Top 5082 Solution architect Jobs in Usa Remote Work From Home

Pharmacy Telephony Architect (2026-7165)
CareTria —Remote
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Computer Science
- HIPAA
- English
- Paid parental leave
- Health insurance
Senior AI Experience Designer
CAI —Remote
- $140,000 - $175,000 a year
- Full-time
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- 8 years
- Bachelor's degree
- Senior level
- Health insurance
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Senior Applied AI Architect
CAI —Remote
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- Azure
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Remote Salesforce Integration Engineer Telephony, SMS, API
VALiNTRY —Cheyenne, WY
- $75 - $85 an hour
- Email
- Remote
- Software troubleshooting
- System design
- Senior level
Quick Apply
Lead Oracle DBA Architect
Buchanan Technologies —Remote
- $140,204.27 - $168,848.16 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Oracle
- Health insurance
- Dental insurance
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Solution Architect
Barrow Wise Consulting —Chicago, IL
- $70,000 - $150,000 a year
- Full-time
- Remote
- Software troubleshooting
- 8 years
- Bachelor's degree
- Health insurance
- 401(k)
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Solutions Architect
MiraiQ Labs —Remote
- $128,364.21 - $154,589.16 a year
- Full-time
- Remote
- Azure
- Salesforce
- AWS
Quick Apply
6d
Business Analyst - US Remote
RELQ TECHNOLOGIES LLC —Tampa, FL
- Full-time
- Remote
- Management
- ERP systems
- SQL
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Solution Architect
EPAM Systems, Inc. —Remote
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- 5 years
- Mentoring
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- Health savings account
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Azure Solution Architect
CIYIS —Remote
- Full-time
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- Computer Science
- Bachelor's degree
- Computer networking
Lead Coordination of Benefits Solutions Architect
Brooksource —Remote
- $125 - $150 an hour
- Contract
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- 5 years
- Salesforce
- Agile
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- Paid holidays
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D365 F&O Solution Architect / Senior L3 Support Engineer
Vaco LLC —Addison, TX
- $160,000 a year
- Remote
- DevOps
- SQL
- Senior level
- Health insurance
- Dental insurance
Quick Apply
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D365 F&O Solution Architect / Senior L3 Support Engineer
Vaco LLC —Addison, TX
- $160,000 a year
- Remote
- DevOps
- SQL
- Senior level
- Health insurance
- Dental insurance
Quick Apply
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REMOTE Salesforce implementations Solutions Architect (Consulting / Customer-Facing)
VALiNTRY —Winter Park, FL
- $130,000 - $155,000 a year
- Email
- Remote
- Computer science
- Management
- Computer Science
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MQ Architect
CloudSecurityweb —Remote
- $65 - $75 an hour
- Contract
- Remote
- Azure
- System design
- Windows
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AWS Solution Architect
Productiva Group —Remote
- Full-time
- Remote
- Mentoring
- APIs
- Senior level
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Solution Architect
i2e Consulting —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Bachelor of Science
10d
M365 Administrator
CACI —Arlington, VA
- $114,600 - $252,100 a year
- Full-time
- Remote
- 18 years or older
- 5 years
- Bachelor's degree
- Health insurance
14d
Solution Architect - Workday Talent Technology
Netflix —Remote
- $180,000 - $310,000 a year
- Senior level
- Paid holidays
- Health insurance
IT Business Analyst (HR Systems) - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $73,600 - $110,400 a year
- Weekends as needed
- Remote
- Computer science
- Computer Science
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
6d

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solution architect jobs near usa remote work from home

Pharmacy Telephony Architect (2026-7165)

CareTria
Remote

Apply Now

Job Details

Full-time
$90,000 - $120,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Vendor relationship building
Pharmacy Information Systems (PIS)
Application systems
System design for system development
IVR
Voice over internet protocol (VoIP) configuration
Stakeholder relationship building
Stakeholder management

Full Job Description

POSITION SUMMARY:

The Pharmacy Telephony Architect serves as the technical lead for pharmacy contact center and telephony solutions supporting patient, provider, and customer interactions. This role is responsible for the design, development, implementation, and ongoing optimization of IVR applications, call routing strategies, telephony integrations, and contact center platforms. The role will support telephony integrations within our Pharmacy Management System and other pharmacy applications.

KEY RESPONSIBILITIES:

IVR Design & Development

Design, build, test, and maintain complex IVR call flows and self-service applications.

Develop and optimize routing strategies, call treatment logic, queues, and customer journeys.

Support IVR modernization initiatives and customer experience enhancements.

Analyze call flow performance and implement continuous improvements.

Telephony & Contact Center Administration

Configure and support Genesys Cloud CX and related telephony technologies.

Manage call routing, agent provisioning, queue configuration, and platform administration.

Support call recording, SIP telephony, voice infrastructure, and telecommunications integrations.

Troubleshoot and resolve telephony and contact center platform issues.

Platform Integration

Support integration between Genesys, telephony platforms, and pharmacy management systems.

Collaborate with Workbench and other pharmacy technology teams to ensure seamless customer and operational workflows.

Support API-based integrations and data exchange requirements.

Ensure alignment between telephony capabilities and pharmacy business processes.

Incident Management & Ticket Triage

Manage and prioritize telecommunications, IVR, and pharmacy systems support tickets.

Lead root-cause analysis and resolution of production issues.

Coordinate with vendors and internal stakeholders to resolve platform-related incidents.

Maintain service documentation and operational procedures.

Performance Optimization

Monitor IVR containment, call routing effectiveness, service levels, and platform performance.

Develop reporting and recommendations to improve customer experience and operational efficiency.

Identify automation opportunities that reduce call volume and improve self-service adoption.

Vendor & Stakeholder Management

Partner with CaasS vendor (I.e. Genesys, CXOne, Five9), telecommunications providers, and pharmacy technology vendors.

Coordinate platform upgrades, maintenance activities, and production deployments.

Collaborate with business and operational leaders to prioritize enhancements and support requirements.

Perform all other duties as assigned.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

Bachelor’s degree in computer science, Information Systems, or related field (or equivalent combination of education and experience).

5+ years supporting contact center technologies and telephony platforms.

3+ years hands-on experience designing and maintaining IVR applications and call routing strategies

PREFERRED EDUCATION AND EXPERIENCE:

Background in healthcare, pharma, or other regulated industries.

Experience in CaasS telephony setup including IVR configuration and workflow design.

Experience with call routing, speech recognition, natural language IVR, voice bots, and self-service applications.

Experience supporting cloud contact center migrations. Customer service evaluation and satisfaction experience

KNOWLEDGE, SKILLS & ABILITIES:

Advanced technical design and troubleshooting skills for telephony and CRM integrations.

Strong leadership and stakeholder engagement capabilities.

Excellent communication and executive presentation skills.

Ability to manage complex projects and competing priorities in a fast-paced environment.

Proficiency in telephony platforms NICE CXOne, Five9, Genesys, CX environment, and CTI integrations.

Proven track record in cloud migration, IVR design, and omnichannel strategy.

Experience with SIP telephony, telecommunications infrastructure, and contact center operation

Experience troubleshooting production telephony and IVR issues.

Knowledge of medical terminology, brand and generic names of medications, and general pharmacy terminology

Knowledge of HIPAA and healthcare compliance requirements

Ability to read, write, speak, and understand the English language

PHYSICAL DEMANDS:

Work location: Remote, hybrid, or onsite depending on program assignment and geographic location.

Primarily sedentary role with prolonged periods of sitting.

Extensive manual dexterity required: keyboarding, mouse operation, and phone use throughout the workday.

Frequently reaching, handling, and feeling with hands and arms.

Occasional stooping, kneeling, and crouching.

Occasional lifting, carrying, or moving of items up to 25 pounds.

Sufficient vision to review screen details, system data, documentation, and workflow outputs.

Constant use of phone for communication

Up to 20% of travel

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $90,000–$120,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer

Apply Now

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solution architect jobs in usa remote work from home

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