Top 328 Customer experience representative Jobs in Traverse City, Mi

Customer Service Representative
Traverse City Light & Power —Traverse City, MI
- $24.49 - $30.62 an hour
- Full-time
- Background check
- Word processing
- 3 years
- Health insurance
- Dental insurance
5d
Customer Service Representative (CSR)
Douglas Water —Traverse City, MI
- $24 an hour
- Full-time
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Patient Access Representative
True North Urgent Care —Traverse City, MI
- $46,596 - $50,440 a year
- Part-time
- Computer literacy
- Urgent Care
- Maintenance
Scheduler/Dispatcher
Precision Plumbing and Heating —Traverse City, MI
- $18 - $22 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Patient Service Representative
Mary Free Bed Rehabilitation Hospital —Traverse City, MI
- From $19.50 an hour
- Full-time
- Hospital
- Inpatient
- High school diploma or GED
Customer Service Representative - CSR
Team Bob's —Traverse City, MI
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Line Cook
Cherry Republic —Glen Arbor, MI
- $20 an hour
- Customer service
- High school diploma or GED
- Math
Quick Apply
Direct Marketing
Top Home Improvements —Traverse City, MI
- $15 - $45 an hour
- Full-time
- No experience needed
- Driver's License
- In-person
- Health insurance
- Dental insurance
Quick Apply
Sales Representative
Mid-Michigan Foot Products —Traverse City, MI
- $57,000 - $70,000 a year
- Weekends as needed
- Background check
- Customer service
- Mid-level
- 401(k)
- Paid time off
Quick Apply
Route Driver
Maurer's Textiles —Traverse City, MI
- $22 - $24 an hour
- Overtime
- Sales
- Customer service
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Local Delivery Driver CDL A
Etna Shared Services —Traverse City, MI
- Full-time
- Clean driving record
- Customer service
- Basic math
Quick Apply
11d
Plumbing Inspector
Antrim County —Bellaire, MI
- $27.90 - $28.70 an hour
- Full-time
- Hybrid work
- Carpentry
- Background check
- Construction site
- AD&D insurance
- Health insurance
Quick Apply
Counter Sales Representative
Zeeland Standand —Suttons Bay, MI
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Forklift
Quick Apply
13d
Medical Front Office Reception - Check In/Check Out
Grand Traverse Ophthalmology Clinic —Traverse City, MI
- From $17.50 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
- Paid training
- Paid jury duty
Quick Apply
Business Development Representative
North West Labs —Traverse City, MI
- $52,000 - $62,000 a year
- 8 hour shift
- Sales
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Store Merchandiser - Night Shift, part time
Serv-U-Success —Williamsburg, MI
- $16 - $18 an hour
- Part-time
- Writing skills
- Merchandising
- High school diploma or GED
Quick Apply
3d
Cashier / Customer Service Representative
truenorth —Williamsburg, MI
- $13.50 - $17.50 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Basic math
Quick Apply
Sales Representative
Sysco —Traverse City, MI
- Weekends as needed
- Marketing
- Computer literacy
- Cooking
- Mileage reimbursement
- Employee stock purchase plan
Cashier/Customer Service Representative
Northland Foods —Kingsley, MI
- $15 - $18 an hour
- Part-time
- Bilingual
- Merchandising
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Sales Representative - Uniform
Cintas —Traverse City, MI
- Full-time
- Microsoft Outlook
- Marketing
- Mid-level
- Profit sharing
- AD&D insurance
4d

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Customer Service Representative

Traverse City Light & Power
Traverse City, MI

Apply Now

Job Details

Full-time
$24.49 - $30.62 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule

Qualifications

Teamwork
Interpersonal skills
Phone communication
High school diploma or GED
Math
Attention to detail
Multi-line phone systems
Grammar Experience

Full Job Description

Traverse City Light & Power (TCLP) is a municipally owned electric and telecom utility serving approximately 13,000 electric and 3,000 fiber customers. With a team of 55 dedicated employees, we are committed to delivering reliable, innovative, and community-focused services to the residents and businesses of Traverse City.

Position Overview
We are seeking a Customer Service Representative who will serve as a customer liaison providing exemplary customer service when addressing all customer inquiries and resolving problems with emphasis on positive public/customer relations for Traverse City Light & Power, which includes Traverse City Light & Power Fiber, (Utility). Serves as primary contact for citizen inquiries by email, telephone, and in person. Performs work of moderate difficulty related to sharing information, answering questions, recording and processing billing, cash handling, financial and routine accounting, support services, record maintenance and explaining and selling TCLP services.

Key Responsibilities

Assist customers/citizens via telephone, email, and in-person in answering inquiries, assisting with electric and fiber utility activation/terminations, explaining service offerings, details regarding billings for all TCLP utilities, and resolving customer issues.
Set up services at new locations and associate them with a customer to determine a reading sequence number.
Manage customer complaints, provide appropriate solutions and follow up to ensure resolution.
Perform a variety of clerical accounting duties including preparing and updating spreadsheets, processing payments, receipts and posting transactions. Balance payment batches and prepare and balance daily payment sheets.
Perform accurate work associated with daily/monthly reconciling of receipts and preparation of supportive documentation on a daily/monthly basis in reconciling receipts from subsidiary programs to the general ledger. Prepare daily bank deposits and coordinate the electronic submission of customer checks.
Coordinate daily utility work orders with other departments to ensure accurate/timely completion of work performed.
Assist with various program offerings; to include program enrollments, removals and payment verifications. This includes but is not limited to VGP and On-Bill Financing.
Assist with the disbursement and receipt of equipment.
Assist with troubleshooting minor issues related to fiber, as needed.
Assist with clerical duties such as printing, sending computer-generated notices, creating mail merge files for letters as required by ordinance, and assisting with mailings as the need arises. Serve as a back-up for Customer Support Specialist.
Gather, assemble, tabulate, proof, extend, balance, summarize, and post fiscal and related data; make involved mathematical computations (including calculating interest and manually calculating customer billings).

Qualifications

Educational requirements include a high school diploma or equivalent. Certification, training or degree in accounting or related field preferred.
Minimum of three years’ related experience.
State of Michigan Vehicle Operator’s License
Ability to interpret basic accounting and banking practices and to learn and follow accounting and billing clerical procedures.
Thorough knowledge of office practices, systems, procedures and equipment, including but not limited to photocopiers, multi-line phone systems, e-mail and internet use.
Ability to perform mathematical computations rapidly and accurately.
Ability to detect errors, determine cause and make corrections.
Possess excellent verbal and written communication skills including spelling and grammar.
Demonstrated ability to be detail oriented, accurately manage multiple tasks and stay organized.

Why TCLP?

Be part of a mission-driven organization that directly impacts your community.
Enjoy a collaborative, supportive work culture with a strong focus on employee well-being.
Competitive compensation and benefits including health insurance, 100% employer paid dental and vision insurance, 10% employer contribution to a 457 deferred compensation retirement plan, and a defined benefit pension retirement plan.
Opportunities for professional development and growth.

Hourly Rate: $24.50 to $30.62 per hour, depending on qualifications, education, and experience.

How to Apply: Visit TCLP' s careers page to complete an application and submit the following materials:

Resume
Cover Letter
Three Professional References
TCLP Employment Application

Applications will be reviewed as received until the position is filled.

TCLP is an Equal Employment Opportunity Employer
A diverse team makes a strong team. As an Equal Employment Opportunity employer, we are strongly committed to creating a dynamic and equitable workforce that mirrors the community and world that we serve. TCL&P encourages people from all backgrounds to apply.

Customer Service; Customer Service Representative; Utility Billing; Billing; Account Management

Job Type: Full-time

Pay: $24.49 - $30.62 per hour

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer experience representative jobs in traverse city, mi

Customer Service Representative

Customer Service Representative (CSR)

Patient Access Representative

Scheduler/Dispatcher

Patient Service Representative

Customer Service Representative - CSR

Line Cook

Direct Marketing

Sales Representative

Route Driver

Local Delivery Driver CDL A

Plumbing Inspector

Counter Sales Representative

Medical Front Office Reception - Check In/Check Out

Business Development Representative

Store Merchandiser - Night Shift, part time

Cashier / Customer Service Representative

Sales Representative

Cashier/Customer Service Representative

Sales Representative - Uniform

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