Top 71 customer service coordinator Jobs in troy mi

Customer Account Coordinator - Manufacturing
Medbio - Clinton Township —Clinton Township, MI
- $22 - $33 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Front Desk Coordinator / Receptionist
AmeriCenters, Inc. —Novi, MI
- $17 an hour
- Part-time
- Customer service
- Office
- Microsoft Office
- Paid holidays
- 401(k)
Quick Apply
Account Coordinator
Ulliance —Troy, MI
- Full-time
- Hybrid work
- Mid-level
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Inside Sales Coordinator
Refloor —Troy, MI
- $19 - $21 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
18h
Front Desk Coordinator
Aura Dental Studio —West Bloomfield Township, MI
- $20 - $25 an hour
- Part-time
- Dental office
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
15h
Network Success Coordinator
Big Star Transit, LLC —Detroit, MI
- $25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Health insurance
- Dental insurance
Quick Apply
Sales Coordinator
MDI Worldwide —Farmington Hills, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Front Office Coordinator
Athletico Physical Therapy —Sterling Heights, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Enrollment Coordinator
Bicycle Health —Detroit, MI
- $22.50 an hour
- Email
- Remote
- Spanish
- English
- Clinic experience
- Paid parental leave
- Paid holidays
5d
Customer Experience Coordinator
Cintas —Troy, MI
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Profit sharing
- AD&D insurance
Front Desk Coordinator
Berkley Family Dental —Berkley, MI
- $20 - $25 an hour
- Full-time
- Dental office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Guest Services Coordinator
MJR Digital Cinemas —Troy, MI
- Full-time
- Microsoft Excel
- Entry level
- Time management
Quick Apply
Customer Care Coordinator
InfuSystem Inc. —Rochester Hills, MI
- Hybrid work
- Writing skills
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Customer Service and Logistics Coordinator
iGAM SOLUTIONS —Detroit, MI
- $21 - $26 an hour
- Monday to Friday
- 5 years
- Mid-level
- Office
Account Coordinator - Remote M-F 2 - 10:30 pm ET
Zoll Medical Corporation —Detroit, MI
- $20 - $26 an hour
- Monday to Friday
- Remote
- Mid-level
- Associate's degree
Support Coordinator
Suburban Automotive Services —Auburn Hills, MI
- Full-time
- Background check
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Medical Care Coordinator
Physician Care Solutions, PC —Troy, MI
- $16 - $19 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
Quick Apply
Client Service Coordinator
WalkerHealthcare —Bloomfield Hills, MI
- Full-time
- Hybrid work
- Research
- Mid-level
- Microsoft Office
Quick Apply
Front Desk Campus Support Coordinator (On-site in Southfield)
Arizona College of Nursing —Southfield, MI
- $20 - $23 an hour
- Full-time
- School experience
- Writing skills
- HIPAA
- Health insurance
- Dental insurance
6d
Triage Coordinator
Optimal Care —Bingham Farms, MI
- $18 - $22 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Health savings account
Quick Apply
5d

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Customer Account Coordinator - Manufacturing

Medbio - Clinton Township -
Clinton Township, MI

Quick Apply

Job Details

Full-time
$22 - $33 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Customer returns handling
ERP systems
Microsoft Office
Manufacturing facility
Productivity software
Video conferences (communication methods)
Manufacturing
Associate's degree
Manufacturing company experience

Full Job Description

Summary of Function:

The Customer Service Representative manages customer accounts, coordinating communications and fostering relationships to support satisfaction, retention, and growth. They oversee sales order management, forecast entry, and lead the price adjustment process. This role advocates for the voice of the customer internally, drives issues resolution, and collaborates across departments to ensure successful delivery of Medbio products and services.

Major Duties and Responsibilities:

· Serve as the primary point of contact for assigned customer accounts via email, phone, and virtual meetings, building strong and positive relationships.

· Actively engage in customer virtual calls with professional on-camera presence and participate in on-site visits as needed

· Represent the voice of the customer in internal meetings, advocating for their needs, expectations, and feedback and drive issue resolution for customer concerns, complaints, returns, and product issues.

· Maintain accurate records of customer interactions and transactions using the ERP and CRM systems, as well as customer portals, when necessary.

· Responsible for sales order management, including initiating and overseeing the customer purchase order process, conducting contract reviews, confirming orders, managing order changes and customer returns, and identifying and resolving any order discrepancies or abnormalities.

· Manage and review open order reports with the management/operations team, collaborating with internal departments to understand and communicate the delivery status of outstanding orders; communicate any changes to the committed delivery schedule to customers in a timely manner.

· Provide customer-directed shipment requirements such as schedule, quantities, destination, transportation method, special instructions, and communication as necessary across departments.

· Gather forecasts from assigned customers, review for accuracy and consistency with historical trends and current business conditions, and enter the data into the ERP system.

· Evaluate and recommend pricing for current production parts based on material cost fluctuations and other relevant factors, ensuring proposed changes are aligned with company strategy and submitted for management approval.

· Develop a strong understanding of assigned customers’ parts, programs, markets, and product categories for each part in production, while actively learning about customer needs and priorities to strengthen relationships, identify new business opportunities, and support effective account management.

· Collaborate with Operations, Shipping, Production, Quality, Tooling, Sales, Finance, and Engineering personnel to guarantee the best customer experience.

· Maintain a clean, neat, professional, and safe work environment.

· Support and adhere to corporate mission, vision, and value statements and policies.

· Perform other duties as assigned by Sales Management.

Organizational Relationships:

Directly reports to the Customer Service Manager, while working closely with production management, engineering, and sales. Needs to be a team player and work closely with entire Medbio team.

Experience and/or Educational Requirements:

Education

Associate’s degree in applicable field or applicable industry experience required.

Experience

· 3+ years of experience as a Customer Service Representative or in a similar customer-facing role.

· Previous experience in a manufacturing setting.

· Proficiency with Microsoft Office Suite.

· Experience with CRM and ERP systems preferred.

Skills & Competencies

· Strong communication, negotiation, and interpersonal skills.

· Excellent organizational and time-management abilities.

· Attention to detail, proactive problem-solving, and follow-through.

· Ability to work collaboratively in a cross-functional, fast-paced environment.

· A commitment to providing outstanding customer service that builds trust and long-term relationships.

Physical Requirements:

Must be able to work and perform what would be considered standard practices for this type of positions in the industry.

Pay: $22.00 - $33.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Education:

Associate (Required)

Experience:

customer service representative: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service coordinator jobs in troy mi

Customer Account Coordinator - Manufacturing

Front Desk Coordinator / Receptionist

Account Coordinator

Inside Sales Coordinator

Front Desk Coordinator

Network Success Coordinator

Sales Coordinator

Front Office Coordinator

Enrollment Coordinator

Customer Experience Coordinator

Front Desk Coordinator

Guest Services Coordinator

Customer Care Coordinator

Customer Service and Logistics Coordinator

Account Coordinator - Remote M-F 2 - 10:30 pm ET

Support Coordinator

Medical Care Coordinator

Client Service Coordinator

Front Desk Campus Support Coordinator (On-site in Southfield)

Triage Coordinator

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