We are seeking a dynamic and proactive IT Field Technician to join our team. Your energetic approach will ensure seamless technology operations, enhance user experiences, and support organizational growth. If you thrive on solving technical challenges with enthusiasm and have a passion for customer service, this is the perfect opportunity to elevate your career in IT support.
The IT Field Technician travels between store locations to install, maintain, and repair store-level hardware and software. Troubleshoot point-of-sale (POS) registers, self-checkouts, barcode scanners, weighing scales, servers, and network switches to maintain smooth operation of checkout lanes and inventory systems. Promotes and maintains the B. Green’s mission, values, and culture.
Essential Duties:
- Ensure the smooth and efficient operation of retail store technology, including point-of-sale (POS) systems, store office computers, computer peripherals, and data networks.
- Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and network devices.
- Manage Active Directory accounts, permissions, and group policies to ensure secure access control.
- Support network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and computer networking components to maintain connectivity.
- Conduct hardware maintenance, upgrades, and repairs while documenting all service activities.
- Assist end-users with help desk requests related to system administration, software troubleshooting, and general IT support while delivering exceptional customer service.
- Observe computer/technology problems firsthand and help customers with problem-solving steps.
- Support IT ERP Manager with vendor coordination, work with hardware and software vendors to ensure equipment and software are running optimally.
- Collaborate with IT team in support of technology efforts.
- On-Call availability, may be required to be on-call for emergencies.
- Perform all other duties as assigned.
Knowledge, Skills, and Abilities (KSAs):
- Professionalism. Demonstrates a high standard of professionalism reflective of B. Green & Company, Inc. Mission Statement, Vision, and Values. Builds credibility by being a role model to others.
- Job Knowledge. Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Uses resources effectively.
- Customer Focus. Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers; gets first-hand information and uses it for improvements in products and services; always acts with the customer in mind.
- Communications. Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect.
- Dependability. commits to doing the best job possible; Follows instructions, responds to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibility for own actions.
- Detail. Must be able to accurately produce work which requires continual attention to detail.
- Fast Paced Environment. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Functional Skills. Must have the functional and technical knowledge and skills to do the job at a high level of accomplishment.
- Judgment. Ability to exercise good judgment and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Listening. Demonstrates an ability to listen attentively and actively; has the patience to hear people out; can accurately restate the opinions of others, even when the parties disagree.
- Organization. Must be able to orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.
- Problem Solving. Probes all relevant sources for answers, looks beyond the obvious and doesn’t stop at the first answers; uses logic and all information available to solve difficult problems with effective solutions.
Education and Experience:
- Minimum of High School Diploma or GED equivalence is required. Technical degree is preferred but not required.
- Minimum of 2+ years of related IT experience, such as troubleshooting hardware and software issues, wireless and wired networking, Microsoft 365 administration, active directory, etc.
- Installing and configuring hardware and software components in Retail/Wholesale industry is a plus but not required.
- Product or system certifications are a plus, but not required
- Must possess strong written and verbal communication skills
- Ability to lift heavy equipment not to exceed 75lb
- Must have a valid driver’s license and a reliable form of transportation to travel between retail store locations.
- Proven experience in technical troubleshooting support with a strong understanding of operating systems such as Windows, macOS, and Linux.
Join us as an IT Field Technician to energize your career by supporting vital technology infrastructure! Your technical proficiency combined with your passion for customer service will make a real difference in keeping our organization connected and operational at all times.
Physical Demands: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent will be required to consistently travel to other facilities, by automobile therefore a current, valid driver’s license is required. The role will rely heavily upon the incumbents’ ability to communicate clearly and as such, the ability to speak, listen and comprehend information is critical. There will be long, extensive periods of sitting while working on computer but based upon the layout of the corporate office and our retail stores, the ability to walk, stand and climb stairs is required. There may be the need to crawl, push, pull, and/or lift overhead while performing duties.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is based in a combination of the corporate environment which usually has a low to moderate noise level. As well as the retail environment which is usually a moderate to high noise level.
Work Schedule: Full time role to equate to 40 hours or more per week. Occasionally, there may be business functions that will require your presence on additional nights and/or weekends. This is an on-site position. Flexibility for early morning, overnight, or on-call shifts to avoid disrupting store hours.
B. Green & Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.
The base compensation range targeted for this role is $24.00 – $29.00 per hour. This salary range represents B. Green & Co, Inc.’s good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications exceeding the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the candidate selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.
Pay: $24.00 - $29.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
