Top 22 Technical support analyst Jobs in Utah

Problem Analyst
Western Governors University —Salt Lake City, UT
- $81,300 - $121,900 a year
- Full-time
- Computer Science
- Salesforce
- Office
- Health savings account
- Paid holidays
9d
IT Support Analyst - Sevillo
Woodland Foods —West Jordan, UT
- $71,000 - $93,000 a year
- Full-time
- ERP systems
- Mid-level
- Office
- Health savings account
- Paid holidays
Senior Technical Support Analyst
Journal Technologies —Logan, UT
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
NetSuite Support Analyst
GoEngineer —Midvale, UT
- $60,000 - $75,000 a year
- Remote
- Research
- Mid-level
- JavaScript
- Paid parental leave
- Health savings account
Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Technology Support Analyst II
Kirkland and Ellis —Salt Lake City, UT
- Full-time
- Computer science
- Computer Science
- Research
IT Support Analyst
TitleEase —Park City, UT
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- SharePoint
- Health savings account
- Paid holidays
Quick Apply
Technical Support Analyst
Quilt Software —Provo, UT
- $39,520 - $43,680 a year
- Full-time
- Mid-level
- Windows
- SQL
- Paid parental leave
- Paid holidays
Quick Apply
Senior Technical Analyst
Timpanogos Regional Hospital —Orem, UT
- Full-time
- Mid-level
- Analysis skills
- 2 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Platform Support - Analyst
iCapital —Salt Lake City, UT
- $60,000 - $70,000 a year
- Full-time
- Azure
- Computer Science
- Research
- Dental insurance
- Paid time off
Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
Quick Apply
10d
Service Desk Analyst
Ultradent Products Inc. —South Jordan, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT Service Desk Analyst - On-Site; Not Remote
Ogden Clinic —South Ogden, UT
- Weekends as needed
- Mid-level
- High school diploma or GED
- Clinic
- Profit sharing
- Health savings account
Quick Apply
IT Analyst- Helpdesk
Quanta Services —Heber City, UT
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid holidays
5d
Production Support/SRE Analyst
mthree Recruiting Portal —Salt Lake City, UT
- $45,000 a year
- English
- Office
- US work authorization
IT Analyst- Helpdesk
Summit Line Construction, Inc. —Heber City, UT
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid holidays
5d
SATCOM IP Network Support Analyst
Isys Technologies —Hill AFB, UT
- $57,500 - $61,412 a year
- Full-time
- Mid-level
- Ability to climb stairs
- High school diploma or GED
Senior Technical Training Analyst
Nice —Sandy, UT
- Microsoft Excel
- Microsoft Outlook
- 5 years
Major Incident Management Analyst
Conduent Commercial Solutions, LLC —Sandy, UT
- $54,863 - $70,000 a year
- Email
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
13d

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IT Support Analyst - Sevillo
Woodland Foods —West Jordan, UT
The IT Support Analyst is responsible for delivering end-user technical support across manufacturing facilities, warehouse operations, and corporate office…
$71,000 - $93,000 a year

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 2 support – defined as: anything needing in person & remote support.
$59,300 - $77,805 a year
8d

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Problem Analyst

Western Governors University -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$81,300 - $121,900 a year
9 days ago

Benefits

Health savings account
Paid holidays
Visa sponsorship
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
Life insurance
Retirement plan
Paid sick time

Qualifications

Incident management software
Incident Escalation
Incident management operations support
ServiceNow
Meeting facilitation
Cross-functional collaboration
Escalation handling
Cross-functional communication

Full Job Description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 404

Pay Range: $81,300.00 - $121,900.00

Job Description

As a Problem Analyst, you will play a critical role in maintaining the stability and performance of systems that directly support student and staff experiences. You will own the coordination and resolution of complex technical issues across internal and third-party platforms, acting as a trusted expert and single point of contact during high-impact incidents. Your ability to analyze, communicate, and drive resolution will help ensure continuity and continuous improvement across the university’s technology ecosystem.

What You’ll Do

Coordinate and manage major and minor incidents, ensuring timely resolution and clear communication across stakeholders
Serve as the primary point of contact during incidents and problem investigations, including executive-level stakeholders
Evaluate incoming issues using severity frameworks and determine appropriate escalation paths
Create, document, and manage problem records resulting from incidents
Facilitate problem review meetings, known error discussions, and stakeholder alignment sessions
Partner with technical teams and business stakeholders to identify root cause and drive long-term solutions
Monitor active incidents and proactively drive progress toward resolution

What You’ll Bring

Bachelor’s degree in Computer Information Systems, Computer Science, or a related field
Minimum of 1 year of experience in incident management, escalation support, or related practice
Strong problem-solving and logical thinking skills, especially in high-pressure situations
Proven ability to communicate clearly and effectively across technical and non-technical audiences
Experience collaborating across multiple teams and functions
Ability to lead meetings and influence outcomes with senior stakeholders
Working knowledge of enterprise tools such as Salesforce, SSO, Active Directory, Office 365, Google Apps, remote desktop tools, and SQL
Experience with ServiceNow

Bonus Points

Working knowledge of tools such as Banner, Argos, Time Trade, or IIQ
Relevant certifications such as ITIL Foundations, CompTIA A+, Network+, Linux+, or AWS Certified Practitioner

Experience in Lieu of Education

Equivalent relevant experience performing the essential functions of this job may substitute for education requirements. Generally, one year of experience is considered equivalent to one year of education, at the discretion of the hiring manager.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

Introductory call
Hiring manager interview

Work Location

This is a full-time, in-office position requiring five days per week in our Salt Lake City, UT office, designed to foster the collaboration and connection that fuel our best work.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Apply Now

Refine Your Search

technical support analyst jobs in utah

Problem Analyst

IT Support Analyst - Sevillo

Senior Technical Support Analyst

NetSuite Support Analyst

Engineering-Draper-Analyst/Associate-Help Desk User Support

Technology Support Analyst II

IT Support Analyst

Technical Support Analyst

Senior Technical Analyst

Platform Support - Analyst

Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst - On-Site; Not Remote

IT Analyst- Helpdesk

Production Support/SRE Analyst

IT Analyst- Helpdesk

SATCOM IP Network Support Analyst

Senior Technical Training Analyst

Major Incident Management Analyst