Top 31 Customer care manager Jobs in Tucson Az

Customer Program Manager - Aerospace & Defense
Celestica —Tucson, AZ
- $110,000 - $126,000 a year
- Background check
- 6 years
- PMP
Quick Apply
Customer Service Manager
Northwest Exterminating —Tucson, AZ
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Microsoft Office
- 3 years
- Paid training
- Health savings account
Quick Apply
11d
Assistant Manager Customer Experience
JCPenney —Tucson, AZ
- $43,400 - $80,600 a year
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Store discount
- Paid holidays
12d
Client Service Manager
Current —Tucson, AZ
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- CPA
- Office
- Senior level
- Disability insurance
- Health insurance
Customer Service Manager
Vestis —Tucson, AZ
- Online Application
- Computer literacy
- Mid-level
- Office
Quick Apply
Security Client Navigator
Community Medical Services —Tucson, AZ
- Full-time
- Addiction Medicine
- HIPAA
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
7d
Sales / Customer Service Manager
High Spirits Flutes —Tucson, AZ
- $20 an hour
- Full-time
- Mid-level
- Supervising experience
- Organizational skills
Quick Apply
12d
Client Services Coordinator
Community Medical Services —Tucson, AZ
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Medication administration
- Health savings account
- Paid holidays
Quick Apply
12d
Program Manager, Strategic Customer Delivery
Clinisys —Tucson, AZ
- $108,000 - $156,000 a year
- 5 years
- HIPAA
- Master's degree
- Health insurance
- 401(k)
FT Retail Customer Experience Manager
Michaels Stores —Tucson, AZ
- Weekends as needed
- Mid-level
- Retail management experience
- Health insurance
- Dental insurance
Customer Experience Manager
Five Below Inc —Green Valley, AZ
- From $18.15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
Account Manager | Sales & Customer Solutions
Hillyard, Inc. —Tucson, AZ
- $60,000 - $80,000 a year
- Monday to Friday
- Mid-level
- Business development experience
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
165 - Food City Asst Customer Service Mgr - W. Valencia & 12th Ave.
Raley's Supermarkets —Tucson, AZ
- Part-time
- 18 years or older
- Merchandising
- Ability to lift 50 pounds
- Store discount
- Health insurance
9h
Senior Manager, Customer Migration & Transformation
Clinisys —Tucson, AZ
- $125,000 - $160,000 a year
- Full-time
- 7 years
- Up to 50% travel
- System design
- Health insurance
- 401(k)
Client Support - Commercial Lines
The Mahoney Group —Tucson, AZ
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Client Administrator - Commercial Lines
The Mahoney Group —Tucson, AZ
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
165 - Food City Asst Customer Service Mgr - W. Valencia & 12th Ave.
Bashas' Supermarkets —Tucson, AZ
- Part-time
- 18 years or older
- Merchandising
- Ability to lift 50 pounds
- Store discount
- Health insurance
5h
Client Manager - Commercial Lines
The Mahoney Group —Tucson, AZ
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply

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Customer Program Manager - Aerospace & Defense

Celestica -
Tucson, AZ

Quick Apply

Job Details

$110,000 - $126,000 a year

Qualifications

Customer communication
Program management
PMP
Project planning
SAP
Handling customer inquiries
Project management experience in manufacturing
Schedule management
Bachelor's degree
Project monitoring
Project task coordination
Managing projects
Manufacturing
Manufacturing company experience
Excel data analysis

Full Job Description

09 - Customer Program Management Advisor
Req ID: 136538
Remote Position: No
Hiring Manager: Tina May
Band: 09
Region: Americas
Country: USA
State/Province: Arizona
City: Tucson

General Overview

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Advisory
SAP Short Name: ADV
Job Title: Customer Program Management Advisor
Job Code: ADV-OPS-CPM
Job Level: Band 09
Direct/Indirect Indicator: Indirect

Summary

Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits and Customer Satisfaction for smaller customer accounts. ($50 MM or less). First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve results may have a negative impact on the sites/major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. May lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or may provide advice and guidance in area of specialty. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships.

Detailed Description

Performs tasks such as, but not limited to, the following:

Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
Strong participation in pricing/bid preparation and the development and management of contract terms.
Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
Communicates frequently with customers to help ensure satisfaction with the company and the products.
Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
Receives and resolves customer issues and complaints.
Monitors the impact on inventory of order changes.
Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Knowledge/Skills/Competencies

In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
In-depth knowledge of the business issues associated with manufacturing PCBs.
In-depth knowledge of product pricing, contracts and contract negotiations.
Thorough understanding of business risks and price make up (Value add and Materials)
Excellent customer contact, negotiation and problem resolution skills.
Good presentation, database management and computer skills.
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands

Duties of this position are performed in a normal office environment.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

Six to eight years relevant experience.

Typical Education

Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Pay: $110,000.00 - $126,000.00 per year

Education:

Bachelor's (Preferred)

Experience:

Program management: 5 years (Required)
Aerospace manufacturing: 2 years (Required)

Ability to Commute:

Tucson, AZ 85737 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care manager jobs in tucson az

Customer Program Manager - Aerospace & Defense

Customer Service Manager

Assistant Manager Customer Experience

Client Service Manager

Customer Service Manager

Security Client Navigator

Sales / Customer Service Manager

Client Services Coordinator

Program Manager, Strategic Customer Delivery

FT Retail Customer Experience Manager

Customer Experience Manager

Account Manager | Sales & Customer Solutions

165 - Food City Asst Customer Service Mgr - W. Valencia & 12th Ave.

Senior Manager, Customer Migration & Transformation

Client Support - Commercial Lines

Client Administrator - Commercial Lines