Top 21 Helpdesk technician Jobs in Troy, Ny

Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
Help Desk Technician
SteadFastIT —Saratoga Springs, NY
- $20.15 - $22.15 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Niskayuna, NY
- $39,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
10d
Senior Developer Support Technician - Albany, NY
Rocket Science Group —Albany, NY
- $55,000 - $85,000 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Help Desk Technician
cb20 —Schenectady, NY
- $20 - $22 an hour
- Full-time
- Mid-level
- Travel
- Leadership
Quick Apply
9d
Network Engineer, Tier 1
State of New York - Empire State Development, NYS —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
Network Engineer, Tier 1
Empire State —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
Systems & Network Technician
cb20 —Burnt Hills, NY
- $22 - $26 an hour
- Weekends as needed
- Computer Science
- Mid-level
- High school diploma or GED
Quick Apply
Cleared Computer Technician
Colossal Contracting LLC —Ballston Spa, NY
- Full-time
- Mid-level
- In-person
- 1 year
- Dental insurance
- 401(k)
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —West Coxsackie, NY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Advanced Audio Visual Technician
Albany Medical Center —Albany, NY
- $70,068 - $108,605 a year
- Full-time
- Mid-level
3d
Plant Utilities Assistant (NY HELPS) - VID 219098
State of New York - General Services, Office of —Albany, NY
- $42,641 - $52,413 a year
- Full-time
- Background check
- OSHA
- Mid-level

More jobs to discover

Find similar jobs that you might be interested in.

Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
Responds to telephone, email, and on-line requests for technical support. Minimum one-year experience in a technical support or help desk center is preferred.
$21 - $25 an hour
Help Desk Technician
cb20 —Schenectady, NY
The Help Desk Technician will review, triage, and resolve user tickets, escalating as necessary; and should be able to explain features of technical products,…
$20 - $22 an hour
Quick Apply
9d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in troy, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near troy, ny

Senior Help Desk Technician

Contact Government Services, LLC -
Albany, NY

Quick Apply

Job Details

Full-time
$40,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Video conferencing software
Video conferencing systems operation

Full Job Description

Senior Help Desk Technician

Employment Type: Full Time

Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End-user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Record and update required information for all IT-related tickets utilizing ITIL
Creation of Incident work-log entries
Accurately answer user support questions of software and hardware in the EOUSA office environment
Maintain Account Management forms for new and departed users per Government policy and procedures
Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:

One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or above

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:

Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: [email protected]

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

helpdesk technician jobs in troy, ny

Senior Help Desk Technician

Tier 1 Managed IT Technician

IT Support Technician

Help Desk Technician

Desktop Support Technician

Senior Developer Support Technician - Albany, NY

Help Desk Technician

Network Engineer, Tier 1

Network Engineer, Tier 1

Systems & Network Technician

Cleared Computer Technician

Now Hiring IT and Telecom Field Technicians

Advanced Audio Visual Technician

Plant Utilities Assistant (NY HELPS) - VID 219098

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in troy, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected