Top 49 Desktop support technician Jobs in Union City, Ca

Tier II Support Specialist for top law firm client in Palo Alto, CA
Insight Global —Palo Alto, CA
- $27 - $37 an hour
- Full-time
- Research
- Mid-level
- Windows
- Health savings account
- Health insurance
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4d
Field IT Support Technician
California Automotive Retailing Group, Inc —Dublin, CA
- $6,500.00 - $7,333.33 a month
- Full-time
- Dealership
- Mid-level
- Driver's License
- Paid training
- AD&D insurance
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Desktop Support Technician, IT Operations
Tesla —Palo Alto, CA
- $24.00 - $52.80 an hour
- Full-time
- Azure
- Mid-level
- Windows
- Commuter assistance
- Health savings account
Desktop Technician
SA Technology —San Ramon, CA
- Computer Science
- 5 years
- Research
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IT Technician
Definitive Networks, Inc. —Pleasanton, CA
- $75,000 - $90,000 a year
- Full-time
- Azure
- Customer service
- English
- Paid training
- Paid holidays
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IT Helpdesk Technician
Boomerang Healthcare —Walnut Creek, CA
- $27 - $35 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Technology Support Technician
Oliver Worldclass Labs —San Ramon, CA
- $26.30 - $31.67 an hour
- Part-time
- Mid-level
- Windows
- Organizational skills
- 401(k)
- Employee discount
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6d
Desktop Support
Atomic Machines —Santa Clara, CA
- $60 - $75 an hour
- Google Workspace
- Computer Science
- Mid-level
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IT Desktop Support
Axiom Technologies —Milpitas, CA
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Senior IT Desktop Support Technician
BillionToOne —Menlo Park, CA
- $84,066 - $145,591 a year
- Google Workspace
- Computer Science
- 5 years
- Paid parental leave
- Paid time off
IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Helpdesk Technician
Xona Space Systems —Burlingame, CA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- Organizational skills
Senior IT Support Technician
Form Energy, Inc —Berkeley, CA
- $40.60 - $50.80 an hour
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Mentoring
- Paid parental leave
- Relocation assistance
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IT Support Technician
Lyon Living —Milpitas, CA
- $25 - $29 an hour
- Email
- Background check
- Pass drug screening
- English
- Health savings account
- Health insurance
3d
Desktop Support Technician
Ovation Workplace Services Inc —Sunnyvale, CA
- $45,000 - $54,000 a year
- Full-time
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
IT Support Specialist
Kier & Wright —Livermore, CA
- $25 - $30 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
IT Support Technician (APL)
Murphy McKay & Assoc —Sunnyvale, CA
- Microsoft Excel
- 1 year
- Communication skills
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8d
Desktop Support Level - I (1 Year Long Project)
Impel Integrated Tech Services —San Jose, CA
- $25 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
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11d
IT Support Technician II (Onsite)
MEALS ON WHEELS OF SAN FRANCISCO —San Francisco, CA
- $33 - $35 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Dental insurance
Quick Apply

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Tier II Support Specialist for top law firm client in Palo Alto, CA

Insight Global
Palo Alto, CA

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Job Details

Full-time | Contract
$27 - $37 an hour
4 days ago

Benefits

Health savings account
Health insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Teamwork
Zoom
Employee relationship building
Windows
Desktop administration
Mobile devices

Full Job Description

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Palo Alto office 5 days a week. The shift is 9AM-6PM. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment. Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities: Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication. - Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology: -Microsoft Office 365 Account Support, Password Resets, etc. -Windows 10; PC Laptop, Desktop and Mobile Device support -MS Office Productivity Suite functional support -Collaboration tools including but not limited to Zoom -Remote support toolsets including: ProxyPro -Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms -Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers. -Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions. -Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar. -Participate in team projects that enhance the quality or efficiency of Service Desk service. -Average handling time ~9-13 minutes, handling 12-14 contacts/hourly. -Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously

Pay: $27.00 - $37.00 per hour

Benefits:

401(k)
Flexible spending account
Health insurance
Health savings account
Vision insurance

Experience:

Tier II Support: 4 years (Required)
writing KBs: 2 years (Required)

Ability to Commute:

Palo Alto, CA 94302 (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in union city, ca

Tier II Support Specialist for top law firm client in Palo Alto, CA

Field IT Support Technician

Desktop Support Technician, IT Operations

Desktop Technician

IT Technician

IT Helpdesk Technician

Technology Support Technician

Desktop Support

IT Desktop Support

Senior IT Desktop Support Technician

IT Help Desk Technician - Night Shift

IT Help Desk Technician - Swing Shift

IT Helpdesk Technician

Senior IT Support Technician

IT Support Technician

Desktop Support Technician

IT Support Specialist

IT Support Technician (APL)

Desktop Support Level - I (1 Year Long Project)

IT Support Technician II (Onsite)

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