Top 12 Helpdesk technician Jobs in Travelers Rest Sc

Desktop Support Technician
PLUS INC —Greenville, SC
- Microsoft Outlook
- Mid-level
- Ability to lift 50 pounds
Quick Apply
13d
IT Help Desk Technician
Sunshine House —Greenville, SC
- $20 - $22 an hour
- Urgently hiring
- Computer literacy
- Office
- Windows
- Wellness program
- Paid holidays
Quick Apply
11d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Easley, SC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
NOC Technician - Asheville, NC
DartPoints —Greenville, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
IT Support Services II-Quick Fix
Courser Employment Services LLC —Greenville, SC
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Service Desk Technician
Global Lending Services —Greenville, SC
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
7h
Repair/Mover
MCCRACKEN & AMICK INC —Greenville, SC
- 8 hour shift
- Background check
- Clean driving record
- Driver's License
- Paid training
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Help Desk Technician
Sunshine House —Greenville, SC
Accurately process and record calls; maintain accurate and thorough records in database. This position supports IT-related customer support to 100+ sites via…
$20 - $22 an hour
Quick Apply
11d
Desktop Support Technician
PLUS INC —Greenville, SC
Identify recurring technical issues and collaborate with the team to develop long-term solutions. Strong verbal and written communication skills with the…
Quick Apply
13d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in travelers rest sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near travelers rest sc

Helpdesk Technician jobs in Greenville, SC

Network Operations Technician jobs in Greenville, SC

Mover jobs in Greenville, SC

IT Support jobs in Greenville, SC

Test Technician jobs in Houston, TX

Wind Turbine Technician jobs in Houston, TX

Helpdesk Technician jobs in Carlisle, PA

Tms Technician jobs in Mesa, AZ

Er Patient Care Technician jobs in New Jersey

Helpdesk Technician jobs in Palm Desert, CA

Helpdesk Technician jobs in New Orleans, LA

Helpdesk Technician jobs in Tupelo, MS

Network Operations Technician jobs in Fayetteville, NC

Network Operations Technician jobs in Ashburn, VA

Network Operations Technician jobs in Louisville, KY

Healthcare Operations Manager jobs in Remote

Network Operations Technician jobs in Mequon, WI

Network Administrator jobs in San Antonio, TX

Mover jobs in Kansas City, MO

Mover jobs in Raleigh, NC

Desktop Support Technician

PLUS INC -
Greenville, SC

Quick Apply

Job Details

13 days ago

Qualifications

Jira
Desktop computer repair
Asset management
Endpoint Security
ConnectWise
Knowledge management
Customer communication
Mobile device support
Content creation for technical audiences
Microsoft Outlook
IT user and group management
GPO
Technical documentation
Efficiency improvement
Laptop (troubleshooting support)
System performance optimization
Hardware maintenance
Operating system updates
Application deployment
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Microsoft System Center
Maintenance activity documentation
Policy & process development
Patch management
Internal employee customer service
Email configuration (technical support)
Cloud service support

Full Job Description

Desktop Support Technician

Department: IT Services
Reports To: Director of IT Services / Service Manager
Location: Greenville, SC (On-site with possible client-site travel)

About the Role

The Desktop Support Technician is the "Technology Enabler" for our employees and clients. This role serves as the bridge between end-users and the broader IT team, ensuring devices, applications, and workplace technology operate reliably and securely. You are the hands-on problem solver who keeps users productive by delivering exceptional technical support, maintaining endpoint systems, and helping drive technology adoption across the organization.

Key Responsibilities

The "Technology Enabler" Approach

Workstation Lifecycle Management: Build, image, configure, deploy, and maintain Windows 10/11 desktops and laptops. Perform hardware upgrades, replacements, and peripheral installations.
Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and operating system issues for users both remotely and onsite.
Software Deployment & Maintenance: Install, configure, update, and support Microsoft 365 applications, browsers, security tools, and business-critical software.
Endpoint Security Support: Assist with malware remediation, patch management, endpoint protection monitoring, and device compliance initiatives.
User Experience Advocacy: Serve as a trusted technical resource for end-users, providing clear communication and ensuring a positive support experience.
Asset & Inventory Management: Maintain accurate records of deployed equipment, asset assignments, warranty information, and lifecycle status.
Technical Documentation: Document troubleshooting procedures, resolutions, configurations, and support processes within the ticketing system and knowledge base.
Escalation Coordination: Work closely with senior technicians and engineers to resolve advanced technical issues and ensure timely ticket resolution.

Endpoint & Infrastructure Support

Support Windows desktop and laptop environments, including operating system troubleshooting and performance optimization.
Assist with Microsoft 365 user support, including Outlook configuration, OneDrive synchronization, Teams functionality, and SharePoint access.
Troubleshoot printers, scanners, docking stations, monitors, and other workplace technology.
Assist with local networking issues, including Wi-Fi connectivity, network jack testing, and basic switch or connectivity troubleshooting.
Support user account administration through Active Directory, Azure AD, and Microsoft 365 environments.
Assist with workstation patching, updates, and endpoint management initiatives.

IT Operations & Process Improvement

Maintain detailed and accurate ticket notes, ensuring all work is properly documented.
Contribute to the development and improvement of Standard Operating Procedures (SOPs) and technical documentation.
Identify recurring technical issues and collaborate with the team to develop long-term solutions.
Participate in technology rollouts, hardware refresh projects, and organizational IT initiatives.
Support continuous improvement efforts that enhance technical efficiency, security, and user satisfaction.

Qualifications

The "Problem Solver" Mindset: You enjoy diagnosing issues, investigating root causes, and delivering solutions that prevent recurring problems.
Technical Support Experience: 1–3 years of experience in desktop support, help desk, technical support, or a related IT role.
Customer Service Focus: You understand that every technical problem affects productivity and approach users with patience, professionalism, and empathy.
Attention to Detail: You maintain accurate documentation, follow established processes, and ensure systems remain secure and compliant.
Team-Oriented Approach: You collaborate effectively with technicians, engineers, and leadership to ensure successful outcomes.

Technical & Soft Skills

Strong working knowledge of Windows 10 and Windows 11 administration and troubleshooting.
Proficiency with Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint support.
Ability to troubleshoot desktop hardware components, peripherals, and mobile computing devices.
Familiarity with Active Directory, Azure AD, Intune, Group Policy, or endpoint management platforms.
Experience utilizing ticketing and service management platforms such as ConnectWise, Jira, ServiceNow, Zendesk, or similar systems.
Strong verbal and written communication skills with the ability to translate technical concepts into clear, user-friendly language.
Ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of customer service.

Preferred Qualifications

Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent industry certifications.
Automation Experience: Exposure to PowerShell scripting or other automation tools for streamlining routine administrative tasks.
Endpoint Management: Experience with Microsoft Intune, SCCM, endpoint security platforms, and policy management.
MSP Experience: Previous experience working in a Managed Service Provider (MSP) environment is highly desirable.
Physical Requirements: Ability to lift up to 50 pounds and work in confined areas such as under desks, network closets, and equipment rooms.

Why This Role Matters

The Desktop Support Technician plays a critical role in ensuring the reliability, security, and usability of the technology our employees and clients depend on every day. By delivering outstanding support, maintaining endpoint health, and helping users succeed with technology, this position directly contributes to operational efficiency, client satisfaction, and the continued growth of Plus Inc.'s IT Services division.

Quick Apply

Refine Your Search

helpdesk technician jobs in travelers rest sc

Desktop Support Technician

IT Help Desk Technician

Now Hiring IT and Telecom Field Technicians

NOC Technician - Asheville, NC

IT Support Services II-Quick Fix

Service Desk Technician

Repair/Mover

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in travelers rest sc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected