Top 4 Call center manager Jobs in Tulsa, Ok

Manager of Operational Excellence (Call Center) | Onsite, Tulsa, OK
Avantive Solutions —Tulsa, OK
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Analysis skills
- In-person
- Paid holidays
- Health insurance
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Manager, Insurance Call Center Operations
DXC Technology —Tulsa, OK
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
5d
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HomeTown Services —Tulsa, OK
- Mid-level
- Leadership
- Communication skills
- Health savings account
- AD&D insurance
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Manager of Operational Excellence (Call Center) | Onsite, Tulsa, OK

Avantive Solutions -
Tulsa, OK

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Pet insurance

Qualifications

Performance improvement leadership
Strategic management
Automation
Managing teams in a customer support role
Tooling
5 years
Coaching
Performance management strategy
Resource planning methods
Simulation-based learning activities
Employee retention
Gap analysis
Metrics Reporting
Incident Escalation
Frontline customer support management
Global team management
Team development
Profit & loss
Analysis skills
Corporate training program coordination
Employee retention strategy
Management reporting
Telephone systems
Lead Segmentation
Operational excellence initiatives
Capacity planning
Process improvement planning
Business operations
Role-playing (training delivery method)
Senior level

Full Job Description

Manager of Operational Excellence (Call Center)

About the job

Role Description

The Manager of Operational Excellence (Call Center) is a full-time, on-site role based in Tulsa, OK. This position is responsible for leading continuous improvement initiatives across call center operations, including analyzing performance metrics, identifying process gaps, and implementing actionable solutions to enhance efficiency and customer experience.

Day-to-day Responsibilities

Own daily operational performance, including dialer health, pacing, and platform efficiency across RingCentral, SingleComm, and related systems.
Execute list strategies, segmentation, and overlays to improve lead penetration and contact rates.
Manage staffing models, headcount planning, and real-time capacity across routing segments to support production goals.
Serve as the first point of escalation for platform issues, coordinating with vendors and IT to resolve outages and leading a 15-minute escalation bridge with the COO when needed.
Oversee training execution, including the rollout of AI roleplay simulators and enhancements to operational training programs.
Partner with HR and Finance on performance reporting, metrics tracking, and variable compensation processes.
Lead QA operations and collaborate with our Noida, India team to quickly identify and address Agents of Concern (AOC).
Develop performance initiatives and gamification strategies that strengthen supervisor effectiveness, team culture, retention, and revenue performance.
Translate Client Services goals into actionable dialing strategies, list segmentation plans, and agent alignment while maintaining production stability.
Identify and implement ongoing improvements across quality, processes, and operational performance.

Qualifications

5+ years of leadership experience in high-volume, fast-paced contact centers, with a strong background managing large outbound operations.
Advanced knowledge of enterprise dialers, workforce management (WFM) systems, automated list management tools, and performance/gamification platforms.
Strong analytical and strategic mindset with the ability to turn business goals and P&L objectives into actionable floor strategies, scripts, and dialer configurations.
High-accountability leadership approach with experience coaching site leaders and partnering cross-functionally with QA, HR, Finance, and Client Services teams.
Ability to work on-site in Tulsa, OK and collaborate effectively with teams across different locations and regions.

What We Offer

Salary range between $80,000- $100,000
Medical coverage that includes no-cost virtual doctor visits
Dental and vision coverage
Paid time off
Paid holidays
401(k) with company match
Optional pet insurance

Who We Are

Avantive Solutions is a purpose-led global contact center and BPO services company that delivers innovative customer engagement, strategic sales, and digital marketing solutions. Founded in 1988, the organization operates across North America, Latin America, and Asia Pacific, offering opportunities to work in diverse markets.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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call center manager jobs in tulsa, ok

Manager of Operational Excellence (Call Center) | Onsite, Tulsa, OK

Manager, Insurance Call Center Operations

Customer Service Supervisor

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