Top 18 Desktop support technician Jobs in Trenton, Mi

Desktop Support Technician II
Jackson Dawson —Dearborn, MI
- $27 - $32 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
8h
Desktop Support Technician II
Wayne Health —Detroit, MI
- Full-time
- Hospital
- Computer literacy
- HIPAA
Help Desk Technician
Care Solution —Detroit, MI
- $23 - $26 an hour
- Call employer
- Customer service
- Computer literacy
- Mid-level
Quick Apply
9d
Desktop Support Technician
Cognizant —Detroit, MI
- Full-time
- 5 years
- Office
- Windows
6d
IT Service Desk Technician
OHM Advisors —Livonia, MI
- Full-time
- Office
- Windows
- Conflict management
- Profit sharing
- Wellness program
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7d
Support Technician
NuWave Technology Partners LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Field Service Engineer-Desktop Support
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
6d
IT Support Technician - Microsoft 365, AD & Migration Support
Proactive Technology Management —Royal Oak, MI
- Full-time
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
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Field Technician
Valsoft Corporation —Detroit, MI
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
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2d
IT Systems Engineer - Tier 3
STACK Cybersecurity —Livonia, MI
- $80,000 - $120,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply
Field service engineer
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
Field service engineer (Desktop ,AV, Mobility )
Cognizant —Detroit, MI
- Full-time
- Mid-level
- Office
- Windows
Field Service Technician I
Quest International —Detroit, MI
- $24 - $29 an hour
- Overtime
- Background check
- Windows
- Ability to lift 50 pounds
- Paid training
- Health savings account
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13d
Fleet Technician 2 (Experienced) (Evenings)
PepsiCo Beverages North America —Detroit, MI
- $32.10 an hour
- Evening shift
- CDL B
- ASE Certification
- 18 years or older
- Health insurance
- Dental insurance
Data Center Cabling Supervisor | Sr. Technician
Align Communications —Detroit, MI
- Full-time
- Construction site
- 3 years
- Bachelor's degree
- Paid training
- Commuter assistance
Quick Apply

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Desktop Support Technician II

Jackson Dawson -
Dearborn, MI

Quick Apply

Job Details

Full-time
$27 - $32 an hour
8 hours ago

Qualifications

Smartphone (troubleshooting support)
Wireless networking
Windows
Android
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
macOS administration
Microsoft Teams
SharePoint
Technical writing
macOS
Ticketing system technical support

Full Job Description

About the Role

Jackson Dawson is hiring an experienced Desktop Support Technician II to join our IT team. This is a hands-on, senior-level individual contributor role for someone who thrives on solving the tough tickets, owning end-to-end device lifecycle work, and being the go-to technical presence both in our offices and out in the field at client events.

You'll operate with a high degree of autonomy — handling escalations from our Level I technician, leading imaging and provisioning workflows, and serving as the senior on-site IT presence at experiential marketing activations. You'll also act as an informal technical mentor to our Level I technician, sharing your knowledge and helping raise the bar for the whole team.

If you like variety — one day tuning up an Intune policy, the next day making sure a fleet of show computers is production-ready for a client activation — this role will keep you engaged.

Work environment: On-site (Dearborn, MI)

What You'll Do

Advanced End-User Support

Serve as the escalation point for complex issues from the Level I technician and drive them to resolution with minimal direction.
Diagnose and resolve advanced hardware issues on Windows PCs, Macs, laptops, displays, and peripherals, including component-level troubleshooting and vendor warranty coordination.
Install, configure, and optimize business software on Windows and macOS, including conflict and compatibility resolution.
Provide advanced Microsoft 365 support — mailbox configuration, Teams administration, SharePoint permissions, and OneDrive sync troubleshooting.
Spot recurring patterns and recommend process or tooling improvements to the IT Administration & Help Desk Manager.

Device Imaging, Provisioning & Lifecycle

Own the end-to-end imaging and provisioning process for Windows and Mac devices, including build configuration, software packaging, and security baselines.
Prepare and validate show computers for client events, ensuring software, branding assets, and client-specific configurations are production-ready.
Manage device enrollment, configuration profiles, and policies in Microsoft Intune and Apple Business Manager.
Lead hardware refresh cycles: scheduling, data migration, decommissioning, and asset record accuracy.
Maintain and improve imaging templates and provisioning runbooks, and keep the Level I technician up to speed on changes.

Mobile Device Management

Configure, manage, and troubleshoot iPads and iOS devices for both employee and client event use — MDM enrollment, app deployment, and configuration profiles.
Support Android devices where applicable.
Resolve advanced connectivity, application, and MDM policy issues across office and event environments.

Connectivity & Workspace Support

Diagnose and resolve end-user and device-level network issues across wired and wireless environments; escalate infrastructure-layer issues to IT Operations with clear documentation.
Deploy, configure, and troubleshoot VPN clients for remote and traveling employees.
Assist IT Operations with basic network tasks — switch port configuration, VLAN assignments, and access point provisioning — as directed.
Set up and troubleshoot AV and presentation technology in conference rooms and event spaces.
Lead the technology side of new hire onboarding: workspace build, account provisioning coordination, device handoff, and IT orientation.

Event & Show Site Support

Travel to client events and experiential activations as the senior on-site IT presence.
Plan, set up, test, and tear down show computers, displays, and supporting hardware; validate full technology readiness before go-live.
Own on-site issue resolution during events and make sound judgment calls under time pressure in client-facing environments.
Brief the Level I technician on event-specific configurations when deployed together.
Provide pre- and post-event status reporting to the IT Administration & Help Desk Manager.

Mentorship & Knowledge Sharing

Serve as the informal technical lead and day-to-day resource for the Level I technician — answering questions, reviewing work, and coaching through complex issues. (This is a mentoring relationship, not a management one.)
Contribute to and maintain the IT knowledge base; document new solutions, update outdated procedures, and flag gaps.

Documentation & Help Desk Operations

Log all support requests and resolutions in the ticketing system with thorough, KB-quality descriptions.
Set the documentation standard for the team by reviewing and validating quality on escalated tickets.
Maintain accurate records of device inventory, loaner equipment, and asset assignments.
Surface systemic issues, recurring failures, and process gaps — with recommended solutions — to the IT Administration & Help Desk Manager.

What You Bring

Qualifications

2–4 years of hands-on experience in a desktop support or IT technician role.
Demonstrated proficiency supporting both Windows 10/11 and macOS in a business environment.
Solid working knowledge of Microsoft 365, including advanced troubleshooting of Outlook, Teams, SharePoint, and OneDrive.
Hands-on experience with MDM platforms — Microsoft Intune and/or Apple Business Manager.
Experience with computer imaging and device provisioning for both Windows and Mac.
Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, wireless, and VPN client troubleshooting.
Familiarity with Active Directory or Microsoft Entra ID for basic user and device management.
Experience supporting iOS devices (iPad/iPhone), including MDM enrollment and configuration.
Proven ability to work independently, manage a ticket queue, and resolve complex issues without close supervision.
Strong written communication skills — you can produce documentation that others can actually follow and build on.

Preferred

CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator (MD-102).
Experience supporting technology at live events, activations, or other fast-paced client-facing environments.
Basic scripting for automating repetitive tasks (PowerShell preferred).
Familiarity with Microsoft Defender for Endpoint or similar EDR at the end-user/device level.
Experience coordinating with vendors for hardware warranty, repair, or replacement.

Why Jackson Dawson

You'll work at the intersection of enterprise IT and experiential marketing — supporting the technology behind live client activations for some of the most recognizable brands in the industry. It's a role where technical depth, calm judgment under pressure, and a client-ready presence all matter.

Jackson Dawson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Quick Apply

Refine Your Search

desktop support technician jobs in trenton, mi

Desktop Support Technician II

Desktop Support Technician II

Help Desk Technician

Desktop Support Technician

IT Service Desk Technician

Support Technician

Field Service Engineer-Desktop Support

IT Support Technician - Microsoft 365, AD & Migration Support

Field Technician

IT Systems Engineer - Tier 3

Field service engineer

Field service engineer (Desktop ,AV, Mobility )

Field Service Technician I

Fleet Technician 2 (Experienced) (Evenings)

Data Center Cabling Supervisor | Sr. Technician

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