Top 18899 Service desk supervisor Jobs in United States

Information Technology Help Desk Supervisor
Anchor Point Technology Resources —Indianapolis, IN
- $80,000 - $86,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
10d
Client Support Supervisor
Soma Global, Inc. —Remote
- $50,000 - $55,000 a year
- Background check
- English
- Mid-level
Quick Apply
Front Desk Supervisor
Crestview Management, LLC —Atlanta, GA
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
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7d
Supervisor, Customer Service
Methode Electronics, Inc. —Rolling Meadows, IL
- $70,600 - $95,000 a year
- Overtime
- 5 years
- Writing skills
- English
- Wellness program
- Disability insurance
Front Desk Supervisor
Elite Sports Clubs —Brookfield, WI
- Part-time
- Mid-level
- Guest services
- Leadership
- Paid time off
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Front Desk Supervisor
HH Jersey City —Jersey City, NJ
- $24 an hour
- Full-time
- Mid-level
- Hotel
- Team management
- Health insurance
- Dental insurance
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OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor
Metropolitan Transportation Authority —Brooklyn, NY
- $80,401 - $112,339 a year
- Weekends as needed
- Customer service
- Mid-level
- Analysis skills
Front Desk Supervisor
2-J S Auto Repair LLC —Eatontown, NJ
- $100,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Paid time off
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Front Desk Supervisor
Rebel Hotel Company —Maitland, FL
- Full-time
- Mid-level
- Hotel
- Front desk
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IT Service Desk Supervisor
Babcock & Wilcox —Akron, OH
- Mid-level
- 3 years
- Supervising experience
I9 Help Desk Manager
Fragomen —Remote
- Full-time
- Background check
- 7 years
- Bachelor's degree
Front Desk Supervisor
Hersha Hospitality Management, LP —Garden City, NY
- $21 an hour
- Weekends as needed
- Mid-level
- Hotel
- 1 year
- Wellness program
- Commuter assistance
Front Desk Supervisor -
Crescent Hotels & Resorts LLC —Baltimore, MD
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- 401(k) matching
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Front Desk Supervisor
Primo Investments LLC —Fort Mill, SC
- Mid-level
- Windows
- Hotel
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Front Desk Supervisor
Courtyard by Marriott Westbury Long Island —Westbury, NY
- $20 - $21 an hour
- Full-time
- Computer literacy
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
CONCERT HOSPITALITY LLC —Norwood, MA
- Experience working with individuals with disabilities
- Mid-level
- Hotel
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Marina Front Desk Supervisor
Pier Sixty Six —Fort Lauderdale, FL
- Weekends as needed
- Management
- English
- Mid-level
- Health insurance
- Dental insurance
Front Desk Supervisor
Hilton Los Angeles/Universal City —Los Angeles, CA
- $27 an hour
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Employee discount
Quick Apply
8d
Customer Service Supervisor
Skyservice Business Aviation —Opa-locka, FL
- Full-time
- 5 years
- Computer literacy
- Mid-level
Front Desk Supervisor
Target Hospitality —Nevada
- Rotating shift
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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service desk supervisor jobs near united states

Information Technology Help Desk Supervisor

Anchor Point Technology Resources -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$80,000 - $86,000 a year
10 days ago

Qualifications

Managing technical support teams
Staff supervision
Microsoft Outlook
Active listening
IT management
Team supervision
Managing teams in a customer support role
Microsoft Exchange
Windows
Microsoft Project

Full Job Description

The IT Service Desk Supervisor provides leadership and support to the service desk specialist technicians and assists the Service Desk Manager with tracking tickets, resolving issues, reporting on metrics and the VoIP system, addressing team concerns, ensuring adequate coverage and assisting in project work as assigned. This role is responsible for providing ownership, oversight, and accountability for the account administration work performed by their team members, ensuring user accounts, permissions, mailbox access, and related requests are completed accurately, securely, and in alignment with established IT policies and procedures. This is a customer service oriented role and a strong focus will be placed on appropriately communicating and following-up with impacted users.

This position is hybrid, located at our Indianapolis, IN office. Qualified candidates must currently reside or be within 75 miles of the Indianapolis, IN area

Essential Functions

Direct Supervisor for Service Desk Specialist team
Monitors Specialist queue to ensure tasks are completed on time
Participates in 1:1 meetings with Specialist staff, Analyst Supervisor and Service Desk Manager to keep all abreast of progress, issues, etc
Report on Specialist SLA Breaches and Service Desk metrics
Works with Service Desk Manager to set goals for Specialist staff
Train the staff on how to use the tools for their positions and provide on-going training on new support services
Works with Analyst Supervisor to identify staff suitable for promotion to Specialist role
Sets task functions for each tier by analyzing skillset and working with Analyst Supervisor
Identify process and document improvement opportunities for the Service Desk
Manage team members including dispatching, mentoring, and problem resolution and to make sure staffing levels meet the needs of each BU
Participates in integrations and system cutovers for newly acquired locations
Ability to provide onsite technical VIP level support
Assists with special projects and pop-up tasks
Administer the RingCentral VoIP system for the call center to make sure it is properly functioning, especially the after hours call center
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills

Experience Qualifications

Required 3+ years of Service Desk experience
Required 1+ years Minimum of 2 years demonstrated team management and leadership skills

Skills And Abilities

Ability to work in fast-paced environment
Less than 25% travel required
Sitting for extended periods of time
Visual acuity
Ability to lead by example and engage a team
Ability to lift up to 2-5lbs
Ability to multi-task and quickly respond and report on assigned tasks/issues/outages, and adapt to changes quickly
Demonstrated interpersonal skills including telephone skills, communication skills, and active listening
Able to analyze complex technical problems, determine root cause, and implement corrective action
Ability to match resources to technical issues appropriately
Advanced understanding of operating systems, business applications, printing systems and network systems
Demonstrated use of office and project tools (including Windows 10, Office 365, Word, Excel, PowerPoint, Project, Visio and Outlook)
Hands-on experience with Active Directory, Exchange management, and account administration

Pay: $80,000.00 - $86,000.00 per year

Experience:

Help Desk Management: 3 years (Preferred)
Active Directory: 2 years (Preferred)
Microsoft Office: 2 years (Preferred)

Location:

Indianapolis, IN 46278 (Preferred)

Ability to Commute:

Indianapolis, IN 46278 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk supervisor jobs in united states

Information Technology Help Desk Supervisor

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