Top 39482 Behavior support manager Jobs in United States

Virtual Clinical Support Manager (Remote)
Momentum Life Sciences —Remote
- Call employer
- Remote
- Nursing
- RN License
- 5 years
1d
Trucking Safety Manager -- Remote
Spotter —Lemont, IL
- Remote
- Management
- 5 years
- Analysis skills
Quick Apply
Solutions Program Manager
TriWest Healthcare Alliance —Phoenix, AZ
- $128,000 - $135,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
Court Support Services Case Manager
City of Bothell, WA —Bothell, WA
- $92,763.64 - $117,954.46 a year
- Email
- Customer service
- Mid-level
- Wellness program
- Paid holidays
13d
Research Manager
Change Craft —Sacramento, CA
- $75,000 - $105,000 a year
- Full-time
- Remote
- Spanish
- Writing skills
- English
- Disability insurance
- Health insurance
Quick Apply
Knowledge Program Manager, Customer Support
The Nielsen Company —Remote
- Full-time
- Remote
- 3 years
- Analysis skills
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
6d
Hospice Clinical Team Manager (RN Required)
VITAS Healthcare —Fairfax, VA
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Manager Pastoral Care - Spiritual Care in Santa Fe, NM
Christus Health —Santa Fe, NM
- Full-time
- Hospital
- Computer literacy
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Pharmacy Manager 36 Hrs ($120,100-$171,180/ yr)
Hannaford —Morrisville, VT
- $120,100 - $171,180 a year
- Weekends as needed
- Background check
- Customer service
- Office
- Store discount
- Health savings account
Quick Apply
Special Education Inclusion Gymnastics Program Manager
MSGA —Canton, MA
- $18 - $25 an hour
- Part-time
- Background check
- Experience working with individuals with developmental disabilities
- CPR Certification
- Paid training
- Health insurance
Quick Apply
Clinical Supervisor for Palm Ave Detox
Horizon Services, Inc. —San Mateo, CA
- $68,474.61 - $82,464.04 a year
- Full-time
- LMFT
- CPR Certification
- Clean driving record
- Continuing education credits
- Paid holidays
Quick Apply
Assistant Nurse Manager- (RN)
Jackson Recovery Centers, Inc. —Sioux City, IA
- $36.18 an hour
- Full-time
- CPR Certification
- Nursing
- Addiction Medicine
- Wellness program
- AD&D insurance
Quick Apply
SENIOR PROJECT MANAGER (PE Professional Engineer License Required)
Custom Group, LLC. PR —Guaynabo, PR
- $85,000 - $92,000 a year
- Full-time
- Spanish
- Schematics
- Construction site
- Health insurance
- Paid time off
Quick Apply
Supervisor (RN), Product Control
Bloodworks Northwest —Renton, WA
- $65,395.20 - $208,000.00 a year
- Extended hours
- Nursing
- Heavy lifting
- RN License
- Relocation assistance
- Health insurance
Quick Apply
7d
Category Manager (Buyer) - Automotive
Theisen's Home Farm Auto —Dubuque, IA
- Full-time
- Merchandising
- Mid-level
- Office
- Disability insurance
- Health insurance
Mechanical Engineer/Project Manager - Springfield, OR
Systems West Engineers —Springfield, OR
- From $120,000 a year
- Full-time
- 7 years
- System design
- 11+ years
- Relocation assistance
- Health insurance
Quick Apply
14d
Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
Safety/EHS Manager
MANZANA PRODUCTS CO., INC. —Sunnyside, WA
- $95,000 - $120,000 a year
- Spanish
- Construction site
- English
- AD&D insurance
- Paid holidays
Quick Apply
Nursing Quality and Education Manager (RN)
Assurance Health Hudson —Indianapolis, IN
- Full-time
- Acute care
- Nursing
- Psychiatry
- Health insurance
- Dental insurance
Quick Apply
3d
Weekend House Nurse Manager (RN) – 12-Hour Shifts (Sat/Sun) | Competitive Pay
SYLVA OPERATIONS LLC —Sylva, NC
- 12 hour shift
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

I want to receive the latest job alert for behavior support manager in united states

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

behavior support manager jobs near united states

Virtual Clinical Support Manager (Remote)

Momentum Life Sciences
Remote

Apply Now

Job Details

1 day ago

Qualifications

Nursing department supervision
Nursing
Email customer support
System troubleshooting
RN License
Phone communication
Workflow management (operations management method)
Caseload management
Coaching
Patient advocacy
Performance feedback (performance evaluation method)
Metrics Reporting
Managing clients in a customer support role
Team development
Patient experience leadership
Clinical staff mentoring
Desktop applications
Leading team collaboration initiatives
Computer skills
Management reporting
Telephone systems
Clinical team leadership
Productivity software
Customer information system software
Patient education
Call center management
Team motivation (leadership skill)
Customer interaction during outreach
Cross-functional communication
Nursing

Full Job Description

Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.

About the Position:

The Virtual Clinical Manager will lead a team of Nurse Educators and/or Non-Clinical Support. They will serve to solve problems proactively and provide world-class support and outreach experiences through an omnichannel environment. This role will help mentor and guide the team while managing the business and client initiatives. Actively deliver the best patient experience through creative problem-solving and deep industry knowledge. The Virtual Clinical Manager will build and maintain client relationships, provide clinical insights for content development, and deliver guidance as MLS continues to grow.

Essential Functions:

Foster the MLS culture within the team to inspire and motivate top performance
Ability to clearly, positively and professionally interact and represent MLS with client interactions
Overseeing all training components and implementation ensuring confidence upon completion
Coach, empower, and motivate team to improve their confidence, product knowledge, and communication skills
Manage and achieve internal and client KPI's while ensuring consistent, disciplined use of core processes and procedures
Track and analyze team and individual's performance
Maintain and be intimately familiar with all client's operational practices and procedures and ensure compliance and quality standards
Collaborate and build strong rapport with interdepartmental leaders to understand program updates or changes and execute accordingly
Ensure incoming requests are resolved quickly and effectively to support client and vendor relationships
Perform quality audits on the team's interactions to ensure adherence and compliance to best practices. Perform documented coaching and provide feedback
Maintain high quality and compliance standards representing MLS and the team well for call calibrations with the client as well as high standard selection of compliant calls showcasing our best practices and follow through from client requests
Oversee Adverse Event Product Quality Complaint (AEPQC) reporting and support any follow-up from compliance or client
Manage complexity and capacity of work, tools, and programs to improve patient experience and quality
Hold documented and consistent 1-on-1 meetings with all team members to provide feedback, listen, and direct actions to meet or exceed performance standards
Foster a collaborative environment providing as-needed support for overdue events and inbound call coverage
Fully understand and be able to perform all tasks required of your team in order to coach to the highest standard
Deliver performance reviews for the team following the organization's best practices
Plan for and lead team meetings to educate and engage through interactions on work-related topics
Detailed understanding of queue management, performance, service levels and standards
Maintain a positive supportive spirit and helpful attitude, always looking for ways to improve and assist team needs
Attract, hire, and maintain a high-performance team to serve the needs of our clients
Be available and willing to step in as needed to complete a call

Required Skills:

Ability to thrive in a collaborative work environment
Effective communication style with a history of success in a cross-functional, fast-paced environment
Proven ability and commitment to providing exceptional service to clients and team
Able to communicate effectively in a multi-channel environment (phone, email, and tasks) while using proper grammar and punctuation
Ability to work and direct teams covering multiple clients that have unique process flows and vocabulary
Proven ability to provide clear and effective leadership, coaching, and feedback to employees
Knowledgeable and able to use all systems and perform troubleshooting independently and coach team to do the same
Self-motivated with a strong desire to maintain high productivity levels and empower others towards personal and professional growth opportunities
Experience with being held accountable to metrics and maintaining a high standard of work in a real-time interactive environment
Experienced in using case management, cloud contact center, and workflow management tools
Proven ability to manage team and maintain organized and up-to-date caseloads with as needed coaching, mentoring and implementation of best practices
Compassion, high emotional intelligence, and a passion to be a patient advocate
Ability to understand, explain and track real-time data related to team performance
Queue monitoring and performance tracking
Strong technological ability including CRM, telephony system and applications to measure outcomes
Critical thinking skills with ability to think "out of the box" for creative solutions to team needs

Required Education and/or Experience:

Active, unrestricted RN license with 5+ years of clinical experience
Previous work experience (minimally 2 years) as a clinical Supervisor/Manager in a telephonic environment and working interdepartmentally with proven ability to reach or exceed goals and team metrics
Telephonic patient education experience, including complex therapy education, required
Experience at developing and using motivational interviewing techniques
Understands the pharmaceutical industry as it relates to telephonic nursing experience
Entrepreneurial spirit and grit
Experience using several software applications within a multiple-screen environment including Microsoft products
Ability to pull multi-level reports and then analyze and understand the data to coach to the appropriate behaviors

Apply Now

Refine Your Search

behavior support manager jobs in united states

Virtual Clinical Support Manager (Remote)

Trucking Safety Manager -- Remote

Solutions Program Manager

Court Support Services Case Manager

Research Manager

Knowledge Program Manager, Customer Support

Hospice Clinical Team Manager (RN Required)

Manager Pastoral Care - Spiritual Care in Santa Fe, NM

Pharmacy Manager 36 Hrs ($120,100-$171,180/ yr)

Special Education Inclusion Gymnastics Program Manager

Clinical Supervisor for Palm Ave Detox

Assistant Nurse Manager- (RN)

SENIOR PROJECT MANAGER (PE Professional Engineer License Required)

Supervisor (RN), Product Control

Category Manager (Buyer) - Automotive

Mechanical Engineer/Project Manager - Springfield, OR

Patient Care Manager - Floater (RN)

Safety/EHS Manager

Nursing Quality and Education Manager (RN)

Weekend House Nurse Manager (RN) – 12-Hour Shifts (Sat/Sun) | Competitive Pay

I want to receive the latest job alert for behavior support manager in united states

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected