Top 57 Service desk manager Jobs in Utah

Helpdesk Manager
Waterford.org —Taylorsville, UT
- $92,576 - $120,000 a year
- Full-time
- Remote
- Google Workspace
- Computer Science
- 5 years
- Health savings account
- Disability insurance
7d
Service Desk Manager
Packsize —Salt Lake City, UT
- Full-time
- Clean driving record
- Salesforce
- Data analysis skills
- Health savings account
- Disability insurance
Quick Apply
Technical Support Representative
CVS Health —Utah
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
15h
Director of Success
Connecteam —Utahn, UT
- $170,000 - $200,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Vice President - Infrastructure, Operations, & Platforms
Trucordia —Lindon, UT
- Full-time
- Hybrid work
- Office
- Organizational skills
- Contracts
- Health savings account
- AD&D insurance
Quick Apply
Commercial Sales Representative & Carpet Cleaning Technician
Oxi Fresh Carpet Cleaning —Ogden, UT
- $18 - $25 an hour
- 8 hour shift
- Background check
- Clean driving record
- 21 years or older
- Paid training
- Fuel card
Quick Apply
5d
Sales Manager
The Cairn Hotel —Cedar City, UT
- $55,000 - $56,000 a year
- Full-time
- Mid-level
- Hotel
- Business development
- Health insurance
- Tuition reimbursement
Quick Apply
Customer Support Manager
Kadence —Salt Lake City, UT
- Hybrid work
- Google Workspace
- HIPAA
- Mid-level
- Health insurance
- 401(k)
2d
Service Desk Analyst
Ultradent Products Inc. —South Jordan, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Customer Service Manager
Lotus Lifestyle —South Jordan, UT
- $50,000 - $70,000 a year
- Full-time
- Marketing
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Network Operations Center Manager
UTOPIA Fiber —Murray, UT
- $91,000 - $115,000 a year
- Overtime
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
IT Service Desk Analyst - On-Site; Not Remote
Ogden Clinic —South Ogden, UT
- Weekends as needed
- Mid-level
- High school diploma or GED
- Clinic
- Profit sharing
- Health savings account
Quick Apply
Sales Representative
Multi-Color Corporation —Utah
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Enterprise Solutions and Experience Manager
Wheeler Machinery Co —Salt Lake City, UT
- Part-time
- Oracle
- Bachelor's degree
- Senior level
Quick Apply
14d
IT Service Management Administrator
Sorenson Communications, LLC —Salt Lake City, UT
- $83,100 - $138,500 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
9d
IT Manager
Lowe Law Group —Ogden, UT
- $90,000 - $130,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
7d
Account Development Representative
Humanscale —Salt Lake City, UT
- $64,793 - $94,508 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Commuter assistance
- Health savings account
IT Client Services
TTM Technologies —Logan, UT
- Full-time
- Microsoft Excel
- Oracle
- Basic math
- Health savings account
- Paid holidays
Expansion Manager SMB
Connecteam —Salt Lake City, UT
- Monday to Friday
- Remote
- Mid-level
- 1 year
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Account Manager
Brand+Aid —Salt Lake City, UT
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- 3 years

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service desk manager jobs near utah

Helpdesk Manager

Waterford.org -
Taylorsville, UT

Apply Now

Job Details

Full-time
$92,576 - $120,000 a year
7 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Life insurance

Qualifications

Endpoint Security
Managing technical support teams
Mobile device support
Managing teams in a customer support role
Team leadership
macOS support
Enterprise software
Incident management software
Public Cloud
Windows
Supervising experience
Cloud service support
Productivity software support
Azure AD
Customer support ticket management
macOS administration
macOS
UEM
Productivity software
Identity and access management (IAM) solutions
Intune
Active Directory management
IT department experience
Ticketing system technical support

Full Job Description

#LI-remote

Location: Salt Lake City, UT (Hybrid as business needs require)

Position Summary

The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring exceptional technical support for employees while continuously improving service delivery, operational efficiency, and customer satisfaction. This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology services that support Waterford's mission of delivering high-quality educational experiences.

The ideal candidate is an experienced people leader who combines strong technical knowledge with outstanding communication, coaching, and process improvement skills. This individual is passionate about creating a customer-first support culture while leveraging automation, documentation, and analytics to improve service quality.

Key Responsibilities

Service Desk Leadership

Lead, mentor, and develop the Help Desk team through coaching, performance management, and career development.
Foster a positive, collaborative, and customer-focused support culture.
Manage daily service desk operations, ensuring timely resolution of incidents and service requests.
Monitor workloads and staffing to maintain service levels and operational efficiency.
Conduct regular one-on-one meetings, performance evaluations, and professional development planning.
Ensure outstanding customer service for all employees and stakeholders.
Drive continuous improvement of service quality and end-user satisfaction.
Manage escalated technical issues and facilitate resolution across IT teams.
Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Analyze trends to identify recurring issues and implement long-term solutions.
Develop and maintain IT service management processes following industry best practices.
Create and maintain knowledge base articles, technical documentation, and user guides.
Identify opportunities for automation to reduce repetitive work and improve response times.
Standardize support procedures to improve consistency and efficiency.
Participate in change management and operational readiness for new technology deployments.

Technical Operations

Oversee support for Windows, macOS, mobile devices, Google Workspace, Microsoft 365, Azure Active Directory, Intune, conferencing technologies, and enterprise applications.
Coordinate endpoint provisioning, lifecycle management, and asset tracking.
Ensure software deployment, patching, and device management processes are followed.
Partner with Infrastructure, Security, and Development teams on cross-functional initiatives.
Assist during major incidents and coordinate communication with stakeholders.

Security & Compliance

Ensure Help Desk practices align with Waterford's Information Security Management System (ISMS).
Support ISO 27001 compliance efforts and security awareness initiatives.
Promote secure identity management, access control, and endpoint security best practices.
Participate in audits and documentation related to IT operations and compliance.

Reporting & Metrics

Produce regular operational reports and dashboards for IT leadership.
Monitor ticket volume, response times, resolution metrics, customer satisfaction, and team performance.
Use data to identify improvement opportunities and recommend operational enhancements.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related field is preferred.
Equivalent combinations of professional experience, technical certifications, and demonstrated leadership will be considered in lieu of a degree.
5+ years of progressive IT support experience.
2+ years leading or supervising technical support teams.
Strong knowledge of Windows, macOS, mobile device management, and modern endpoint administration.
Experience supporting cloud productivity platforms such as Google Workspace and Microsoft 365.
Experience with Azure Active Directory / Microsoft Entra ID and endpoint management solutions such as Microsoft Intune.
Familiarity with ITSM platforms and ticket management systems.
Excellent written and verbal communication skills.
Strong organizational, analytical, and problem-solving abilities.
Demonstrated ability to prioritize competing demands in a fast-paced environment.
Proven commitment to customer service excellence.

Preferred Qualifications

Experience working within nonprofit, education, or SaaS organizations.
Experience supporting ISO 27001 or other security compliance frameworks.
Familiarity with Jira, Confluence, Salesforce, AWS, and cloud-based enterprise applications.
Experience implementing service management improvements and automation.
ITIL Foundation certification or equivalent service management experience.
Industry certifications such as Microsoft, Google Workspace, CompTIA A+, Network+, or Security+ are a plus.

Why Join Waterford.org?

At Waterford.org, technology plays a critical role in advancing our mission to ensure every child has access to high-quality early learning experiences. As Help Desk Manager, you'll lead a talented team dedicated to delivering exceptional technology support while helping shape the future of IT services across the organization. Your leadership will directly impact the employee experience and enable the technology that supports educators, families, and children nationwide.

About Waterford.org

Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year.

Working at Waterford.org

Waterford.org team members are located across the United States and primarily work from home. We anticipate this full-time, salaried position will pay $92,576 - $120,000 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.

Waterford.org Employee Growth & Applications

At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.

Equal Opportunity Employer

Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Apply Now

Refine Your Search

service desk manager jobs in utah

Helpdesk Manager

Service Desk Manager

Technical Support Representative

Director of Success

Vice President - Infrastructure, Operations, & Platforms

Commercial Sales Representative & Carpet Cleaning Technician

Sales Manager

Customer Support Manager

Service Desk Analyst

Customer Service Manager

Network Operations Center Manager

IT Service Desk Analyst - On-Site; Not Remote

Sales Representative

Enterprise Solutions and Experience Manager

IT Service Management Administrator

IT Manager

Account Development Representative

IT Client Services

Expansion Manager SMB

Account Manager