Join Aptyx?

At Aptyx, you'll have the opportunity to help shape the future of our internal IT organization. You'll work alongside a collaborative team, support employees across the business, and contribute to meaningful technology initiatives that directly impact company success.

Most importantly, you'll see the results of your work every day-helping people, solving challenges, and making technology work better for everyone.

Quick Apply

Refine Your Search

desktop support technician jobs in torrington, ct

IT Help Desk Technician (Onsite – Torrington, CT)

Desktop Support Technician

Printer/Copier Field Service Technician

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