Top 245 Call taker Jobs in United States

Call Taker
Yale New Haven Health —North Haven, CT
- Full-time
- HIPAA
- High school diploma or GED
- Bachelor's degree
Dispatch call taker (Customer service agent)
ATG Management Services —Tinley Park, IL
- $17 an hour
- Full-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Call Taker - Malden (Part Time)
CATALDO AMBULANCE SERVICE —Malden, MA
- $23 - $30 an hour
- Part-time
- Background check
- CPR Certification
- Writing skills
Quick Apply
Part-Time Call Taker
Greater Attleboro Taunton Regional Transit Authority (GATRA) —Taunton, MA
- From $25.28 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid time off
- 401(k) matching
Quick Apply
Public Safety Call-Taker
Arizona Department of Public Safety —Phoenix, AZ
- $43,114.03 - $57,199.17 a year
- Weekends as needed
- Writing skills
- English
- High school diploma or GED
Mobile Mental Health Therapist 911 Crisis Call Taker SIGN ON BONUS
Community Mental Health Authority —Lansing, MI
- $31.92 - $35.75 an hour
- Weekends as needed
- Background check
- Clean driving record
- Addiction Medicine
- Paid time off
- Employee assistance program
Quick Apply
Customer Service Representative / Call Taker
Aire Serv —Valley Springs, CA
- $17 an hour
- Call employer
- Computer literacy
- Typing
- 2 years
Quick Apply
Customer Service Representative/ Call-Taker
Wheelchair Transport Service, Inc. —Clearwater, FL
- Background check
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Dispatcher/Call Taker
Benjamin Franklin Plumbing of Bethlehem, PA —Bethlehem, PA
- $20 - $26 an hour
- Full-time
- Communication skills
- Entry level
- 401(k)
- Opportunities for advancement
Quick Apply
Call Taker
City of Kenner —Kenner, LA
- Full-time
- In person
- Microsoft Word
- Computer literacy
- Writing skills
- AD&D insurance
- Paid holidays
Part-Time Call Taker/Dispatcher
City Ambulance Service —Des Moines, IA
- $16 - $19 an hour
- Part-time
- Background check
- English
- High school diploma or GED
Quick Apply
8d
9-1-1 Call Taker
Deschutes County —Bend, OR
- $5,316.07 - $7,143.67 a month
- 8 hour shift
- 18 years or older
- Pass drug screening
- 3 years
- Paid training
- Health insurance
Dispatch call taker (Customer service agent)
Chicago Ambulance Alliance —Tinley Park, IL
- Full-time
- Entry level
- Health insurance
- Dental insurance
Customer Service Representative / Call Taker
Allen's Towing —Savage, MN
- $20 - $22 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
CALL TAKER - 911 COMMUNICATIONS
Clayton County Government —Jonesboro, GA
- $39,395.66 a year
- 18 years or older
- No experience needed
- Residential
- On-the-job training
Associate Call Taker
AMR —Lewisville, TX
- $18.10 an hour
- Overnight shift
- English
- High school diploma or GED
- Typing
- Paid training
- Disability insurance
Call Taker
PRIORITY CARE TRANSIT EMS CENTRAL —Dallas, TX
- $20 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- Computer skills
- Employee discount
Quick Apply
Call Taker
City of Suffolk —Suffolk, VA
- $40,238 - $63,291 a year
- Full-time
- CPR Certification
- Basic math
- English
- Paid jury duty
- Disability insurance
22h
Public Safety 911 Call Taker
Northwest Connecticut Public Safety Communications Center —Waterbury, CT
- $23.74 - $27.58 an hour
- 12 hour shift
- High school diploma or GED
- US work authorization
- Typing
- Disability insurance
- Health insurance
Quick Apply
6d
IT Call Taker
CMIT Solutions of Central RI —Cranston, RI
- $17 - $18 an hour
- Full-time
- Computer literacy
- US work authorization
- In-person
- Health savings account
- Health insurance
Quick Apply
8d

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Call Taker

Yale New Haven Health -
North Haven, CT

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Customer Service Representative Y Access Transport is responsible for providing professional and courteous customer service to the Hospitals, Skilled Nursing Facilities, patients and clients that call in to set up transportation, make payments, or ask any general questions about our services. This position ensures that all necessary information is obtained by the caller to schedule the proper mode of transportation or response, obtain the proper authorizations, and establish the method of payment or payor for non-emergency claims.

EEO/AA/Disability/Veteran

Responsibilities:

1. Answering the phone in a timely manner
2. Booking transportation calls for both ambulance services and wheelchair services
3. Booking calls from our online referral sources
4. Taking proper notes on calls, as to where the patient is going, which doctor, and floor for all calls with appointments, and state the reason for the appointment
5. Verifying benefits and identifying who the primary payor is
6. Attaching benefits to calls with proper file names
7. Submitting authorizations timely
8. Calculating the costs of private pay trips
9. Taking credit card payments
10. Sending out Letters of Intent for payment, with notes as to who is paying
11. Sending facilities or doctors' offices Medical Necessity forms
12. Verifying through workflows that you have double checked your days, calls for accuracy, and any authorization requests have been sent
13. Prebilling the calls for the selected payors
14. Clearing out the scan fax drive and attaching or printing any needed documents to calls
15. End of shift duties
16. Diligent adherence to protection of Personal Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations
17. Support and uphold established corporation and department policies, procedures, objectives, quality improvement, and safety standards
18. Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service to customers, visitors, and coworkers. Maintain a calm, non-emotional, and professional atmosphere in the organization at all times
19. Attend scheduled department meetings and training sessions
20. Adhere to all company policies and procedures
21. Perform other duties as assigned by management

Qualifications:

EDUCATION

High School diploma or GED required. Bachelor's degree in a related field preferred.

EXPERIENCE

Two (2) years EMS customer service experience or related medical service preferred.

LICENSURE

Ability to obtain Emergency Medical Dispatcher (EMD) Certification within 6 months (180 days) of employment. Current certification as a CT EMT preferred.

SPECIAL SKILLS

Knowledge of Medicare/Medicaid Regulations Knowledge of ICD-9 and ICD-10 Codes Effective oral, written, and interpersonal communication skills Ability to work in a team-like setting, sharing responsibilities Ability to concentrate on fine detail with constant interruption

PHYSICAL DEMAND

Ability to stay seated for long periods of time without relief.

Apply Now

Refine Your Search

call taker jobs in united states

Call Taker

Dispatch call taker (Customer service agent)

Call Taker - Malden (Part Time)

Part-Time Call Taker

Public Safety Call-Taker

Mobile Mental Health Therapist 911 Crisis Call Taker SIGN ON BONUS

Customer Service Representative / Call Taker

Customer Service Representative/ Call-Taker

Dispatcher/Call Taker

Call Taker

Part-Time Call Taker/Dispatcher

9-1-1 Call Taker

Dispatch call taker (Customer service agent)

Customer Service Representative / Call Taker

CALL TAKER - 911 COMMUNICATIONS

Associate Call Taker

Call Taker

Call Taker

Public Safety 911 Call Taker

IT Call Taker

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