Top 7 Service writer Jobs in Traverse City Mi

Automotive Service Advisor - NO WEEKENDS
Serra Traverse City —Traverse City, MI
- Full-time
- Dealership
- Driver's License
- Communication skills
- Disability insurance
- Health insurance
Service Assistant Coordinator
BMW of Traverse City —Traverse City, MI
- Full-time
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Aftermarket Manager
Hutson, Inc —Williamsburg, MI
- Full-time
- Dealership
- Merchandising
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Quick Lube Technician
Fox Grand Traverse —Traverse City, MI
- Full-time
- Clean driving record
- Computer literacy
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Assistant Automotive Service Center Manager
Blain's Farm & Fleet —Traverse City, MI
- Full-time
- Pass drug screening
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Service Writer
Vermeer Midwest —Mancelona, MI
- Full-time
- Background check
- Dealership
- Computer literacy
- Profit sharing
- AD&D insurance
Quick Apply
14d
Service Writer
Vermeer Midwest-Mancelona —Mancelona, MI
- $28 - $32 an hour
- Overtime
- Background check
- Dealership
- Pass drug screening
- Profit sharing
- AD&D insurance
Quick Apply

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Automotive Service Advisor - NO WEEKENDS

Serra Traverse City -
Traverse City, MI

Apply Now

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer follow-ups
Email customer support
Maintaining an organized workspace
Automobile maintenance requirements
Phone communication
Caseload management
Service scheduling
Client rapport building
Greeting customers
Team scheduling
Automotive customer education
Driver's License
Phone customer support
Automotive service
Task assignment
Communication skills
Entry level
Retail sales
Time management

Full Job Description

Automotive Service Advisor

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you!

A little history...

"Take care of the customer and your employees, and the rest will take care of itself."- Albert M. Serra

Serra Traverse City is proud to be part of Serra Automotive, one of the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years, the dealership achieved Top Five status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong.

Today, Serra Automotive operates in eight states and employs over 3,600 people. The network includes 61 dealerships and represents 86 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry.

Automotive Service Advisor Summary:

As an Automotive Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

In this role, you get to...

Oversee flow of the Drive Lane, ensure that customers receive prompt, courteous, and effective service
Assist customers determine what services they may need based on vehicle maintenance issues
Keep customer informed on completion times, estimates, and possible changes
Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether by phone, email, text or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Effectively communicating information regarding parts, repair orders, costs, warranties, etc. with customers, peers and management
Schedule appointments for customers
Maintain a professional appearance and a neat work area.
Perform other duties as assigned.

You have...

Excellent customer service, interpersonal, and communication skills
Strong listening, observational, organizational, and time management skills
The ability to motivate and build rapport with people
The ability to work autonomously and manage your own caseload
An empathetic, non-judgmental and ethical approach
Valid driver's license
Professional, well-groomed personal appearance
The ability to multitask

We have...

Medical, Dental, Vision, 401K, Short- and Long-Term Disability
$15k of Employer-paid Life Insurance
Employee ReferralDiscount Program, Employer-Paid College Tuition
Growth Opportunities
And More...

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hand to finger, handle or feel. The employee frequently is required to talk or hear. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Apply Now

Refine Your Search

service writer jobs in traverse city mi

Automotive Service Advisor - NO WEEKENDS

Service Assistant Coordinator

Aftermarket Manager

Quick Lube Technician

Assistant Automotive Service Center Manager

Service Writer

Service Writer

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