Top 19 Client manager Jobs in Traverse City, Mi

Client Experience Manager
Golden Swan Managment —Traverse City, MI
- $20 - $25 an hour
- Full-time
- Background check
- Marketing
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Client Service Specialist - Independent Insurance Agency
Spire America Holdings Inc —Traverse City, MI
- $20 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Representative
Grand Traverse Container —Traverse City, MI
- $22 - $26 an hour
- Full-time
- Basic math
- Office
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Representative
The Timken Company —Traverse City, MI
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Case Manager
Goodwill Northern Michigan —Traverse City, MI
- Full-time
- CPR Certification
- Clean driving record
- Microsoft Excel
Quick Apply
Medical Case Manager - Workers' Compensation
ForzaCare —Traverse City, MI
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Client Experience Manager

Golden Swan Managment
Traverse City, MI

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Vendor relationship building
Interpersonal skills
Customer service
Bachelor's degree
Conflict management
Communications
Business
Time management

Full Job Description

Company Overview

Golden Swan Management is a rapidly growing vacation rental management company committed to building a thoughtful, high-performing team. We believe our continued success is driven by the talent, energy, and integrity of the people we bring on board. Together, our team supports property owners, development partners, guests, and our broader community with a shared commitment to excellence.

We are seeking a Client Experience Manager to serve as a key point of contact for our guests, property owners, and partners. This role is central to delivering an exceptional experience—responding to inquiries, resolving issues, and strengthening relationships that drive long-term loyalty and occupancy.

Job Overview

The Client Experience Manager provides timely, professional, and solutions-oriented communication across multiple channels and communication platforms. This individual will play an important role in understanding customer needs, identifying opportunities for improvement, and contributing to strategies that enhance guest and owner satisfaction and retention.

This role requires a high level of emotional intelligence, strong communication skills, and a proactive, resourceful approach to problem-solving.

Full Time
Schedule: Thursday - Monday (9am - 5pm)
Pay: $20 - $25 per hour (based on experience)
Accrued PTO: An eligible employee may begin to use PTO after completing 90 days of employment in good standing.
Health, Dental and Vision Benefits - offered after completing 90 days of employment in good standing
401K - offered after completing 90 days of employment in good standing

Key Responsibilities

Communicate with guests, property owners, and vendors via phone, email, and internal platforms
Respond promptly to inquiries and resolve concerns with professionalism and care
Identify patterns in customer feedback and behavior
Gather and analyze information to support retention and service improvements
Collaborate with internal teams to develop and implement customer retention strategies
Build and maintain positive, long-term relationships with clients and vendors

Qualifications

Bachelor’s degree in communications, marketing, business, or a related field required
2+ years of experience in customer relations, communications, or a similar role
Additional plus if you have experience in the vacation rental industry!
Excellent verbal and written communication skills
Strong interpersonal and conflict resolution abilities
Experience with CRM or customer service software systems
Highly organized with strong time management skills
Comfortable learning and adapting to new tools and technol

What We’re Looking ForThe ideal candidate is naturally curious, resourceful, and composed under pressure. You are someone who can prioritize effectively, think critically, and communicate with clarity and authenticity in a wide range of situations.

You take pride in your work, bring positive energy to your team, and are motivated by delivering meaningful, high-quality experiences for others. You are equally driven by personal and professional growth, and you actively seek opportunities to contribute ideas and improve processes. This individual must be able to work autonomously and within a team environment.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Bachelor's (Required)

Experience:

Customer service: 1 year (Required)

Location:

Traverse City, MI 49684 (Required)

Work Location: In person

Quick Apply

Refine Your Search

client manager jobs in traverse city, mi

Client Experience Manager

Client Service Specialist - Independent Insurance Agency

Customer Service Representative

Customer Service Representative

Case Manager

Medical Case Manager - Workers' Compensation

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