Top 2561 Senior account director Jobs in Upper West Side Ny

Senior Director, Escalated Provider Issue Resolution
Oscar Health —New York, NY
- $218,592 - $286,902 a year
- Hybrid work
- 7 years
- Microsoft Excel
- Office
- Paid parental leave
- Paid holidays
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Senior Director – Account Management
LF Sourcing (Millwork) LLC —New York, NY
- $180,000 - $240,000 a year
- Full-time
- Merchandising
- Travel
- Mentoring
- Health insurance
- Dental insurance
Senior Director, Network Patient Experience Informatics,
Westchester Medical Center —Valhalla, NY
- $145,466 - $184,142 a year
- Full-time
- 7 years
- Customer service
- Master's degree
- Paid holidays
- Health insurance
7d
Senior Account Director
Inizio Evoke —New York, NY
- $140,000 - $175,000 a year
- 5 years
- Writing skills
- Senior level
- Health insurance
- Dental insurance
Senior Director Commercial Real Estate
Real Estate Developer —New York, NY
- From $175,000 a year
- Full-time
- Background check
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
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Grant Accountant
Mosholu Montefiore Community Center —Bronx, NY
- $60,000 - $62,000 a year
- 8 hour shift
- Background check
- Mid-level
- Office
- 403(b) matching
- Disability insurance
Quick Apply
Pre-K Lead Teacher
Mosholu Montefiore Community Center —Queens, NY
- $42,230 - $68,652 a year
- Full-time
- Background check
- Classroom
- Spanish
- 403(b) matching
- Health insurance
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Regional Leader
Foundation Partners Group —New York, NY
- From $125,000 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Health savings account
- Health insurance
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5d
Vice President of Operations
Sunrise Support Services —New York, NY
- $120,000 - $150,000 a year
- Full-time
- Background check
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
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SPARC College Bound Counselor
Mosholu Montefiore Community Center —Bronx, NY
- $55,000 - $60,000 a year
- Email
- Background check
- Classroom
- Spanish
- 403(b) matching
- Health insurance
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Workforce Job Developer
Mosholu Montefiore Community Center —Bronx, NY
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Google Workspace
- Microsoft Excel
- 403(b) matching
- Health insurance
Quick Apply
Senior Director of Community Impact
Greenwich United Way —Greenwich, CT
- $95,000 - $105,000 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
- Health insurance
- 401(k)
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14d
Channel Development & Strategic Business Development Manager (BDM)
HQTS Group Ltd. —New York, NY
- $5,000 - $7,000 a month
- Full-time
- Remote
- Background check
- Sales
- English
- Health insurance
- Paid time off
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Family Worker
Mosholu Montefiore Community Center —Queens, NY
- $37,920 - $45,681 a year
- Full-time
- Background check
- Spanish
- 5 years
- 403(b) matching
- Health insurance
Quick Apply
Marketing Manager - Home Care (Private Pay & Managed Care Growth)
Sunnyside Community Services —Sunnyside, NY
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Marketing
- Physical & Rehabilitation Medicine
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Manager of Cemetery Services and Sales
Trustees of Saint Patricks Cathedral —Hawthorne, NY
- From $125,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Family Development Coach
Mosholu Montefiore Community Center —Bronx, NY
- $47,500 - $50,000 a year
- Full-time
- Background check
- Spanish
- Google Workspace
- 403(b) matching
- Health insurance
Quick Apply
3d
Digital Marketing Specialist
Nan Xiang Group —Queens, NY
- $80,000 - $95,000 a year
- Full-time
- CRM software
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
14d
Senior Manager, Analytics and Workforce Management (WFM)
Talkiatry —New York, NY
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Psychiatry
- Master's degree
- Paid parental leave
- Health savings account
Director of College Access and Success
CitySquash —Bronx, NY
- $50,000 - $60,000 a year
- Email
- Spanish
- High school
- Driver's License
- Health savings account
- Paid holidays
Quick Apply

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senior account director jobs near upper west side ny

Senior Director, Escalated Provider Issue Resolution

Oscar Health -
New York, NY

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Job Details

$218,592 - $286,902 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
Paid sick time

Qualifications

Stakeholder engagement
Organization design
Metrics Reporting
Change management
Health insurance knowledge
Cross-functional collaboration
Cross-functional team management
Technical Proficiency
Stakeholder relationship building
Cross-functional communication
Senior leadership
Stakeholder management

Full Job Description

Hi, we're Oscar. We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Senior Director, Escalated Provider Issue Resolution team supports strategic provider accounts, high-complexity escalations, root-cause remediation, and provider service governance. This role will build and scale the operating model for escalated provider issue resolution, lead a multi-disciplinary team, and partner across Claims, Network, Utilization Management, Payment Integrity, Contact Center, Account Management, Technology, Analytics, and senior leadership to improve how Oscar identifies, routes, resolves, and prevents provider issues. This position will report to the SVP, Network and Provider Management.

You will report into the Vice President of Provider Integration & Experience.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $218,592 - $286,902 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:

Lead and develop a multi-disciplinary provider issue resolution organization, including teams focused on strategic provider support, complex issue resolution, root-cause remediation, and provider service governance.
Build a scalable operating model for escalated provider issues, including intake standards, triage criteria, escalation pathways, ownership expectations, service metrics, and closure practices.
Oversee resolution of high-impact provider issues that require coordination across multiple operational teams.
Partner with leaders across Claims, Network, Utilization Management, Payment Integrity, Contact Center, Account Management, Technology, and Analytics to improve handoffs, reduce avoidable escalations, and address recurring root causes.
Oversee root-cause remediation by analyzing escalated issue trends, prioritizing fixes based on provider impact and enterprise ROI, and driving cross-functional follow-through on the highest-value operational improvements.
Establish closed-loop tracking to ensure identified root causes are addressed, operational fixes are adopted, and improvements reduce recurring provider friction across strategic accounts and the broader provider network.
Create executive-ready reporting on provider issue trends, operational health, risks, blockers, and decisions needed.
Serve as a senior escalation leader for urgent, complex, or high-profile provider issues.
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements:

12+ years of experience in healthcare operations, provider operations, payer operations, claims operations, network operations, provider relations, or a related field.
7+ years of senior leadership experience, including experience leading managers or multi-team operational functions.
Experience leading complex issue resolution, escalation management, operational transformation, or service model design in a healthcare environment.
Strong understanding of payer operations, including claims, provider data, network operations, reimbursement, utilization management, payment integrity, and provider service workflows.
Proven ability to build operating models, governance routines, performance metrics, and accountability mechanisms across multiple teams.
Experience leading change management and adoption for new operating models across cross-functional teams.
Strong analytical, executive communication, and stakeholder management skills.
Comfort operating in ambiguity and building new functions, teams, and processes.
Ability to quickly understand and operate within new technical systems and workflows.

Bonus points:

Experience standing up or transforming provider service, escalation, claims resolution, issue management, or operational governance functions.
Experience supporting strategic provider relationships, large health systems, or high-profile provider escalations.
Experience with Jira, Salesforce, ServiceNow, Zendesk, or similar workflow management tools.
Experience building dashboards, SLA reporting, operational performance reporting, or issue-resolution analytics.
Advanced Excel, SQL, or data analysis experience.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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Refine Your Search

senior account director jobs in upper west side ny

Senior Director, Escalated Provider Issue Resolution

Senior Director – Account Management

Senior Director, Network Patient Experience Informatics,

Senior Account Director

Senior Director Commercial Real Estate

Grant Accountant

Pre-K Lead Teacher

Regional Leader

Vice President of Operations

SPARC College Bound Counselor

Workforce Job Developer

Senior Director of Community Impact

Channel Development & Strategic Business Development Manager (BDM)

Family Worker

Marketing Manager - Home Care (Private Pay & Managed Care Growth)

Manager of Cemetery Services and Sales

Family Development Coach

Digital Marketing Specialist

Senior Manager, Analytics and Workforce Management (WFM)

Director of College Access and Success

I want to receive the latest job alert for senior account director in upper west side ny

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