Top 2776 Bilingual call center representative Jobs in Usa

Remote Customer Service Representative - Bilingual Spanish
VXI Global Solutions —Remote
- Full-time
- Remote
- Spanish
- Writing skills
- HIPAA
- Health insurance
- Dental insurance
13d
Call Center Representative-Default
Ultimate Staffing Services —Irvine, CA
- Up to $24 an hour
- Contract
- Spanish
- English
- Microsoft Office
- Loan repayment program
Quick Apply
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Medical Call Center Representative - Remote
American Health Connection —Remote
- From $17 an hour
- Weekends as needed
- Remote
- Bilingual
- Background check
- Medical office experience
- Paid training
- Health insurance
Quick Apply
Bilingual Healthcare Call Center Representative - Remote California
Gainwell Technologies —California
- $25 an hour
- Full-time
- Remote
- Spanish
- English
- Computer skills
- Travel reimbursement
- Profit sharing
12d
Bilingual Call Center Agent
Blazeo (Formally ApexChat) —Remote
- $12.00 - $15.50 an hour
- Weekends as needed
- Remote
- Spanish
- Customer service
- English
- Paid time off
- Work from home
Quick Apply
Bilingual Call Center Representative
SEIU Local 775 —Seattle, WA
- $27.29 - $37.92 an hour
- Weekends as needed
- Remote
- Computer literacy
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Spanish Bilingual Inbound Customer Service Representative- Remote
Velera —Remote
- $18.41 an hour
- Full-time
- Remote
- Microsoft Word
- Spanish
- Microsoft Outlook
- Wellness program
- Health savings account
CarePlus Bilingual Call Center Representative - PUERTO RICO
Humana —Puerto Rico
- $31,200 - $39,500 a year
- 8 hour shift
- Remote
- Microsoft Outlook
- Travel
- 1 year
- Paid parental leave
- Paid holidays
Bilingual Members & Providers Call Center Agent- CA- Remote
Gainwell Technologies —California
- $25 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- English
- Travel reimbursement
- Profit sharing
Customer Service Representative - Bilingual (Spanish)
Connexus Resource Group —Remote
- $13 - $15 an hour
- Email
- Remote
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
CALL CENTER REPRESENTATIVE - Korean Bilingual
C2Q Health Solutions —Remote
- $45,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Customer Service Representative - Remote
Sharecare —Remote
- Full-time
- Remote
- Microsoft Word
- Spanish
- Microsoft Outlook
4d
Call Center Representative - English & Spanish (Remote)
Stratford Solutions Inc. —Princeton, NJ
- $20 an hour
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- High school diploma or GED
Quick Apply
Customer Rep - Call Center - Remote
Deposita™, An Allied Universal® Company —Tampa, FL
- $17 - $18 an hour
- Full-time
- Remote
- Spanish
- Computer science
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
9d
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
CUSTOMER CARE REPRESENTATIVE
JR Services —Remote
- Full-time
- Remote
- Communication skills
- Entry level
Patient Support Representative (2026-7254)
CareTria —Remote
- $17 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health insurance
Bilingual Call Center Rep (Relationship Coordinator)
Healthfirst —Remote
- $48,600 - $65,960 a year
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
Bilingual Call Center Representative
Ascensus —Missouri
- $19 an hour
- Online Application
- Remote
- Spanish
- Microsoft Excel
- Computer literacy
- Flexible spending account

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Remote Customer Service Representative - Bilingual Spanish

VXI Global Solutions -
Remote

Apply Now

Job Details

Full-time
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Spanish
Interpersonal skills
HIPAA
English
High school diploma or GED
Adaptability

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services

Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!

As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.

What You'll Be Doing:

Customer Interactions:
Manage inquiries in areas such as Member Services, Medicare, and Billing, assisting Spanish- and English-speaking customers.
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
Quality Service:
Uphold the organization’s philosophy of extraordinary customer relations.
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
Problem Resolution:
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
Document all member interactions meticulously following established procedures.
Healthcare Knowledge
Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
Operational Excellence
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
Performance Metrics:
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
Compliance and Ethics:
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
Tools and Systems:
Use multiple systems/screens while assisting callers effectively
Navigate CRM, EMR/EHR, and ticketing platforms effectively

What You Bring:

Experience:
Fluency in both Spanish and English (spoken and written) is required.
Minimum of two (2) years of customer service or healthcare member-interaction experience.
Previous call center experience and/or prior experience in the health insurance industry (preferred).
Education:
High School Diploma or GED required.
Skills:
Outstanding written and verbal communication skills.
Proven analytical and problem-solving abilities.
Ability to respond concisely and clearly to customer queries.
Strong critical thinking and problem-solving skills.
Typing speed of at least 35 WPM with a 5% or lower error rate.

Success Factors for Working from Home

To thrive in this remote role, you’ll need:
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

What You Will Get:

Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
Career Growth: Abundant advancement opportunities within the organization.
Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
Unique Perks:
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Join Our Team:

If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Remote

Apply Now

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bilingual call center representative jobs in usa

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