Top 37 Service desk agent Jobs in Tucson, Az

Front Desk Agent - FT
Omni Hotels & Resorts —Tucson, AZ
- Full-time
- Math
- Entry level
- Resort
Quick Apply
Front Desk Agent
Hacienda Del Sol Resort —Tucson, AZ
- Full-time
- Computer literacy
- Computer skills
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent (Full-Time)
Canyon Ranch —Tucson, AZ
- From $17.50 an hour
- Full-time
- 1 year
- Entry level
- Resort
- Paid parental leave
- Health insurance
Part-Time/Full-Time Front Desk Agent
Hilton —Marana, AZ
- Weekends as needed
- Hotel
- High school diploma or GED
- Driver's License
Quick Apply
9d
Front Desk Agent
Country Inn & Suites —Tucson, AZ
- From $15.15 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Receptionist - State Farm Agent Team Member
Merrie Mccain-Connon - State Farm Agent —Tucson, AZ
- $36,000 - $42,000 a year
- Full-time
- Computer literacy
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
FRONT DESK AGENT
TEXAS WESTERN MANAGEMENT PARTNERS —Tucson, AZ
- Weekends as needed
- Hotel
- Marketing
- Entry level
Quick Apply
Attorney-Represented Bodily Injury Associate Manager
National General —Arizona
- $68,500 - $124,600 a year
- Online Application
- Remote
- Mentoring
- US work authorization
- Fair chance
Specialty Vehicle Technical Lead
National General —Arizona
- $37.98 - $52.70 an hour
- Online Application
- Remote
- ASE Certification
- Microsoft Excel
- Microsoft Outlook
2d
Front Desk Agent
Hilton —Tucson, AZ
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
9d
Part-Time Front Desk Agent
Hilton —Tucson, AZ
- Part-time
- Hotel
- High school diploma or GED
- Driver's License
Quick Apply
1d
Tier II Service Desk Engineer
Unio Digital —Tucson, AZ
- Full-time
- Mid-level
- 4 years
- Communication skills
- Paid time off
- 401(k) 4% Match
Quick Apply
Desktop Support Analyst II
Amerilife Group, LLC —Tucson, AZ
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
Night Auditor/ Front Desk Agent
Hampton Inn & Suites Tucson Mall —Tucson, AZ
- From $16.50 an hour
- Weekends as needed
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Wyndham Westward Look Grand Resort & Spa - Front Desk Agent
Aimbridge Hospitality —Tucson, AZ
- From $19.50 an hour
- Full-time
- High school diploma or GED
- In-person
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
14d
Front Desk Sales Associate
Massage Envy —Oro Valley, AZ
- Full-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Front Desk Agent
Catalina Inn —Tucson, AZ
- $15.45 an hour
- Part-time
- Writing skills
- Hotel
- US work authorization
- Paid time off
Quick Apply
5d
NIGHT AUDIT/OVERNIGHT SECURITY
TEXAS WESTERN MANAGEMENT PARTNERS —Tucson, AZ
- Overnight shift
- Hotel
- Entry level
Quick Apply
Leasing Associate
RPM Living —Tucson, AZ
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
1d
Front Desk Associate - WorldMark Rancho Vistoso Resort
Travel + Leisure Co. —Oro Valley, AZ
- $16.07 an hour
- Email
- Computer literacy
- Basic math
- English
- Wellness program
- Paid holidays
Quick Apply
3d

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Front Desk Agent - FT

Omni Hotels & Resorts -
Tucson, AZ

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Omni Tucson National Resort & Spa

The Omni Tucson National Resort & Spa, our four-diamond luxury property, has it all -- from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship golf courses, including six signature dining outlets, our beautiful Mokara Spa, and 130 premier guest rooms.

The Omni Tucson National Resort & Spa's associates enjoy an exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, we invite you to bring your talent to join the team at the Omni Tucson National Resort & Spa.

FRONT DESK AGENT
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

RESPONSIBILITIES:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

QUALIFICATIONS:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

Refine Your Search

service desk agent jobs in tucson, az

Front Desk Agent - FT

Front Desk Agent

Hotel Front Desk Agent (Full-Time)

Part-Time/Full-Time Front Desk Agent

Front Desk Agent

Receptionist - State Farm Agent Team Member

FRONT DESK AGENT

Attorney-Represented Bodily Injury Associate Manager

Specialty Vehicle Technical Lead

Front Desk Agent

Part-Time Front Desk Agent

Tier II Service Desk Engineer

Desktop Support Analyst II

Night Auditor/ Front Desk Agent

Wyndham Westward Look Grand Resort & Spa - Front Desk Agent

Front Desk Sales Associate

Front Desk Agent

NIGHT AUDIT/OVERNIGHT SECURITY

Leasing Associate

Front Desk Associate - WorldMark Rancho Vistoso Resort

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