Top 25 Guest service agent Jobs in Truckee Ca

Front Desk Agent- FT- OVI
Olympic Village Inn —Olympic Valley, CA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Front Desk Agent
Hyatt Vacation Club at Northstar Lodge —Truckee, CA
- $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- Health insurance
14d
Front Desk Agent Swing
Boomtown Casino Resort —Reno, NV
- 8 hour shift
- Hotel
- 21 years or older
- Entry level
- Health insurance
- Dental insurance
Front Desk Agent-Day
Boomtown Casino —Verdi, NV
- $15 - $17 an hour
- 8 hour shift
- Hotel
- 21 years or older
- Entry level
- Health insurance
- Dental insurance
Quick Apply
1d
Guest Services Agent - Full Time
SpringHill Suites by Marriott —Truckee, CA
- $22 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
7d
Front Desk Associate / Reservations Agent
Clair Tappaan Lodge —Norden, CA
- $25 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Night Auditor (PT) - Front Desk Operations
SpringHill Suites Truckee —Truckee, CA
- $21 an hour
- Part-time
- Sales
- Ability to walk for extended periods
- Writing skills
Quick Apply
Front Desk Agent - Part-Time
Everline Resort & Spa —Olympic Valley, CA
- From $22 an hour
- 8 hour shift
- Entry level
- Resort
- Health insurance
- Dental insurance
Customer Intake Associate
Ayr Wellness —Reno, NV
- Weekends as needed
- High school diploma or GED
- Cash register
- 1 year
Quick Apply
Curbside Attendant
Ayr Wellness —Reno, NV
- Weekends as needed
- High school diploma or GED
- 1 year
- Entry level
Quick Apply
13d
Reservations Agent
Peppermill & Western Village —Reno, NV
- 18 years or older
- English
- High school diploma or GED
Quick Apply
Reservations Agent
Peppermill Resort Hotel —Reno, NV
- Full-time
- 18 years or older
- English
- High school diploma or GED
Lead Budtender
Ayr Wellness —Reno, NV
- Weekends as needed
- Mid-level
- High school diploma or GED
- 21 years or older
Quick Apply
14d
Front Desk Shift Manager-Graveyard-Silver Legacy
Caesars Entertainment —Reno, NV
- Overtime
- Background check
- Writing skills
- Basic math
Reservations Specialist
Atlantis Casino Resort Spa —Reno, NV
- Full-time
- Analysis skills
- Organizational skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Lead Reservations Coordinator
Atlantis Casino Resort Spa —Reno, NV
- Full-time
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Senior Call Center Manager
Atlantis Casino Resort Spa —Reno, NV
- Full-time
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Assistant Director of Revenue
Atlantis Casino Resort Spa —Reno, NV
- Full-time
- Inventory management
- 5 years
- Computer literacy
Quick Apply

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Guest Service Agent, Full-Time
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guest service agent jobs near truckee ca

Front Desk Agent- FT- OVI

Olympic Village Inn -
Olympic Valley, CA

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Qualifications

Guest reservation booking
Phone communication
Hotel and accommodations guest check-in
Hotel and accommodations guest special request handling
English
Hotel and accommodations guest inquiries
Hotel and accommodations guest check-out
Attention to detail
Hotel and accommodations guest issue escalation
Hotel and accommodations guest complaints handling
Client interaction via phone calls

Full Job Description

Position Summary/ Objective:

Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
Check guests/owners in and out of the resort, answering any questions they may have.
Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
Answer a high volume of inbound calls from guests/owners.
Communicate effectively with guests, owners, supervisors and associates.
Resolve customer complaints and problems calmly and effectively.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
Occasionally deliver guest request items to and from rooms.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adhere to performance standards, company policies and procedures, as they relate to the department.
Flexibility for Shifts. Weekends needed.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

1+ years of related experience, preferably within the hospitality industry.
Professional telephone etiquette is required.
High school diploma or equivalent.
Excellent communication and organizational skills.
Experience in the hospitality industry (time share preferred).
Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

Must be available to work various shifts including weekends and holidays.
Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

Must be able to stand and/or walk for up to 8 hours.
Must also be able to sit, stoop, kneel, crouch and crawl.
Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
Management has the right to revise this job description at any time.
The job description is not a contract for employment.

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in truckee ca

Front Desk Agent- FT- OVI

Front Desk Agent

Front Desk Agent Swing

Front Desk Agent-Day

Guest Services Agent - Full Time

Front Desk Associate / Reservations Agent

Night Auditor (PT) - Front Desk Operations

Front Desk Agent - Part-Time

Customer Intake Associate

Curbside Attendant

Reservations Agent

Reservations Agent

Lead Budtender

Front Desk Shift Manager-Graveyard-Silver Legacy

Reservations Specialist

Lead Reservations Coordinator

Senior Call Center Manager

Assistant Director of Revenue

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