Top 360 Documentation improvement Jobs in Utica, Ny

Customer Care Advocate
MetLife —Oriskany, NY
- $41,600 a year
- Overtime
- Remote
- High school diploma or GED
- Continuous improvement
- US work authorization
- Paid training
- Paid holidays
6d
Quality Supervisor
Aperam Recycling Advanced Metals, Inc. —Utica, NY
- $60,000 - $65,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
Speech Therapist
Nascentia Health —Rome, NY
- $75,250.00 - $87,138.92 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Production Supervisor
Turbo Machined Products —Frankfort, NY
- From $26 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Registered Nurse, Start of Care
Nascentia Health —Rome, NY
- $75,250.00 - $87,138.92 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Occupational Therapist - Per Diem - Days
Mohawk Valley Health System —Utica, NY
- $55 a day
- 8 hour shift
- Bachelor of Science
- BLS Certification
- Mid-level
Occupational Therapist - Per Diem - Days
Mohawk Valley Health System —Utica, NY
- $55 an hour
- 8 hour shift
- Bachelor of Science
- BLS Certification
- Mid-level
Occupational Therapist - Full Time - Days - $7,500 Sign On Bonus
Mohawk Valley Health System —Utica, NY
- $35 - $61 an hour
- 8 hour shift
- Bachelor of Science
- BLS Certification
- Mid-level
2d
Occupational Therapist - Full Time - Days - $7,500 Sign On Bonus
Mohawk Valley Health System —Utica, NY
- $35 - $61 an hour
- 8 hour shift
- Bachelor of Science
- BLS Certification
- Mid-level
Physical Therapist - Per Diem - Days
Mohawk Valley Health System —Utica, NY
- $55 an hour
- 8 hour shift
- Hospital
- Bachelor of Science
- Physical & Rehabilitation Medicine
Quality Inspector
Aperam Recycling Advanced Metals, Inc. —Utica, NY
- $20 - $22 an hour
- Full-time
- Google Workspace
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
4d
Physical Therapist - Full Time - Days - RNC
Mohawk Valley Health System —Utica, NY
- $34 - $50 an hour
- 8 hour shift
- Float pool
- Hospital
- Bachelor of Science
Maintenance Technician
Aperam Recycling Advanced Metals, Inc. —Utica, NY
- $23 - $25 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Word processing
- Health savings account
- Disability insurance
Quick Apply
5d
Sanitation Manager
Delorio Foods Inc. —Utica, NY
- From $85,000 a year
- Weekends as needed
- English
- Research
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
EHS Specialist
Staffworks —Marcy, NY
- $104,000 an hour
- Full-time
- Mid-level
- Continuous improvement
- Warehouse experience
Quick Apply
Quality & Food Safety 2nd shift Supervisor
Delorio Foods Inc. —Utica, NY
- From $23 an hour
- Weekends as needed
- Management
- 3 years
- High school diploma or GED
Quick Apply
Quality Assurance Associate - Hamilton, NY
Hanford Pharmaceuticals —Hamilton, NY
- From $22 an hour
- Full-time
- Mid-level
- Analysis skills
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Behavioral Health Provider (Full-time / Part-time Opportunities Available)
Upstate Caring Partners —Utica, NY
- $60,000 - $80,000 a year
- Part-time
- Hybrid work
- LMFT
- Addiction Medicine
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Design Quality Engineer II
CONMED —Utica, NY
- $74,200.00 - $86,205.14 a year
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
Quick Apply
Security Site Supervisor New York Licensed
DSI Security Services —Rome, NY
- $21.22 an hour
- Monday to Friday
- 18 years or older
- Computer literacy
- Mid-level
- Dental insurance
Quick Apply
3d

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Customer Care Advocate

MetLife -
Oriskany, NY

Apply Now

Job Details

Full-time
$41,600 a year
6 days ago

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Incident Escalation
High school diploma or GED
Data protection regulation compliance
AI-driven automation

Full Job Description

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Customer Care Advocate supports customers across phone and digital channels, helping navigate and resolve complex insurance and benefits questions with empathy and clarity while following clear guidelines and protecting customer information. You’ll be the voice of MetLife in important moments, providing end-to-end support that helps customers feel confident and advocated for in their coverage and decisions.

Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy, you’ll work in a team-based environment backed by paid training and AI-powered tools that help guide your conversations and simplify your day-to-day work. No prior insurance experience is required. If you have at least one year of experience in a customer-facing role such as retail, healthcare, hospitality, or financial services, this is a meaningful entry point into a long-term career at one of the world’s leading insurance and financial services companies.

Serve as the primary point of contact for customers across phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end with professionalism and care
Apply established guidelines and approved exception processes to resolve non-routine issues, including complex and sensitive customer situations
Utilize AI-powered tools that provide guided workflows, suggest next steps, and support summarization of customer interactions to provide accuracy and efficiency in resolving customer needs
Review and validate AI-generated call summaries and case notes before final submission, exercising judgment to ensure accuracy and alignment with policy, procedure, and customer intent
Maintain accurate, complete, and timely documentation of customer interactions in accordance with recordkeeping, privacy, and regulatory requirements
Identify issues requiring escalation and coordinate with internal partners, supervisors, or specialist teams to achieve resolution
Provide input on recurring issues, knowledge gaps, or process improvement opportunities through established feedback mechanisms
Participate in required training and ongoing skill development related to products, processes, systems, and AI-enabled tools

1+ years of customer service experience in a customer-facing role (e.g., call center, retail, healthcare, financial services, hospitality, or similar)
Experience resolving complex customer issues across multiple systems (e.g., Customer Relationship Management platforms platforms, knowledge bases, or customer communication systems)
Ability to apply judgment in non-routine situations while working within defined guidelines and compliance requirements
Strong verbal and written communication skills with the ability to interpret and explain information clearly to customers
Ability to work scheduled shifts within operating hours of 7:00 AM – 10:00 PM CT, Monday through Friday, with advance notice of schedules provided and some flexibility required for overtime and shift changes based on business needs
Must reside within commutable distance of Oriskany, NY; In-Person training required starting 10/19/2026; role is virtual following training completion
High school diploma or equivalent

2+ years of experience in insurance, financial services, healthcare, or another regulated industry
Experience using AI-assisted service tools such as CoPilot, automated summarization, or guided decision workflows
Experience handling escalations, complaints, or sensitive customer situations
Familiarity with authentication, data protection, and compliance standards in a regulated environment

The expected salary range for this position is $41,600/year. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.

Apply Now

Refine Your Search

documentation improvement jobs in utica, ny

Customer Care Advocate

Quality Supervisor

Speech Therapist

Production Supervisor

Registered Nurse, Start of Care

Occupational Therapist - Per Diem - Days

Occupational Therapist - Per Diem - Days

Occupational Therapist - Full Time - Days - $7,500 Sign On Bonus

Occupational Therapist - Full Time - Days - $7,500 Sign On Bonus

Physical Therapist - Per Diem - Days

Quality Inspector

Physical Therapist - Full Time - Days - RNC

Maintenance Technician

Sanitation Manager

EHS Specialist

Quality & Food Safety 2nd shift Supervisor

Quality Assurance Associate - Hamilton, NY

Behavioral Health Provider (Full-time / Part-time Opportunities Available)

Design Quality Engineer II

Security Site Supervisor New York Licensed

I want to receive the latest job alert for documentation improvement in utica, ny

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