Top 11161 Service desk agent Jobs in United States

Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Rebel Hotel Company —Riverside, CA
- Part-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Washington, DC
- $24.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
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14d
Front Desk Agent
Cipriani USA Inc —New York, NY
- $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
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Front Desk Agent
Fairfield Inn and Suites NY Manhattan Financial District —New York, NY
- $20 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Hotel
- Organizational skills
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Front Desk Agent
Courtyard San Diego Rancho Bernardo —San Diego, CA
- $18 - $22 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Front Desk Agent
AccorHotel —San Francisco, CA
- $36.50 an hour
- Full-time
- US work authorization
- Entry level
Quick Apply
Guest Service Agent
Resorts World New York —Jamaica, NY
- $31.48 an hour
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- English
Quick Apply
Front Desk Agent
The Jefferson Hotel, Washington DC —Washington, DC
- $33.91 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Commuter assistance
- Disability insurance
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Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Cleveland, OH
- $20.46 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Guest Service Agent
The Watergate Hotel —Washington, DC
- $25 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Bachelor's degree
Quick Apply
Front Office Agent
The Beekman —New York, NY
- $32.86 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Front Desk Agent
Embassy Suites San Diego —San Diego, CA
- $23 an hour
- Full-time
- Military
- Hotel
- Math
- Free parking
- Disability insurance
Quick Apply
Guest Experience Agent
FAENA —New York, NY
- $36 an hour
- Full-time
- Organizational skills
- 1 year
- Communication skills
Quick Apply
Front Desk Agent
Rosewood Hotel Group —New York, NY
- $32.64 - $40.80 an hour
- Full-time
- Hotel
- Bachelor's degree
- Front desk
- Paid holidays
- Health insurance
Front Desk Agent
Image Hotel Management —Grand Rapids, MI
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Millennium Hotels and Resorts —Chicago, IL
- $24 - $26 a year
- Weekends as needed
- Mid-level
- Hotel
- Ability to stand for extended periods
- Health savings account
- Health insurance
Quick Apply
Front Desk Agent
EMBASSY SUITES LAX NORTH —Los Angeles, CA
- $27.04 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Front Desk Agent
Hampton Inn Baltimore Downtown Convention Center —Baltimore, MD
- Part-time
- Hotel
- Front desk
- Entry level
- Paid holidays
- Disability insurance
Quick Apply

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service desk agent jobs near united states

Front Desk Agent

RAFFLES -
Boston, MA

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Job Details

Full-time
$27.81 - $31.00 an hour

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Entry level

Full Job Description

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Monitor Queue Rooms throughout the day.
Address and resolve guest needs as they arise and escalate to the manager as necessary.
Monitor and solve open folios daily.
Check in and check out guests according to Raffles standards
Assist with inquiries via phone call, email or text message
Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts
Responsible for maintaining and balancing of their bank float each shift
Process currency exchange as requested
Assists to direct and walk guests to their destination in the hotel
Work with HOTSOS for guest requests.
Work with Alice to review guest itinerary
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
Monitor all VIP's and special guest requests.
Complete daily front desk agent checklist.
Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.
Always maintain a warm and friendly demeanor.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be extremely professional and demonstrate genuine and intuitive service.
Attend departmental meetings and trainings.
Maintain regular attendance per schedule.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
Maintain high standards of lobby and front desk area appearance according to Raffles Standard
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel-related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Offer room upsell to guests when appropriate

Qualifications

Education & Experience:

Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience required.

Physical Requirements:

Flexible hours including overnight shifts
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

Additional Information

Hourly Wage: Intro rate at $27.81 - wage after 90-day probationary period at $31.00
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision and life insurance.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities

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service desk agent jobs in united states

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