Top 13739 Experience manager Jobs in Troy Mi

Customer Experience Manager
General Motors —Warren, MI
- Email
- Up to 50% travel
- Mid-level
- 3 years
- Benefits from day one
1d
Manager, Learning and Development
Ford Motor Company —Dearborn, MI
- Online Application
- Hybrid work
- 5 years
- Master's degree
- Bachelor's degree
- Paid parental leave
- Paid holidays
6d
Operations Manager
Amazon.com Services LLC —Pontiac, MI
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Operations Manager
Renova One —Troy, MI
- $115,000 - $125,000 a year
- Full-time
- Background check
- Office
- Driver's License
Quick Apply
Delivery Operations Manager
Common Citizen —Ferndale, MI
- $70,000 - $100,000 a year
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
- Health insurance
- Dental insurance
Senior Manager - Operations
CRST The Transportation Solution, Inc —Warren, MI
- $110,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
7d
Community Manager
Associa —Troy, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Office Manager
Wolverine Electric Company LLC —Shelby Charter Township, MI
- $50,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
Box Office Manager - Royal Oak Music Theater
AEG Worldwide —Royal Oak, MI
- $63,700 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health savings account
- Paid holidays
Lead Respiratory Therapist - Pulmonary Function Lab Manager
Pulmonary & Critical Care Associates P.C. —Township of Shelby, MI
- From $35 an hour
- Full-time
- BLS Certification
- Mid-level
- Supervising experience
- Health savings account
- Health insurance
Quick Apply
Manager of Financial Advisors
Secure Financial Group —Troy, MI
- $82,480.07 - $150,000.00 a year
- Full-time
- Background check
- 5 years
- Mentoring
Quick Apply
Architectural Millwork Project Manager
Trend Millwork —Lincoln Park, MI
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Construction site
- Mid-level
- 401(k) matching
Quick Apply
Bilingual Assistant Liaison/Property Manager (Mandarin/English)
CSI Support & Development —Madison Heights, MI
- $21.63 an hour
- Full-time
- English
- Research
- Office
- Opportunities for advancement
Quick Apply
Commercial Property Accountant / CAM Specialist
Liberty Property & Asset Management —Troy, MI
- From $75,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Mandarin Speaking IT Administrator
Confidential —Troy, MI
- Up to $70,000 a year
- Overtime
- Background check
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
CONTROLLER (Nonprofit)
AgeWays —Farmington Hills, MI
- Online Application
- Microsoft Outlook
- CPA
- Office
- Paid holidays
- Health insurance
Quick Apply
UM Case Manager/Appeals Coordinator
Havenwyck Hospital (UHS) —Auburn Hills, MI
- $60,000 - $69,000 a year
- Full-time
- Background check
- LMFT
- Nursing
- Loan repayment program
- Health insurance
Quick Apply
BCBA Clinical Manager
Akoya Behavioral Health —Southfield, MI
- $95,000 a year
- Full-time
- Management
- 11+ years
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
Audit Sr. or Manager
Freedman & Goldberg CPAs PC —Farmington Hills, MI
- $90,000 - $150,000 a year
- Full-time
- CPA
- 5 years
- Office
- Health insurance
- 401(k)
Quick Apply
5d
Master Scheduler
Piston Automotive —Auburn Hills, MI
- Full-time
- Microsoft Excel
- ERP systems
- 8 years
- Health savings account
- Paid holidays

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Customer Experience Manager

General Motors -
Warren, MI

Apply Now

Job Details

Full-time
1 day ago

Benefits

Benefits from day one

Qualifications

Change management
Cross-functional collaboration
Team motivation (leadership skill)
Cross-functional communication

Full Job Description

Job Description

GM’s Customer Experience Team, part of Customer Care and Aftersales (CCA), is deeply committed to delivering a world-class customer experience. We attract more customers by focusing on processes which foster communication throughout the customer service journey to drive retention and contribute to the revenue that we generate in CCA. We elevate every customer’s engagement to improve outcomes for our dealers and customers. We remove obstacles and provide support to our field team to drive high-impact process improvements which help build trust with our field partners, dealers and end customers.

The Role

The Customer Experience Manager has a commitment to delivering exceptional customer experience by innovating with data to purposely improve the customer journey.

This role plays a key part in shaping the long-term customer experience strategy for GM’s Customer Care and Aftersales. The Customer Experience Manager ensures that customer-centricity remains a core driver of operational excellence and brand loyalty.

This role manages critical customer interactions and advocates for the customer by driving change to mitigate future concerns as well as owning current customer issues and bridging communication to support the customer through to resolution.

What You'll Do

Identify emerging trends, align initiatives with business objectives, and influence cross functional priorities.
Oversee a team of 5 and drive performance through mentoring, coaching and development.
Utilize data and feedback to develop and innovate new solutions to create a world-class customer experience.
Utilize problem-solving abilities to optimize workflow and reduce bottlenecks for our customers to improve the outcomes.
Analyze customer and dealer data to support process improvements for our dealers to ensure customers are satisfied with the time to complete their vehicle service visit and that the vehicle was fixed right the first time.
Manage interactions with the Customer Assistance Center and our retail field partners including end-to-end execution for high-profile referrals.
Coordinate empowerment and goodwill initiatives and lead training on the available tools.
Attend and participate in local dealer and field team meetings to help dealers identify opportunities and trends to drive process improvement.
Oversee repurchase execution processes.
Involvement in legal or compliance-related customer resolutions.

Your Skills & Abilities (Required Qualifications):

Proven experience in developing data-driven customer experience strategies, including translating analytics into actionable plans for the field and dealers.
A passion for great customer experience as well as an automotive industry acumen and versatility to work cross functionally across the organization and engage effectively with our retail dealer body.
An ability to motivate, inspire and act as a catalyst for innovation and change management,

What Will Give You a Competitive Edge (Preferred Qualifications)

Bachelor’s degree or equivalent experience
People leader skills
3-5+ years in automotive field operations or dealership service or parts operations



GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Apply Now

Refine Your Search

experience manager jobs in troy mi

Customer Experience Manager

Manager, Learning and Development

Operations Manager

Operations Manager

Delivery Operations Manager

Senior Manager - Operations

Community Manager

Office Manager

Box Office Manager - Royal Oak Music Theater

Lead Respiratory Therapist - Pulmonary Function Lab Manager

Manager of Financial Advisors

Architectural Millwork Project Manager

Bilingual Assistant Liaison/Property Manager (Mandarin/English)

Commercial Property Accountant / CAM Specialist

Mandarin Speaking IT Administrator

CONTROLLER (Nonprofit)

UM Case Manager/Appeals Coordinator

BCBA Clinical Manager

Audit Sr. or Manager

Master Scheduler

I want to receive the latest job alert for experience manager in troy mi

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