Top 338 Service dispatcher Jobs in Tucson, Az

Police Communications Dispatcher - Tuc
Arizona Department of Public Safety —Tucson, AZ
- $52,839.04 - $69,614.13 a year
- Weekends as needed
- Writing skills
- Basic math
- English
Associate EMS Dispatcher
AMR —Tucson, AZ
- From $20.81 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Entry level
10d
Customer Service Representative - Tucson, AZ
SUPPLYONE INC. —Tucson, AZ
- $45,000 - $50,000 a year
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Nurse Manager of Surgical Services
Northwest Medical Center Sahuarita —Sahuarita, AZ
- Full-time
- Nursing
- Surgery
- RN License
- Health insurance
- Dental insurance
Quick Apply
Development Manager Events & Donor Services
Tucson Symphony Orchestra —Tucson, AZ
- $45,000 - $50,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health insurance
Quick Apply
11d
Financial Customer Service Representative- $1,000 New Hire Bonus! Onsite
Alorica —Tucson, AZ
- $17 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Office
- Paid training
- Health savings account
Quick Apply
LS - Line Service Manager
Atlantic Aviation —Tucson, AZ
- $68,000 - $70,000 a year
- Overtime
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
11d
Inbound Customer Service Representative
Afni —Tucson, AZ
- $17.00 - $17.50 an hour
- Online Application
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Health insurance
Quick Apply
GEICO Customer Service Representative
GEICO —Tucson, AZ
- $19.06 - $23.82 an hour
- Weekends as needed
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
11d
Customer Service Agent
Afni —Tucson, AZ
- $17.00 - $17.50 an hour
- Online Application
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Afni —Tucson, AZ
- $17.00 - $17.50 an hour
- Online Application
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Bruegger's Bagels —Tucson, AZ
- $17 - $20 an hour
- Part-time
- Serving
- English
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Service Advocate - Train On-Site Home Office Program - Salary up to $21.05/hour
Citi —Tucson, AZ
- Up to $21.05 an hour
- Full-time
- Hybrid work
- Writing skills
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Representative
Graybar Electric Company, Inc. —Tucson, AZ
- $21.48 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Rep
QDI Stone —Tucson, AZ
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Allstate Licensed Insurance Customer Service Representative
Sharliene Tripp Insurance Agency - Allstate —Tucson, AZ
- $47,000 - $67,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Home Health
- Associate's degree
- Paid training
- Paid holidays
Quick Apply
Police Comm Dispatcher
State of Arizona —Tucson, AZ
- $52,839.04 - $69,614.13 a year
- Weekends as needed
- CAD
- High school diploma or GED
- US work authorization
- Paid parental leave
- Paid holidays
Dispatcher
Quorum Services —Tucson, AZ
- $16 - $17 an hour
- Part-time
- Background check
- CPR Certification
- Clean driving record
- Paid training
- Health savings account
Quick Apply
Customer Service Representative
Sidewinder Plumbing —Tucson, AZ
- $16 - $19 an hour
- Call employer
- Computer literacy
- Plumbing
- Computer skills
Quick Apply
Customer Service Representative/Dispatcher
Geeks 2 You —Tucson, AZ
- $16 - $18 an hour
- Part-time
- Computer literacy
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
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Police Communications Dispatcher - Tuc

Arizona Department of Public Safety -
Tucson, AZ

Apply Now

Job Details

$52,839.04 - $69,614.13 a year

Qualifications

Record keeping
Computer operation
Confidential information handling
Team leadership
Writing skills
Copy machines
Basic math
Mapping software
Employee relationship building
English
Radio communication systems
High school diploma or GED
Transcription
Fax machines
Voice modulation techniques
Telephone systems
Multi-line phone systems
Typing
Clerical experience
Faxing
Computer-aided dispatch (CAD) software
Editing
Emergency dispatch systems (law enforcement)
Quality data entry

Full Job Description

Summary Statement

This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies in Tucson. Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.

This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Performs other duties as required. This is a competitive classification.
Application period may close without notice.

Criticall (Non-Data Entry) = 100% weighted

If you have a disability which may require an accommodation, please notify
Human Resources in writing prior to the test date.

Essential Functions (not intended to be all inclusive)

1. Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.

2. Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.

3. Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.

4. Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks by typing on a computer keyboard.

5. Reads/interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas using an Arizona state map, U.S. atlas, city and county maps, and various computer mapping systems. Interprets telephone or radio call locations from maps by applying knowledge of state highway system and geography in order to provide appropriate and timely assistance.

6. Greets visitors in person in order to provide assistance or refer to appropriate staff members/section. Provides educational or public relations tours and presentations of the dispatch center to members of the public, citizen's academies, legislative personnel, other agencies, etc.

7. Provides back-up coverage for Department public safety call takers.

Knowledge, Skills, and Abilities Required

Knowledge of:
1. business English, spelling, grammar, and punctuation required to compose and proofread written documents (e.g. memorandum, letters, reports, studies, manual, training material, etc.) of moderate to complex difficulty on various subjects for various levels of leadership.

Skill in:
1. communicating clearly, concisely and effectively, both orally and in writing.
2. the operation of a multi-channel radio with multiple frequencies, distinguishing and recognizing a variety of radio voice transmissions.
3. the use of computer/keyboard devices to retrieve and/or enter information.
4. effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
5. the use of modern office equipment (e.g. various keyboards, multi-line telephone system, photo copiers, radio devices, FAX machines, shredders, etc.).
6. recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.

Ability to:
1. type at 40 net words per minute or equivalent acceptable keystrokes for accurate and timely information entry into CAD and other computer programs.
2. operate computer-aided dispatch (CAD) equipment.
3. establish, develop, and maintain courteous and effective working relationships.
4. accept and apply constructive criticism and critiques.
5. maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
6. consistently speak in a clear, well-modulated voice.
7. memorize, retain, and accurately recall information and codes.
8. multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action.
9. read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, etc.).
10. understand verbal instructions in the use of specialized equipment.
11. work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
12. perform detailed work with a high degree of accuracy, at times during stressful situations.
13. accurately understand various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner.
14. effectively interpret a variety of maps and dispatch information to field personnel.
15. accurately interpret and follow Department rules and guidelines, (e.g. General Orders, Director's Management Regulations, Law Enforcement Merit System Council Rules, section policies/procedures).
16. work within deadlines in order to complete assignments.
17. calculate mathematical problems involving addition, subtraction, multiplication and division of simple to moderate difficulty.
18. interact with visitors in person in a courteous, professional and effective manner.
19. develop, lead, and participate in team and work groups.

Minimum Qualifications

Requires a high school diploma or G.E.D. and one (1) year of clerical, customer service or public contact experience.

ADDITIONAL REQUIREMENTS:
Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.

Must be able to type a minimum of 40 words per minute or equivalent keystrokes in CAD and/or other computer programs for accurate and timely information entry within six months of hire.

Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Limited travel is necessary.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
24 hour/7 day emergency dispatcher center operation setting.
Work is performed in a confined area with limited mobility.
May be required to sit for extended periods of time with limited or no breaks.

Must successfully complete the examination process.

FLSA Status: Non-Exempt.

Progression to the next step requires an overall performance rating of at least "Standard" in the last 12 months.

Apply Now

Refine Your Search

service dispatcher jobs in tucson, az

Police Communications Dispatcher - Tuc

Associate EMS Dispatcher

Customer Service Representative - Tucson, AZ

Nurse Manager of Surgical Services

Development Manager Events & Donor Services

Financial Customer Service Representative- $1,000 New Hire Bonus! Onsite

LS - Line Service Manager

Inbound Customer Service Representative

GEICO Customer Service Representative

Customer Service Agent

Customer Service Representative

Customer Service Representative

Customer Service Advocate - Train On-Site Home Office Program - Salary up to $21.05/hour

Customer Service Representative

Customer Service Rep

Allstate Licensed Insurance Customer Service Representative

Police Comm Dispatcher

Dispatcher

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Customer Service Representative/Dispatcher

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Summary Statement

Essential Functions (not intended to be all inclusive)

Knowledge, Skills, and Abilities Required

Minimum Qualifications

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