Top 88 Service desk supervisor Jobs in Tulsa, Ok

Service Desk Supervisor
Waterfield Tech —Tulsa, OK
- $70,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Mentoring
- Ability to sit for extended periods
PM Front Desk Supervisor
CHR OK WC, LLC —Tulsa, OK
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
5d
Service Desk Supervisor
Waterfield Technologies —Tulsa, OK
- Mid-level
- Mentoring
- Ability to sit for extended periods
Supervisor, Front Desk
Family & Childrens Services, Inc. —Tulsa, OK
- Call employer
- Mid-level
- Office
- 3 years
- Paid time off
Quick Apply
Plumbing Sales Supervisor (Drain and Sewer Division)
Maston's Plumbing & Drain —Tulsa, OK
- Up to $150,000 a year
- Full-time
- 5 years
- Plumbing
- Mentoring
- Fuel card
- Paid holidays
Quick Apply
12d
Front Desk Supervisor - Courtyard Marriott Tulsa Woodland Hills
Leisure Hospitality Management —Tulsa, OK
- $17 - $19 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Agent
CHR OK WC, LLC —Tulsa, OK
- $15 an hour
- Research
- Hotel
- Negotiation
Quick Apply
Membership & Healthy Living Coordinator -Y at East Central
YMCA of Greater Tulsa —Tulsa, OK
- $14 - $16 an hour
- Weekends as needed
- 18 years or older
- Spanish
- Bachelor of Science
Quick Apply
6d
Tier 1, IT Help Desk Support
Centre Technologies —Tulsa, OK
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Dreamscape Hospitality —Tulsa, OK
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Associate ***OPEN AVAILABILITY***
Embassy Suites by Hilton Tulsa I-44 —Tulsa, OK
- $15 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- In-person
- Paid time off
- Employee discount
Quick Apply
Customer Service Supervisor
PetSuites —Tulsa, OK
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
HELP DESK I
McAfee & Taft —Tulsa, OK
- Full-time
- Computer literacy
- Writing skills
- Research
14d
Assistant Admin II - Women in Recovery
Family & Childrens Services, Inc. —Tulsa, OK
- Research
- Mid-level
- Office
- Fuel card
- Paid time off
Quick Apply
Concierge - FT
Montereau —Tulsa, OK
- Full-time
- Microsoft Outlook
- Sales
- Mid-level
Quick Apply
Membership Coordinator-Owasso Family YMCA
YMCA of Greater Tulsa —Owasso, OK
- $49,920 - $53,960 a year
- Weekends as needed
- 18 years or older
- Spanish
- Bachelor of Science
Quick Apply
6d
Assistant Admin II
Family & Childrens Services, Inc. —Tulsa, OK
- Research
- Mid-level
- Office
- Fuel card
- Paid time off
Quick Apply
6d
Enrollment Registrar
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Overtime
- Microsoft Excel
- Computer literacy
- Office
11d
Business Services Center Representative
GRAND Mental Health —Tulsa, OK
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Medical Support Assistant
US Veterans Health Administration —Claremore, OK
- $38,791 - $63,335 a year
- Part-time
- Background check
- High school
- Writing skills
- Paid parental leave
- Paid holidays

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Service Desk Supervisor

Waterfield Tech -
Tulsa, OK

Apply Now

Job Details

Full-time
$70,000 - $85,000 a year

Qualifications

Customer communication

Full Job Description

Service Desk Supervisor

Company Overview

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs.

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

Position Summary

The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations.

Key Responsibilities

Team Leadership:

Supervise and mentor a team of service desk technicians and support staff.
Foster a positive and collaborative work environment, encouraging teamwork, growth, and professional development within the team.
Provide constructive feedback and implement training programs to enhance team skills and expertise.
Ensure adequate staffing levels and manage scheduling to meet service demands effectively.

2. Customer Service Excellence:

Oversee the delivery of high-quality customer service by the service team, ensuring that customer expectations are consistently met or exceeded.
Address and resolve customer concerns and complaints promptly, demonstrating a commitment to customer satisfaction.
Establish and maintain strong relationships with customers, addressing their needs and providing solutions to enhance their overall experience.

3. Service Operations Management:

Help to streamline workflows and improve efficiency while maintaining quality standards.
Monitor and analyze service performance metrics, such as response times, resolution rates, and customer feedback, to identify areas for improvement.
Collaborate with leaders to ensure smooth coordination of service activities, such as inventory management, parts ordering, and scheduling.

4. Technical Expertise:

Maintain a solid understanding of the products and services offered, staying updated on industry trends and technological advancements.
Provide technical guidance and support to service technicians, assisting in complex troubleshooting and problem-solving.

5. Budget and Resource Management:

Identify resource requirements, including tools, equipment, and personnel, to support service activities and business growth.

6. Compliance and Safety:

Ensure compliance with all relevant industry regulations, safety standards, and company policies.
Ensure the team is following safety protocols and provide training to ensure a safe working environment for service technicians and customers.

7. Reporting and Documentation:

Maintain accurate and up-to-date records of service activities, including maintenance logs, service reports, and customer interactions.
Generate regular reports on service performance, presenting insights and recommendations to senior management.

8. Continuous Improvement:

Proactively identify opportunities for process improvements, customer service enhancements, and cost-saving measures.
Drive initiatives to implement best practices and innovative solutions to elevate the overall service department performance.

Qualifications

Proven experience in service or a related role.
Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
Excellent communication, interpersonal, and conflict resolution abilities.
Customer-focused mindset with a commitment to delivering exceptional service.
Analytical and problem-solving skills to address operational challenges and implement effective solutions.
Proficiency in using service management software and tools.
Technical knowledge in the relevant industry or product line is preferred.
Strong organizational skills and attention to detail.
Ability to adapt to changing priorities and work in a fast-paced environment.
Familiarity with resource allocation.
Knowledge of safety regulations and compliance standards.
Strong business acumen and strategic thinking.

Physical Requirements

Sitting: Ability to be able to sit for long periods of time.
Lifting: Ability to lift equipment and or tools up to 20 pounds.

Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

Apply Now

Refine Your Search

service desk supervisor jobs in tulsa, ok

Service Desk Supervisor

PM Front Desk Supervisor

Service Desk Supervisor

Supervisor, Front Desk

Plumbing Sales Supervisor (Drain and Sewer Division)

Front Desk Supervisor - Courtyard Marriott Tulsa Woodland Hills

Front Desk Agent

Membership & Healthy Living Coordinator -Y at East Central

Tier 1, IT Help Desk Support

Front Desk Agent

Guest Service Associate OPEN AVAILABILITY

Customer Service Supervisor

HELP DESK I

Assistant Admin II - Women in Recovery

Concierge - FT

Membership Coordinator-Owasso Family YMCA

Assistant Admin II

Enrollment Registrar

Business Services Center Representative

Medical Support Assistant

I want to receive the latest job alert for service desk supervisor in tulsa, ok

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