Full-Time | On-Site | Acute Adolescent Behavioral Health
Our acute adolescent behavioral health facility is seeking an exceptional Patient Financial & Insurance Coordinator for a unique role within our billing and revenue cycle team.
This is not a traditional production-based medical billing position focused solely on submitting claims or working an accounts receivable queue. We are looking for someone who wants to understand the entire story behind each patient account and take ownership of helping that account move successfully from admission through final resolution.
Each patient and family has a different insurance situation, authorization process, financial circumstance, and set of questions. This position works collaboratively with our billing, utilization review, admissions, clinical, and leadership teams to understand those circumstances, identify barriers, communicate with insurance companies and families, and follow each case all the way through.
The right person will enjoy solving problems, building relationships, digging into complicated insurance issues, and finding solutions rather than simply completing billing tasks. They must also be flexible and adaptable—able to recognize when circumstances have changed, shift priorities, and adjust their approach accordingly while maintaining accuracy and follow-through.
Most importantly, we are looking for someone who fits our culture: positive, compassionate, accountable, curious, flexible, collaborative, and willing to jump in wherever needed to help patients, families, and the organization succeed.
This role combines billing, insurance follow-up, patient financial services, problem-solving, and case ownership.
Rather than working only one piece of the revenue cycle, this individual will have the opportunity to understand and participate in the broader process surrounding each patient.
That may include:
Understanding a patient's insurance benefits and financial circumstances.
Following insurance claims and reimbursement from submission through payment.
Communicating directly with insurance companies to resolve barriers.
Working with utilization review and authorization teams when insurance issues overlap.
Helping patients and families understand benefits, balances, EOBs, payment responsibilities, and next steps.
Identifying problems early and bringing the right people together to solve them.
Tracking complicated accounts until there is a clear resolution.
Adjusting priorities and strategies when payer requirements, patient circumstances, or organizational needs change.
Recognizing when the standard process is not producing the desired result and appropriately changing course.
Learning how the clinical, authorization, insurance, and billing sides of behavioral healthcare work together.
Looking for ways to improve systems rather than simply working within them.
We want someone who becomes genuinely invested in the accounts they manage and takes pride in seeing them through.
Take ownership of assigned patient accounts and follow them through the revenue cycle from admission through final account resolution.
Develop an understanding of each patient's insurance coverage, authorization status, payer requirements, claims activity, and financial responsibility.
Communicate with commercial insurance plans, Medicaid, patients, parents/guardians, and internal team members to resolve account issues.
Serve as a knowledgeable and compassionate resource for families navigating insurance and billing questions.
Identify barriers to reimbursement and proactively coordinate solutions.
Maintain consistent follow-up on unresolved accounts rather than allowing issues to remain stagnant.
Evaluate changing circumstances and adjust the approach to individual accounts when necessary.
Document communication, follow-up efforts, account decisions, and outcomes clearly and accurately.
Submit claims and reimbursement requests to Medicaid, commercial insurance, and other applicable payers.
Accurately enter charges, process claims, post payments, and maintain timely billing workflows.
Monitor accounts receivable and follow up consistently on unpaid or underpaid claims.
Research payer denials, rejected claims, authorization issues, and billing discrepancies.
Correct and resubmit claims when appropriate.
Post insurance payments, patient payments, adjustments, and other account activity accurately.
Review EOBs, remittance information, payer correspondence, and other insurance communications.
Adjust patient accounts appropriately according to established policies and criteria.
Support private-pay follow-up, payment arrangements, and collection processes according to company policy.
Work closely with billing, utilization review, admissions, clinical teams, and leadership to resolve complicated accounts.
Learn authorization and utilization review processes and assist with related functions when appropriate.
Recognize when an account issue extends beyond billing and proactively involve the appropriate team members.
Help identify recurring payer or workflow problems and participate in developing better processes.
Approach challenges with curiosity and a "how do we solve this?" mindset.
Remain flexible when priorities, processes, payer requirements, or patient circumstances change.
Know when to follow an established process and when a situation requires additional problem-solving, escalation, or a different approach.
Be willing to step outside a narrowly defined billing role when doing so helps achieve the best outcome for the patient, family, or organization.
The strongest candidate may have significant billing experience, but technical experience alone will not determine success.
We are looking for someone who:
Takes ownership. If something is unresolved, they keep working it.
Is flexible and adaptable. They can shift priorities, change approaches, and respond effectively when circumstances evolve.
Uses good judgment. They understand that not every patient, payer, or account fits neatly into the same process and know when to adjust accordingly.
Likes puzzles. Complicated insurance situations are interesting rather than frustrating.
Cares about people. Families calling about medical bills deserve patience, clarity, and compassion.
Communicates exceptionally well. They are comfortable speaking with parents, insurance representatives, coworkers, and leadership.
Is curious. They want to understand why something happened, not simply correct the transaction.
Is proactive. They notice potential problems and address them before someone has to ask.
Works well across departments. They understand that successful reimbursement is a team effort.
Can manage complexity. They stay organized while handling multiple patients, payers, deadlines, and follow-up needs.
Values accountability and follow-through. They do what they say they will do and close the loop.
Wants to grow. They are interested in learning more about behavioral healthcare, utilization review, insurance, reimbursement, and the broader revenue cycle.
High school diploma or GED required.
Associate degree or certification in medical billing, medical coding, health information management, healthcare administration, or a related field preferred.
Two to three years of experience in medical billing, insurance follow-up, accounts receivable, patient financial services, or healthcare revenue cycle operations preferred.
Behavioral health, psychiatric inpatient, mental health, hospital, or acute-care experience strongly preferred.
Experience working with commercial insurance and/or Medicaid preferred.
Experience researching denials, correcting claims, following accounts receivable, and communicating directly with payers strongly preferred.
Willingness to learn authorization and utilization review processes.
Strong interpersonal and customer-service skills.
Professional and compassionate phone communication.
Exceptional organization, time management, flexibility, and follow-through.
Ability to investigate complicated problems and independently pursue solutions.
Ability to adapt quickly when priorities or circumstances change without losing attention to detail.
Ability to collaborate effectively across departments.
Ability to work independently with minimal supervision while also functioning as part of a highly collaborative team.
Ability to maintain strict confidentiality and professionalism.
Reliable transportation and ability to work on-site required.
Current CPR and First Aid certification or ability to obtain required certification upon hire.
This is a full-time, on-site position, primarily during weekday business hours.
Because this role involves communication with insurance companies, patients, families, and multiple internal departments, consistent on-site availability and responsiveness are important.
The successful candidate will be expected to independently organize their workload, recognize changing priorities, adjust accordingly, communicate barriers early, and maintain ownership of open issues through resolution.
Healthcare billing can easily become transactional. We want this position to be different.
Behind every claim is a patient who received care and a family trying to understand what happens next. Behind every denial is a problem that may be solvable. Behind every outstanding account is a story that needs someone willing to understand it.
We are looking for someone who wants to own that process, adapt when circumstances change, build relationships, solve problems, and make a meaningful contribution to both the patient experience and the success of our organization.
Please submit:
A current resume.
A brief cover letter or paragraph describing why this type of position interests you.
A description of your experience with medical billing, insurance, accounts receivable, Medicaid, patient financial services, or healthcare revenue cycle operations.
Three professional references.
We would especially like to hear why you are interested in a role that goes beyond traditional billing, how you approach situations that require flexibility or a change in direction, and what you enjoy about working through complicated problems from beginning to end.
