Top 175 Software support engineer Jobs in Tulsa, Ok

IT Support Technician
Velocigo Inc —Tulsa, OK
- $15 - $30 an hour
- Full-time
- Azure
- Microsoft Office
- Mentoring
- Health savings account
- Health insurance
Quick Apply
System Engineer, Government Services
Waterfield Tech —Tulsa, OK
- $105,000 - $145,000 a year
- Full-time
- Remote
- Azure
- AWS
- Ability to sit for extended periods
Onsite IT Engineer - Tulsa, Oklahoma
Dedicated IT —Tulsa, OK
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Executive IT Support Engineer
Cherokee Nation Businesses —Tulsa, OK
- Weekends as needed
- Computer Science
- 5 years
- Research
- Health insurance
- Flexible spending account
4d
Software Support Engineer
Enovation Controls LLC —Tulsa, OK
- Full-time
- Computer Science
- Customer service
- Mid-level
- Flexible schedule
Quick Apply
Systems Engineer
InterWorks —Tulsa, OK
- $60,000 - $100,000 a year
- Azure
- Mid-level
- Office
Quick Apply
Desktop Support Technician
BLACKHAWK INDUSTRIAL OPERATING CO —Tulsa, OK
- $15.38 - $22.80 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Software Support Engineer - Technical Services
Enovation Controls LLC —Tulsa, OK
- Full-time
- Computer Science
- Engineering
- Mid-level
Quick Apply
PC/Network Engineer (MCSE)
Jackson Technical L.L.C —Tulsa, OK
- $105,000 - $135,000 a year
- Full-time
- 5 years
- Microsoft Office
- Driver's License
AI Analyst
ONEOK —Tulsa, OK
- $92,000 - $138,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
System Engineer - IT - Hospital - Tulsa
Muscogee Creek Nation —Tulsa, OK
- Azure
- Computer Science
- Hospital
Software Engineer
Enovation Controls LLC —Tulsa, OK
- Full-time
- Windows
- Bachelor's degree
- Product management
Quick Apply
Senior Tech Support Engineer
Waterfield Technologies —Tulsa, OK
- 5 years
- Continuous improvement
- Mentoring
Product Manager - Industrial Mfg.
BPG-Arrowhead Winch Inc. —Broken Arrow, OK
- Full-time
- Background check
- 5 years
- Pass drug screening
- Profit sharing
- Health savings account
Quick Apply
9d
Checkpoint Firewall Expert :: Maestro
Software Technology Inc —Oklahoma
- Monday to Friday
- Azure
- AWS
- Senior level
Quick Apply
Engineer/Sr Engineer, IT Software
American Airlines —Tulsa, OK
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
22h
Network Engineer
Norman Regional Health System —Oklahoma
- $33.87 - $55.31 an hour
- Computer science
- Computer Science
- 5 years
- Free parking
- Paid holidays
Construction Technologist
Fortis Construction, Inc. —Tulsa, OK
- Full-time
- Google Workspace
- Construction site
- Ability to walk for extended periods
Conversational Designer
Waterfield Technologies —Tulsa, OK
- Remote
- 6 years
- English
- Continuous improvement
Systems Engineer – Government Services
Waterfield Technologies —Tulsa, OK
- Azure
- AWS
- Ability to sit for extended periods

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IT Support Technician

Velocigo Inc
Tulsa, OK

Quick Apply

Job Details

Permanent | Full-time
$15 - $30 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Opportunities for advancement

Qualifications

Azure
Computer hardware
Escalation handling
Active Directory
CompTIA A+
Mobile devices

Full Job Description

Job Description

1. Position Purpose

The Support Technician provides first and second-line IT support services to clients within a Managed Service Provider (MSP) environment. This role ensures timely resolution of technical issues, maintains client satisfaction, and contributes to operational excellence through accurate documentation, proactive problem-solving, and adherence to service standards.

2. Essential Duties and Responsibilities

Act as the first point of contact for client technical issues via phone, email, or ticketing system.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365 administration, email systems, and other line-of-business applications.
Perform remote troubleshooting, escalating complex issues to higher-level support as needed.
Install, configure, and maintain software and hardware according to company standards.
Document all service requests, troubleshooting steps, and resolutions accurately in the PSA/ticketing system.
Assist with user onboarding, account setup, and system maintenance tasks.
Provide excellent customer service while maintaining professionalism under pressure.
Identify recurring issues and contribute to continuous process improvement initiatives.

3. Key Performance Indicators (KPIs)

Customer satisfaction scores and positive client feedback.
Ticket response and resolution times meeting established SLAs.
Accuracy of documentation and adherence to internal processes.
Effective prioritization and workload management.
Contributions to team success, knowledge sharing, and process enhancement.

4. Education and Experience Requirements

Level 1: 0–2 years of IT support experience (MSP experience preferred).
Level 2: 2–4 years of IT support experience with proven ability to handle escalated issues.
Technical degree or equivalent hands-on experience preferred.
Track record of delivering exceptional customer service.

5. Certifications (Preferred)

CompTIA A+, Network+, or equivalent.
Microsoft 365 Fundamentals or similar certifications.
Additional relevant certifications (Azure, Security+, etc.) are a plus.

6. Competency Matrix

Level 1

Technical Knowledge: Basic troubleshooting skills across hardware/software issues.

Customer Service: Clear, friendly, and professional communication.

Problem Solving: Follows documented procedures and guidance.

Time Management: Manages assigned tickets with supervision.

Documentation: Accurate recording of steps and resolutions.

Team Contribution: Works collaboratively; seeks guidance when needed.

Level 2

Technical Knowledge: Advanced troubleshooting; capable of resolving escalations.

Customer Service: Strong client relationship management and issue ownership.

Problem Solving: Independently identifies root causes and proposes long-term solutions.

Time Management: Prioritizes workload and meets SLAs with minimal oversight.

Documentation: Produces clear, detailed documentation and knowledge base articles.

Team Contribution: Mentors Level 1 technicians and contributes to team improvements.

7. Working Conditions and Physical Requirements

Primarily office-based or remote environment; occasional client site visits may be required.
Ability to lift and move computer equipment (up to 40 lbs).
Must be able to sit for extended periods and use a computer and phone effectively.

8. Career Path

Opportunities for advancement to Level 2-3 Technician, Systems Engineer, or Project Implementation roles, with support for professional certifications and ongoing training.

Job Types: Full-time, Permanent

Pay: $15.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance

Experience:

IT Support: 2 years (Required)

License/Certification:

A valid IT Specialist certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

software support engineer jobs in tulsa, ok

IT Support Technician

System Engineer, Government Services

Onsite IT Engineer - Tulsa, Oklahoma

Executive IT Support Engineer

Software Support Engineer

Systems Engineer

Desktop Support Technician

Software Support Engineer - Technical Services

PC/Network Engineer (MCSE)

AI Analyst

System Engineer - IT - Hospital - Tulsa

Software Engineer

Senior Tech Support Engineer

Product Manager - Industrial Mfg.

Checkpoint Firewall Expert :: Maestro

Engineer/Sr Engineer, IT Software

Network Engineer

Construction Technologist

Conversational Designer

Systems Engineer – Government Services

I want to receive the latest job alert for software support engineer in tulsa, ok

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