Customer Care Representative
HNL Lab Medicine —Allentown, PA
- Part-time
- Anatomy knowledge
- Basic math
- English
Customer Care Representative
Casella Waste Systems, Inc. —Northampton, PA
- Full-time
- Research
- Mid-level
- High school diploma or GED
Quick Apply
10d
Senior Director, Global Head of Client Services - Clinical Trials Division
Thermo Fisher Scientific —Allentown, PA
- $157,700 - $236,525 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Sr. Technical Services Representative
LATICRETE International, Inc. —Reading, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
7d
Customer Care Account Representative
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator - Mega
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator - VDC
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Account Representative - East
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level

Discover related jobs

Based on your search for senior customer service jobs.

Senior Production Manager
The Judge Group —Reading, PA
Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Coach and develop supervisors, team leads, and operators…
$150,000 - $170,000 a year
Quick Apply
Senior Manager Voice of Customer Business Partner Lead
Jazz Pharmaceuticals —Philadelphia, PA
Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
$136,000 - $204,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year
Front Desk Receptionist- part time needed!
The Avalon of Lewis Center —Lewis Center, OH
This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and…
From $15 an hour
14d

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer service in trexlertown, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service jobs near trexlertown, pa

Customer Care Coordinator jobs in Easton, PA

Customer Support Representative jobs in Allentown, PA

Customer Success Manager jobs in Wisconsin

Customer Care Coordinator jobs in San Bernardino, CA

Customer Care Coordinator jobs in Fort Myers, FL

Customer Care Coordinator jobs in Rosenberg, TX

Student Disability Services Coordinator jobs in Connecticut

Patient Care Coordinator jobs in Boston, MA

Customer Care Coordinator jobs in Washington, DC

Customer Services Remote jobs in Rochester, NY

Customer Care Coordinator jobs in Pittsburgh, PA

Customer Care Coordinator jobs in Phoenix, AZ

Customer Advocate jobs in Remote

Overnight Customer Service Remote jobs in Nashville, TN

Campus Testing Coordinator jobs in Fort Worth, TX

Health Care jobs in Oklahoma City, OK

Customer Care Coordinator jobs in Tulsa, OK

Customer Support Representative jobs in Lahore, VA

Senior Customer Service Representative Remote jobs in Texas

Peer Support Specialist jobs in Broward County, FL

Customer Care Representative

HNL Lab Medicine -
Allentown, PA

Apply Now

Job Details

Part-time

Qualifications

Anatomy knowledge
Medical software
Spreadsheets
Basic math
English
High school diploma or GED
Productivity software
Laboratory information systems (LIS)
Clinical confidentiality policies

Full Job Description

Work Schedule:

M-F Variable Days 1400-1800, Every Other Weekend Sat/Sun Variable Start 1100-1200, Holiday Rotation

The primary focus of the Customer Care Representative is to provide clear, effective, and seamless communication regarding laboratory inquiries to our valued clients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Possesses a sense of urgency while providing clear, friendly, caring, and professional communication in all verbal and electronic contact with clients showing a commitment to customer satisfaction.
Excels in the ability to multitask in a fast-paced environment, including but not limited to, managing two desktops while handling customer inquiries via phone, email, fax, and other electronic communication in a timely manner to effectively provide an elevated level of customer satisfaction.
Makes outgoing calls to notify clients, including but not limited to; STAT, critical, and/or client requested results within their expected turnaround time.
Takes incoming calls to respond to inquiries including but not limited to; specimen requirements, test results, patient billing, statement inquiries, dispatch requests, IT Help and testing schedules.
Maintains up-to-date knowledge and adheres to the department Standard Operating Procedures (SOPs). Understands and abides by patient confidentiality regulations.
Performs data processing, sorts/distributes mail, prints reports, handles requisitions, and files data to include verification of patient demographics and billing information in the financial system.
Receives and makes an average of 10-12 calls (minimum) per hour.
Documents all communication accurately within designated platform with Customer Service.
Possesses a strong understanding of the Laboratory Information System (LIS) functions including, but not limited to, Call Back, CoPath, and all systems within Customer Service.
Cross trains in all functions within Customer Service in performing job duties as required. Accepts additional responsibilities as needed. Maintains work assignment flexibility and communicates ongoing/outstanding information with colleagues of the oncoming shift. Provides flexibility in schedule to accommodate department workflow.
Actively participates in department and group huddle discussions. Participates in the Continuous System Improvement (CSI) and continuing education programs.
Assists with training and cross training of co-workers and/or new employees.
Completes any/all tasks delegated by management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or GED. Call center and/or clinical experience preferred.

Language Ability:

Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition, and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.

Communication Ability:

Must demonstrate and foster positive attitude with patience, tact, cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, and upset clients.

Math Ability:

Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

Excellent communication, organization, interpersonal and problem-solving skills. Discretion and confidentiality with patient data. Ability to perform duties with accuracy and attention to detail. Ability to work under stress.

Computer Skills:

Microsoft Office products, processing, spreadsheets, e-mail, designated laboratory, and customer service software.

Certificates and Licenses:

No certification/licenses needed

HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Address:

794 Roble Rd

Primary Location:

HNL- Roble

Position Type:

Onsite

Department:

1046-00012 Customer Care

Apply Now

Refine Your Search

senior customer service jobs in trexlertown, pa

Customer Care Representative

Customer Care Representative

Senior Director, Global Head of Client Services - Clinical Trials Division

Sr. Technical Services Representative

Customer Care Account Representative

Customer Care Project Coordinator

Customer Care Project Coordinator - Mega

Customer Care Project Coordinator - VDC

Customer Care Account Representative - East

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer service in trexlertown, pa

Explore jobs in more locations

QUALIFICATIONS:

Job Seeker Tools

Employer Tools

Browse

Stay Connected